Luna Flooring - Carpet 1 year old

My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they will not stand behind there product.SO PLEASE STAY AWAY FROM THIS COMPANY DO NOT PURCHASE FROM THEM GO SOME WHERE ELSE.

Trust me there prices are not even cheaper I should have listened to a friend myself and didn't now I kick myself in the *** .If you are reading this please listen STAY AWAY do not buy from LUNA go else where!!!!!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Turnaround Time
Price Affordability
Value for money
Diversity of Products or Services
Service Scheduling
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Product or Service Quality
Customer service
Advertised vs Delivered

  • What I liked
      No items
  • What I disliked
    • Carpet already needs to be replaced after one year

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Household Services
review #884279

Author wants to be contacted by the company. Learn more

Had an experience with Luna Flooring? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jul 18 #1186652

Dear Customer,
Thank you for bringing your concerns to our attention. We regret that your product is not meeting your expectations. We assure you that your concerns are important to us and we will be in contact with you soon to discuss your experience is more detail.
Thank you.
-Luna Customer Support.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Luna Flooring. However, many companies do monitor reviews on our site.

You were reading a complaint about Luna Flooring.
Filing a new complaint about