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1.5 Based on 72 reviews
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  • Customers like
    • Installers worked hard 3
    • Next day installation 2
    • Speed 2
  • Customers don't like
    • Customer service 14
    • Salesman 7
    • Given the runaround 6

First they showed up without enough carpet to finish the job - not once, or even twice, but THREE times. What should have taken one day, took 5 business days to finish. The dopey salesman apparently forgot to enter about half of the job. I spent hours and hours on the phone with "customer service" and they weren't helpful or supportive. I couldn't get anyone to even take my credit card to pay for the job!!! I would never use this company... Read more

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I had Luna installed my carpet in few rooms and had 3 problems with it. 1) Installation was so bad that I had to call so many times to fix it. After a long wait it was so called fix it but again it started bubbling and got loose and I am still waiting for their call to fix it 2) Some area, I had some dirt stains and did not come off. As per Lina's advise I had carpet shampooed by a professional cleaner but the stains did not go, so I send the... Read more

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Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have them come out and fix it. They sent us a new box of boards a week later installers came a week after the wood it and proceeded to cut out all the cracked pieces (at this point there... Read more

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I'm digusted with Luna's service. Worst service I've had in my entire life of 48 years. ~theresa m Read more

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Paid nearly $8000 for floors only for them to not do the job right. They laid the laminate over the old floors, so now the door won't open. They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the floor at no cost to me. But never offered... Read more

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Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again! Read more

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Luna is the worst company to order carpet from! Order carpet for 3 bedrooms in March 2016. 1 bedroom was s lighter color than the other two , but order same carpet. Two of the bedrooms is clearly the wrong carpet. They were all supposed to be the same plushness and two were extremely flat! There answer was to vacuum carpet 4 to 5 times s week for 120 days and see if that pulls the fibers up! Just what I wanted to do if vacuum my new carpet every... Read more

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My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they will not stand behind there product. SO PLEASE STAY AWAY FROM THIS COMPANY DO NOT PURCHASE FROM THEM GO SOME WHERE ELSE. Trust me there prices are not even cheaper I should have... Read more

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Day 1-carpet install no show. Called all day for updates and each time was put on hold for 25 minutes then disconnected. Finally corporate answered and assured me the carpet would come the following day. Day 2, Saturday- installers show up with grey carpet, I ordered brown. Again called all day, repeatedly put on hold for 25 minutes and then disconnected. Finally got someone with half of a brain and set up the proper carpet to delivered the... Read more

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I had my carpets installed in the Summer of 2012. Since then Luna has come back to re-stretch every room because of bubbling. It happened again and I have been chasing them since May of 2016 to come and honor their warranty. They keep you on hold for an hour or more every time you call them. They make appointments for the repairs and do not show up or call. They called on July 8-2016 and said they would be at my home between 2 and 5. They... Read more

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