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Thank you for taking the time to post these comments. I have read so many negative reviews about Luna that I am astounded they are still in business. I guess the answer is so many people DON'T TAKE THE TIME to check out companies. Well Kudos to you for the review. I...
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Cmonroe
Cmonroe

Hello, We're disappointed that you have read negative reviews, and assure you that we work with every customer from start to finish until their concerns are answered. You can ...

1.0
#1117385
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I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair. Ok I'll put the request in, shouldn't be a problem I was told. The week...
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Cmonroe
Cmonroe

Dear Customer, We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experienc...

#1116201
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I had Luna install new carpeting four years ago in two rooms that are rarely used. Recently, I noticed that there is a strip of carpeting about 6" wide between the two rooms that is pulling up from the floor. Called Luna, they came out and said it was fixed. Carpeting...
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Cmonroe
Cmonroe

Gail, We're disappointed to hear that you're upset with your product, and understand that we're currently working with you towards next steps. We'll continue to follow up unti...

1.4
#1113588
Reply to reviews

Luna Flooring - Luna worse ever company

Luna Flooring
#1089728
1.0
Details
Purchased stain free carpet it looks nasty and carpet is loose they sent this redneck looking guy to look at. Carpet been on phone to luna guy told them he stretch carpet but did nothing but take pictures they are just giving us a run a round
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Luna Flooring - Terrible customer service

Luna Flooring
#1072791
The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
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Luna Flooring - Dust bowl 2017

Luna Flooring
#1054350
1.3
Details
Luna installed hardwood floors. We complained they kept putting off sawdust they said clean. After weeks of sweeping and vacuuming daily;it's still a dust bowl. If you have allergies avoid Luna
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Luna Flooring Carpet Installation Review

Luna Flooring
#1039591
1.8
Details
Installers came didnt seem ibterestex in doing job. They left. Got call saying they couldnt do job because it was raining. Thats bull! Was only drizzle they had to move a few things and i think thats why they made excuses! Not happy with Luna or its service! I moved everything i could to be ready for i stall and then i get the bull *** story!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
My experience was so negative, with Luna’s representatives, that I felt it incumbent upon me to apprise you of the kind of unprofessional service they provided. On August 14, 2017, I was scheduled to meet with a Luna Sales Representative about getting hardwood floors...
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Anonymous
Arlene101

Thank you for your post. Let me first start off by saying I pray your child has a full recovery and is able to put this horrible experience behind her. I too have a disabled d...

Cmonroe
Cmonroe

Dear Paula, We're sincerely disappointed to hear that this was your experience. Our customer's needs are our number one priority, and we regret to hear that yours were not met...

1.4
I liked
  • Installers were very nice
I didn't like
  • Constantly hung up on at customer service
#1113027
Reply to reviews
Hardwood flooring put in living room, dining room, kitchen, powder room, laundry room and stairs. Installed all that with three men from 10 a.m. to 9:30 p.m. in one day. Poor quality of work. VERY displeased. Scratches, dents, floor doesn't meet baseboard, nails not...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC in the su...

1.0
I liked
  • Sales person only
  • Pricing
  • Salesman was very friendly
I didn't like
  • Lying about service
  • Lack of customer service and refund run around
  • Given the runaround
#1098313
Reply to reviews
The WORST company ever!!!! DO NOT wate your money. I contracted Luna to do kitchen reflooring and carpet in 3 bedroom of my condo. The kitchen installers came and said that they were unable to do the floor so we had to reschedule. I had to call several times to get the...
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Cmonroe
Cmonroe

Dear Customer, We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to care@luna.com, and mention PC in ...

1.6
#1093701
Reply to reviews
gave me multiple delivery dates that came and went. finally showed at 2pm to start 2k sq. ft. of carpet install. upon arrival told me it will take two days. no mention that it would take two days to coordinate my schedule. perhaps if they didn't arrive at 2pm to begin,...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC so we may...

#1090687
Reply to reviews
Had carpet installed and d of July! The salesperson was very pushy basically telling us he won't come back if we don't go with the carpet!! Then told us we where going with a medium grade Berber. Installation day comes carpet is very cheap thin. Installers messed up...
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Cmonroe
Cmonroe

Dear Customer,We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to comments@luna.com. Thank you.

#1089785
Reply to reviews
First time using Luna and I was not impressed. Luna seems to be an spin off from Empire Carpet. They uses same installation crews and backend support call centers. The job was small, required two visits, and is the first of what will be an 7500 sq ft replacement for...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your concerns have not been addressed. Please email us at care@luna.com with both your concerns and account information, so that...

1.8
I didn't like
  • Delivery and customer service responsiveness
#1083470
Reply to reviews
IF YOU'RE THINKING OF GOING THROUGH THIS COMPANY OF ***, MONEY GREEDY, LIARS, DON'T SAY YOU WEREN'T WARNED. It is THE worst choice I have made in my life to use them for my flooring. 9 months of arguing and issues with them. Them making guarantees they never followed...
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Cmonroe
Cmonroe

Dear Krista, We understand that this has been a frustrating situation for you, and sincerely regret the events that occurred throughout your experience. We take this matter ve...

1.2
#1067313
Reply to reviews