Luna Flooring Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Customer service9
    • Salesman5
    • Given the runaround3

  • Jul 17
  • Installers
  • Homewood, Illinois
  • Luna Flooring Carpet
  • 1
  • 1
  • 39
  • REVIEW RATING 3/5

Refused to use glue strips Would not touch it do too tile that had strips already installers from the time they got here only looked for a way not to do it said they get paid by the job and did I want to pay them by the hour because it would take to long to be carefull not to rip up the strips so they called there boss and gave her *** and she passed on to me what a lazy crew and bad Alaround deal Read more

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  • Jul 09
  • Installers
  • Palos Park, Illinois
  • Luna Hardwood Installation
  • 1
  • 1
  • 151
  • REVIEW RATING 4/5

I had bought hardwood floors from Luna paid them cash to get an additional discount they delivered the floor and when it came time for install they showed up the first day and made a huge mess in my house then sat outside for 5 hours doing nothing. I complained and the company assured me they would fire that crew and guaranteed the floors would be put in the following day! The same crew showed up... Read more

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  • Jun 22
  • Installers
  • Wheeling, Illinois
  • Laminate Flooring
  • 1
  • 1
  • 148
  • REVIEW RATING 4/5

Installers came on a Saturday and they were nightmares. They put in laminate flooring, took short cuts and put seams where there should not be, floor is buckling already (2 weeks old). The air duct registers were hammered down onto the floor. We picked up the duct registers only to find that they didn't cut out the area and just slammed the dented registers on. Pieces of laminate flooring and... Read more

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  • May 29
  • Household Services
  • Towson, Maryland
  • Carpet Installation
  • 1
  • 1
  • 307
  • REVIEW RATING 5/5

My name is Michelle Richardson. I live in Baltimore County Maryland. I have on two separate occassions had Luna Flooring to my home to install carpet...in the basement family room and then again in my living room, stairs, and hallway. On May 8, 2015, I discovered my 1 yr old dog chewed the carpet in the basement by the stairs/wall. Its a small area to replace. I was told by the Rep on 5/8 that... Read more

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  • May 21
  • Installers
  • Naperville, Illinois
  • Carpet Installation
  • 1
  • 1
  • 130
  • REVIEW RATING 4/5

Installation promised for 5/26/2015. Got a call today that the carpet reserved for me was taken by someone else. We have to reschedule the installation. My husband scheduled a vacation day for 5/26 which he is unable to change due to company policy. He now is wasting one of his precious few vacation days. Wish I would have read the reviews before I ordered as many people have complained about... Read more

Was this review helpful? 1 0

  • Apr 18
  • Installers
  • North Reading, Massachusetts
  • Estimate Service
  • 1
  • 1
  • 389
  • REVIEW RATING 5/5

After some weather damage to our carpet, I contacted Luna about having a free estimate done. I made an appointment for a free estimate for a Saturday between 1-3PM. I called at 230PM to verify and confirm date and time as no one had not shown up as of yet; customer service stated rudely they did have until 3PM to show up and it's now 315PM and there has been no one show up. I'm hoping they do... Read more

Was this review helpful? 3 0

  • Apr 17
  • Installers
  • Chicago, Illinois
  • Staff
  • 1
  • 1
  • 243
  • REVIEW RATING 4/5

Installers we're married & got in a verbal argument the male hit his wife in my house. When i contacted Luna they said he hit my wall not his wife & there was nothing they could do. Read more

Was this review helpful? 1 0

  • Apr 06
  • Installers
  • Eldersburg, Maryland
  • Staff
  • 1
  • 1
  • 293
  • REVIEW RATING 4/5

A very rude and unprofessional salesman came to our house for a free estimate. Extremely pushy, then when we kindly asked if we could think about the price and call him back, and asked if he had a card....he got mad and then rudely declined. He stormed out and even stepped on our outside pathway light! He didn't even look back to apologize. All because he didn't make his "sale". No respect for... Read more

Was this review helpful? 1 0

  • Mar 29
  • Installers
  • Harford County, Maryland
  • Wood Floors Installation
  • 1
  • 1
  • 213
  • REVIEW RATING 5/5

Company sales reps sell to durability of product which fails, then blame the consumer. Best offer is to cover material but the customer pays for labor of over $700. This is a Luv your floor guarantee? Guaranteed to fail short of product promise & drain your wallet that is. It's a gimmick company that does not stand behind their product. I have seaming, warping on a floor installed less than... Read more

Was this review helpful? 2 0

  • Feb 28
  • Household Services
  • Westminster, Maryland
  • Carpet
  • 1
  • 1
  • 702
  • REVIEW RATING 5/5

When I bought my home I needed new carpeting and looked on several websites and found that Luna and Empire seemed to be the biggest around my area. I decided to see a sales rep from both of them in order to find out who was the best. Well, I found out, unfortunately I will have to buy another wall to wall for my living room. Empire is by far the better, more expensive but much better and well... Read more

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