Luna Flooring Complaints and Reviews

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  • Customers like
    • Sales pitch1
  • Customers don't like
    • Customer service10
    • Salesman6
    • Given the runaround3

  • 8 hours ago
  • Installers
  • Waukegan, Illinois
  • Carpet
  • 1
  • 1
  • 4
Luna Flooring - Terrible Customer Service
1 of 3

I bought carpeting for three bedrooms and a hallway. I paid for extra padding and a more expensive padding at the salesman's suggestion. The day of installation left a multitude of problems: A broken desk, scratched closet doors, staples throughout the house, carpet pieces in each room of the house the installers went (to include the outside), multiple doors either not hung or hung improperly,... Read more

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  • Aug 27
  • Installers
  • Chicago, Illinois
  • Flooring Replace
  • 2
  • 2
  • 57
  • REVIEW RATING 5/5
Luna Flooring - No lifetime guarantee as stated
1 of 3

Purchased two bedrooms of carpeting, sales guy convinced me to buy a more expensive carpet because I have a dog and this more expensive carpet would not stain. He lied, it does so when I contacted Luna, they said he should never have said that and I could pay for the stained portions to be "cut out and patched". I told them that according to their site, their carpet is guaranteed for the life of... Read more

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  • Aug 19
  • Shopping
  • Bloomingdale, Illinois
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

When we made the deal we told the salesman wed be using our Luna flooring credit card. Okay no problem. It comes to the day of install after all the furniture is removed from the rooms and spread out all over the house, and then we find out that Luna has a different bank now so our card isnt good. Nobody confirms this in the 3 weeks leading up to install? To save money I removed all the carpet... Read more

Was this review helpful? 2 0

  • Aug 17
  • Installers
  • Bowie, Maryland
  • Flooring
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I ordered hardwood flooring for my carpet family room. Luna attempted to pull a bait and switch but thank God for the internet and being an educated consumer, they were not successful. I knew the product, manufacturer and color, I wanted installed in my home yet the salesperson stated the manufacturer did not make that color model any longer hence a different model (of course, per the... Read more

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  • Aug 05
  • Installers
  • Elmhurst, Illinois
  • Luna Flooring Carpet Installation
  • 1
  • 1
  • 100
  • REVIEW RATING 4/5

Had a salesman that lied to us not once but 3 times and was extremely rude and invisible once he had our order. Day of installation wrong carpet was brought, very cheap stuff. Had to call a manager to come confirm it was not what we had ordered and paid for.. She seemed very embarrassed to admit it, but never apologized. After hours of runaround had to reschedule the installation. No one ever... Read more

Was this review helpful? 4 1

  • Aug 03
  • Installers
  • Washington, District Of Columbia
  • Luna Flooring Carpet Installation
  • 2
  • 2
  • 95
  • REVIEW RATING 4/5

First off, my Sales Rep from LUNA was outstanding, very nice, helpful and honest... I would recommend her any day... HOWEVER.... when the installers arrived to install the carpet the "lead" installer said he did not know how to process the debit card payment for the balance. He kept saying "His Cousin knows how to do it..." I finally said... "well, I your cousin here?" .... This was a HUGE... Read more

Was this review helpful? 1 0

  • Jul 23
  • Installers
  • Washington, Missouri
  • Carpet
  • 1
  • 1
  • 51
  • REVIEW RATING 3/5

Sales person showed my fiance and I samples, a sample palet that consisted Of Three Layers . The first layer was the carpet he said he was selling us, the second layer we didn't even discuss, and the third was a color palette of the first layer. What we get, the bs in the middle. Now I have this carpet, I don't want it, the manager is no help and salesman won't call back . There pretty much... Read more

Was this review helpful? 1 0

  • Jul 23
  • Installers
  • Weston, Massachusetts
  • Luna Carpet Installation
  • 52
  • REVIEW RATING 5/5

• I responded the first time last Spring on this post with a highly negative commentary. To their credit, someone was actually on the ball and reported it to senior management. The National Sales Manager, Kevin Kornfirst, responded. He is terrific. On the ball, extremely customer focused and loves what he does. I can only say amazing things about him. He says that management is conducting new... Read more

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  • Jul 17
  • Installers
  • Homewood, Illinois
  • Luna Flooring Carpet
  • 1
  • 1
  • 51
  • REVIEW RATING 3/5

Refused to use glue strips Would not touch it do too tile that had strips already installers from the time they got here only looked for a way not to do it said they get paid by the job and did I want to pay them by the hour because it would take to long to be carefull not to rip up the strips so they called there boss and gave her *** and she passed on to me what a lazy crew and bad Alaround deal Read more

Was this review helpful? 0 0

  • Jul 09
  • Installers
  • Palos Park, Illinois
  • Luna Hardwood Installation
  • 1
  • 1
  • 203
  • REVIEW RATING 4/5

I had bought hardwood floors from Luna paid them cash to get an additional discount they delivered the floor and when it came time for install they showed up the first day and made a huge mess in my house then sat outside for 5 hours doing nothing. I complained and the company assured me they would fire that crew and guaranteed the floors would be put in the following day! The same crew showed up... Read more

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