Had Luna install carpet after newly painted walls and floor molding. They said there would be no damage.
They totally damaged the floor molding along the entire length of the stair case. I called and it took weeks for them to reply. I tried again after 6 weeks and finally reached a manger.
When I made the formal complaint they emailed, "I have reviewed the pictures and while some dings and scrapes are normal with these types of installations, I would like to offer you $100.00 to touch up these damages done by our installers at your convenience." They never paid and never returned my calls.
Product or Service Mentioned: Luna Flooring Installation.
Reason of review: Damaged or defective.