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We had them install the carpet everywhere in the house.Even though we were very happy with the installers at the time.

9 months later carpet everywhere was worn out ( and it's not high traffic areas). Besides hallways ( pattern carpet) was flat in all the rooms. Seams were coming apart. We filed a claim with the headquarters in Chicago, and were denied as their said out 20 year warranty not covered in high traffic areas, but would not discuss seams or non high traffic areas like middle of the room.

so after spending $5K with them, they don't even stand behind their warranties. ( There is only 2 people living in the house) so how much of high traffic can you get even in hallways... We were very disappointed and will encourage everyone not to use this company.

They seem friendly and polite and make you believe they stand behind their quality guarantee, and after going through 6 month process of trying to get inspectors to see what's going on and waiting for the decision we are extremely unsatisfied with their work and the company itself.Please do not use them!

Review about: Luna Flooring Carpet.

Reason of review: Bad quality.

Monetary Loss: $4800.

Preferred solution: Let the company propose a solution.

I liked: Installers.

I didn't like: Quality.

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Cmonroe
#1416080

Dear Customer,

We never want our customers to be disappointed in their product purchases, and we're sorry to hear that your carpet is not meeting your expectations.We'd like to further assist you, but we're unable to locate your order with the information provided.

Please email your concerns along with the street address linked to your order to care@luna.com, and mention PC in the subject line.

We look forward to hearing from you.

Thank you.

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