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  • Customers like
    • Pricing 1
    • Sales pitch 1
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  • Customers don't like
    • Customer service 11
    • Salesman 7
    • Given the runaround 4

The worst Customer Service - you talk to a different person and Manager(?) every time - delays in install - waiting over 3 months - every time they show up, if they show up there is a problem - they have attempted to upcharge us a total of $4200 - don't have the correct product - then they actually charged our account before the work is even completed.... Luna is not a reputable company in the... Read more

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Paid cash for whole house to receive new flooring....day scheduled for installation they cancelled at last minute and said they would be back 2 days later...worked for 4 hours and left to return 2 days later and never showed up..when floor done the house only had molding in half the house..some edges crooked Read more

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install 3 rooms of carpet the gentleman that sold me the carpet said it was a high traffic area carpet and very expensive and it looks like it's 100 years old I've had to shampoo three times and Luna said they're not going to honor the warranty because I didn't take care of it proper my name is Edwards finley I live at 1 browning lane stop Read more

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Orders rugs for four bedrooms, hallway and stairway. Authorized a $300 deposit. Stated ine card wouldn't work due to my recent change of address, used second card that worked. Check my bank statements and they changed $600 from each card! Called and spoke with district manager who stated all the money would be refunded minus the oroginal agreement. 15 days lasted and 2 rescheduled... Read more

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These guys are awful said they would be here this morning and well they didn't show up until 6.30 and couldn't do the job awful!!! Read more

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Luna Flooring - Luna - The Grinch Who Stole My Christmas
1 of 8

Carpet install on (2) sets of 5 steps, pieced together, cut wrong, installed using 2 different methods, missing padding. Luxury vinyl tile install, installer cut new flooring on top of already installed flooring, used putty in gaps where plank ends meet...it's a tongue and groove application not spacing with grouting. Cut my door frame bottoms for no reason, some higher lower than others. Short... Read more

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We ordered carpet for 4 rooms in Oct but asked to have it installed Dec 5th due to work schedules. When we called they didn't have our order but charged our credit card. Our salesman, who was great had our information after many disconnects and frustrated calls. So he had to come back out to verify carpet and measurements. Reordered the carpet received a discount and a guarantee from the national... Read more

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Worst company I've ever dealt with. They have ruined my Thanksgiving as well as not caring about their customers at all. They just tell you what you want to hear at the time. 1st experience they showed up on Install date with the wrong carpet. Two weeks later they arrived to do the install. 2nd experience they failed to order the material for the install. Gave some lame excuse for an... Read more

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I called them to come out . Sales person called me and said he have car problems! And he will call me later ! Never got a call . 4 days passsed . I csll corp .explained to them what happen! She re insured me some will call me and set up another time! Still no call . Buy one room one free ! This was a promotion that was running. Today is Dec 2. Read more

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The carpet that was delivered, the color was wrong and the proper padding was not installed. I've spoke to several representatives in reference to this situation. I've been advised that when the carpet arrives we will receive the carpet. It has been over 11 days and no scheduled appointment is available. When the day of installation the initial installer came out they were advised that the... Read more

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