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1.5 Based on 76 reviews
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    • Installers worked hard 3
    • Next day installation 2
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    • Customer service 14
    • Salesman 8
    • Given the runaround 6
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Salesman told me I'd be in danger if Nat'lFloorsDirect salesman came to my home so cancelled their appointment. Received decent quote for small room but product delivered day late after took time from work-also product seemed cheap-VERY thin veneer to engineered wood flooring. Another day off work,installer arrived & stated need 100% up front payment. NOPE! Manager okayed 1/3 up front/2/3 on completion--waited & 90 minutes later, no deal,... Read more

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I thought luna to be a very established company who did work in one day proved wrong; They are the greatest liars.I chose them to do my living room ang stairs'I signed the contract on8/22/16-lamination for living room and hardwood on stairs.I regret my decision choosing them. 8/23/16 the put 5 long boxes of hardwood in my living room to stay at room teprature. 8/25 they laminated living room in two hours and removed carpet from stairs and did... Read more

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HORRIBLE!!!! DO NOT USE LUNA FLOORING!
1 of 3

I am disgusted by this company. First of all we were told we would be the first appointment of the day but they did not show up until 2pm. by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on Sundays so on Monday I called again to... Read more

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Luna salesman arrived at 10 Pond View Dr on 2JUL16 to provide quotation. Agreed to flooring service at cost of $8,568.00. Cancelled day after because a local contractor offered a better option. Kevin Konfirst offered new deal at $7,800. Install occurred on August 12th. During installation, installer notifies that they do not have material to install stairs in accordance with the signed contract. Contacted Luna on same day to find solution. No... Read more

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I am the Desai family in Desplaines,60016. We had a signed contract with Luna Flooring to install the lamination florring in living room and hardwood florring on stairs. Since last days they have used our house as wherehouse leaving the material at our home. They send the unprofessional people for the work who are asking the bribe for finishing uncompleted work. They took out the carpet and now not completing florring on stairs. They leave the... Read more

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The worst services ever stay away. They don't care about customer I wish I never hired them

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We booked an online appointment with Luna. it was confirmed by email and no one arrived after we waited 2 hours in the planned time slot.

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The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl plank flooring. I have concrete floors and half of the area was carpeted and the other half had ceramic tile. The installers used some kind of equipment to take up the ceramic... Read more

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First they showed up without enough carpet to finish the job - not once, or even twice, but THREE times. What should have taken one day, took 5 business days to finish. The dopey salesman apparently forgot to enter about half of the job. I spent hours and hours on the phone with "customer service" and they weren't helpful or supportive. I couldn't get anyone to even take my credit card to pay for the job!!! I would never use this company... Read more

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I had Luna installed my carpet in few rooms and had 3 problems with it. 1) Installation was so bad that I had to call so many times to fix it. After a long wait it was so called fix it but again it started bubbling and got loose and I am still waiting for their call to fix it 2) Some area, I had some dirt stains and did not come off. As per Lina's advise I had carpet shampooed by a professional cleaner but the stains did not go, so I send the... Read more

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