Annandale, Virginia
1 comment

Luna Carpet contacted for carpet and wood...They came, estimated and left us with good feelings.Carpet installed...price was high..but we felt the wood work was worth their pricing as a total.Wishy washy on the wood install, which was for 16 feet of 36 inch wide hallway andup the stairs, standard 13 step "cascade" style.Installers arrived...they questioned our choice of wood tones....one was the honey oak for floors and the other was in cherry for stairs.They never respondents our calls until we truly raised our voices...Their response..." ...that is the only color it comes in ...sorry..."We overspent on their carpet.......buyer beware.We don't have the thing we really looked forward to and they just don't care.DO NOT TRUST LUNA...........the company founder would roll over in his grave

Monetary Loss: $2500.

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Cmonroe
Elmhurst, Illinois, United States #650041

Dear Customer,

Thank you for reaching out to us, we are sorry to hear you are not satisfied. We would like to look into your account right away to see if there is anything we can do to help. We can be reached at cmonroe@luna.com anytime, we just need your account name and phone number. We apologize for your frustrations.

Sincerely,

Customer Care

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