Luna left message to clear items off closet floors and off furniture before carpet installation. Call promised to schedule installation between 6 - 9:30 am never occurred on scheduled date.
I called Luna's call center @ 9:45 so a lady would tellme to wait for someone to call me for installation, which NEVER happened. I called @ 12: 30, but they had no idea why no one hadn't contacted me to tell me there weren't any installers left. The installation was rescheduled for 4 days later with a discount, but the same exact thing happened where they did not call to schedule the installation. When I called to speak to the scheduling manager, she pushed me off to another manager who could not explain any of her assurances for a hassle free installation.
Needless to say, the carpet order for 3 bedrooms is cancelled! They absolutely do not care about making sure the customer is satisfied or if their employees follow through with what is promised!
Product or Service Mentioned: Luna Flooring Installation.
Monetary Loss: $2500.