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  • Customers like
    • Pricing 1
    • Sales pitch 1
    • Speed 1
  • Customers don't like
    • Customer service 13
    • Salesman 7
    • Everything was a disaster 6

We had carpet replaced on our stairs going to the second floor. The material was good with upgraded padding. The following morning we noticed, without shoes coming downstairs, that the edge of the wood stair was not padded under the carpet, leaving it very noticeable and uncomfortable to bear feet. We called ASAP to ask for this to be looked at, and wasted over a year with multiple "Luna" visits to our home and after taking countless days off of work, finally 1 year later Luna agreed that the installers installed the carpet wrong. I believe... Read more

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I can't believe it. I paid for my carprt in advance so that when it arrives no payment would be required. The installation people called to confirm the date & indicated I have a C.O.D. Unbelievable and I allegedly spoke with 4 different managers who can't seem to resolve the issue. The carpet is suppose to be delivered this Saturday. I don't know if they will resolve ii before Saturday. If not I want a full refund & would not refer Luna to anyone. For the record Luna & Empire are the same company. Read more

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Worst customer service I have ever seen. I was scheduled for an appointment with a time between 3-5. I called at 5:10 to see if they were still coming. The person gave me three reasons why they didn't show up. Very unprofessional and will not deal with them Read more

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This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO Add comment

Sales guy comes offers GREAT deal if we buy now, like suckers we do. Installers come and they say they cannot install floor with current product. They spend hours trying to contact the office to get new prices. They leave without scheduling anything and take product with them. Same day "sales director" tells us that the product was fine, but it'll be $200 more. We accept and reschedule. Installers come again, say they can't install with current product again. Sale guy again says it'll be more money, this time $1500 more since it's a different... Read more

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Luna is less than honest in their dealings. I received a price and needed to get the job done quickly so I said okay and gave them a deposit. I had one other local guy beat their price by $2,500 so I cancelled the contract with Luna. Their national sales rep, Kevin, called me and had a price that matched the local contractor. I told him that I should have received their best offer initially. It has been almost three weeks and several hours on the phone and cannot get an answer on where my refund is. I have nothing good to say about their... Read more

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I booked an online appointment on a specific day for a two hour window to get an estimate for carpeting. I'm from out of town so I made a special trip to the location to wait for the estimator to come. I received an automated call the night before to confirm my appointment which I did.I waited two hours no calls no one came. I called Luna and they told me that I wasn't even on the schedule for that day! Obviously I got very angry and they said may we reschedule and I said no absolutely not I want nothing to do with you! The next day they... Read more

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Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here. The job was too big to start at 2pm. Duh, did you all not know the time frame based on the measurements after you convinced us to sign a contract with you. Now the installers are saying how about tomorrow after I took off today. I'm completely disgusted this is no way to do business how unprofessional really I lost a whole day from work for what? Can you say rip off this would have never... Read more

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They installed Berber carpet with a seam in a high-traffic area. Within the first year the seam came apart. They were able to stretch the carpet and reglue the seam. Naturally the seam frayed again and is pulling apart. I had started calling over 3 months ago, made appointment after appointment. Installers never showed up, nor did they call. Finally an installer shows up 2 hours late, and is parked in my driveway so that I can't pull into my own driveway. His analysis was it can't be repaired. They will get in touch with me. Now I've... Read more

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Yesterday Saturday, March19, 2016 was the day for my carpet to be installed. However; I waited & waited, & my carpet still hasn't been installed. I'm so pissed off right. My mom, told me that I should have went through empire because the job would have been done right. I will never recommend Luna Carpet to my family and friends, Ever. Read more

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