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I have tried more than a half a dozen times to contact Luna. All I keep getting is someone promising to call back.

Talked to Lexi and Yvette. They say my complaint is not covered but it's clearly a defective tile. Do not ever use this company. I have yet to hear from the big mouth that I talked to a couple days ago that can't seem to find my phone number.

They do not stand behind they're work. Worst company EVER!

Review about: Luna Flooring Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Cmonroe
#1403228

Dear Customer,

We're disappointed to hear that your concerns have not been addressed, and we'd like to assist you further. Unfortunately, we're unable to locate your account with the information in your post.

Please email us at care@luna.com with the phone number and street address linked to your order, and mention PC in the subject line.

We look forward to hearing from you.

Thank you.

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