Atkinson, New Hampshire
1 comment
Not resolved

My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they will not stand behind there product.SO PLEASE STAY AWAY FROM THIS COMPANY DO NOT PURCHASE FROM THEM GO SOME WHERE ELSE.

Related: Luna Flooring Carpet Installation Review from Upper Marlboro, Maryland

Trust me there prices are not even cheaper I should have listened to a friend myself and didn't now I kick myself in the *** .If you are reading this please listen STAY AWAY do not buy from LUNA go else where!!!!!!

I didn't like: Carpet already needs to be replaced after one year.

Review #884279 is a subjective opinion of a user.

1.7
Product or Service Quality
Customer service
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Service Scheduling
Reliability
Value for money
Website
Warranty
Discounts and Special Offers
Turnaround Time
Price Affordability
Staff
Reason of Review / Monetary Loss Poor customer service / $1800
Preferred solution Full refund

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Cmonroe
#1186652

Dear Customer,

Thank you for bringing your concerns to our attention.We regret that your product is not meeting your expectations.

We assure you that your concerns are important to us and we will be in contact with you soon to discuss your experience is more detail.

Thank you.

-Luna Customer Support.

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