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1.5 Based on 55 reviews
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  • Customers like
    • Pricing 1
    • Sales pitch 1
    • Speed 1
  • Customers don't like
    • Customer service 14
    • Salesman 7
    • Everything was a disaster 6

The day Luna was to arrive I was informed I was "double booked" in their system for another time and the sales person asked me if I also called Empire? I did call Empire (wanted to get a few quotes)and he proceeded to tell me Empire bought Luna and they are now the same company but "I should know Empire is much more expensive and the quality is not as good. Hmm....that should have been my 1st sign after he just told me they are the same... Read more

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After calling Luna 10 or more times they wanted 3 estimates for all my damage. I tried to get companies out telling them of my problem, I contacted more than a half dozen people about getting a estimate, NO One wanted to get involved in a repair job to fix another's problems and did not want to end up in court wasting there time for me. After getting the run around for over a month I ripped out the *** carpet in the basement,and stripped all my... Read more

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Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible. The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my phone calls or emails. They were quick to take my payment in full - installers called and said they were not coming, then they showed up late, left after 4 short hours. Floor... Read more

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Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone would call in 24hrs. Never happened! I've called three times in the last five days & still they lie & say someone will get in touch in 1 business day. I guess my next call is to the... Read more

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We had carpet replaced on our stairs going to the second floor. The material was good with upgraded padding. The following morning we noticed, without shoes coming downstairs, that the edge of the wood stair was not padded under the carpet, leaving it very noticeable and uncomfortable to bear feet. We called ASAP to ask for this to be looked at, and wasted over a year with multiple "Luna" visits to our home and after taking countless days off of... Read more

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I can't believe it. I paid for my carprt in advance so that when it arrives no payment would be required. The installation people called to confirm the date & indicated I have a C.O.D. Unbelievable and I allegedly spoke with 4 different managers who can't seem to resolve the issue. The carpet is suppose to be delivered this Saturday. I don't know if they will resolve ii before Saturday. If not I want a full refund & would not refer Luna to... Read more

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Worst customer service I have ever seen. I was scheduled for an appointment with a time between 3-5. I called at 5:10 to see if they were still coming. The person gave me three reasons why they didn't show up. Very unprofessional and will not deal with them Read more

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This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO Add comment

Sales guy comes offers GREAT deal if we buy now, like suckers we do. Installers come and they say they cannot install floor with current product. They spend hours trying to contact the office to get new prices. They leave without scheduling anything and take product with them. Same day "sales director" tells us that the product was fine, but it'll be $200 more. We accept and reschedule. Installers come again, say they can't install with current... Read more

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Luna is less than honest in their dealings. I received a price and needed to get the job done quickly so I said okay and gave them a deposit. I had one other local guy beat their price by $2,500 so I cancelled the contract with Luna. Their national sales rep, Kevin, called me and had a price that matched the local contractor. I told him that I should have received their best offer initially. It has been almost three weeks and several hours... Read more

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