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I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair.

Ok I'll put the request in, shouldn't be a problem I was told. The week before installation I received a call to confirm and was told installation would be between 8-6... Again I spoke with someone and said It NEEDS to be morning. Day of installation comes ...

they call and say we'll be there at 3-4 in afternoon. I speak with someone again said if they can't come in morning I need to cancel. The actual installer calls me and says see you at 3! I had to tell him no you can't come that late you were suppose to be here early.

He said they scheduled me for this time. So I cancelled!!! Will find more reliable installation!

As a new customer I would like to have thought they want the business. With plenty of time to "Book" my installation for a.m....

Product or Service Mentioned: Luna Flooring Carpet Installation.

Reason of review: Poor customer service.

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Dear Customer,

We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experience, and we'd like to further assist you.

Please email your account and contact information to, and mention PC in the subject line so we can follow up with you.

Thank you.

-Luna Customer Care

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