Hoffman Estates, Illinois
Not resolved
Customer service
1 comment

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less.

Their attitude is essentially, Go ahead and file a police report and good luck trying to have our installers arrested cuz you don't even know their names and we ain't gunna give them to you! Luna's customer service is horrible and insulting and in no way are they even attempting to try to salvage what's left of their lousy reputation.

So, now as a last resort, I will make it my personal mission in life to tell everyone I know...


Product or Service Mentioned: Luna Flooring Customer Care.

Reason of review: Poor customer service.

Preferred solution: I offered Luna several options to make this right. Luna prefers that their name and reputation be tarnished..

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Hi Randy, the situation you described is not at all what we expect for our customers, and we know that this is a serious matter. We understand that we have been in contact with you, and we will continue to follow up with you as we work to resolve this situation.

Thank you,

Luna Customer Support

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