Providence, Rhode Island
Not resolved
1.0
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Customer service
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We were very disappointed with Luna carpet company. We had an appoinment with them for 12 noon to 3:00PM, but they never showed up until after 4:00PM.

The most surprising thing was when the contractor demanded payment upfront before starting the installation despite signing a contract and making an initial payment. We have never had this kind of experience with any contractor we have dealt with in the past. The customer reps were very discourteous and very demanding in having their way.

Luna is not a good company to do business with and we can not recommend them to anybody.We will recommend other carpet companies like National Floor Direct and Empire rather then Luna.

Product or Service Mentioned: Luna Flooring Installation.

Reason of review: Problems with payment.

Monetary Loss: $600.

Preferred solution: Needs to improve their services and business policy..

Luna Flooring Cons: Customer service, Salesman.

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Cmonroe
#920041

Thank you for bringing your concerns to our attention. We would like to know more about your experience and ensure that all of your concerns are being addressed, but we are unable to locate your account with the information posted here.

Please email your contact information to care@luna.com, and we will follow up with you as soon as possible.

Thank you. Luna Customer Support

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