My flooring was installed about 4 months ago. The kitchen floor is buckling already and beginning to separate.
I spent about 3000 dollars on the entire project. Luna was one of the cheaper places that I checked out. The sales pitch was just that, a sales pitch. They started at 6000 for a price and worked his way down.
I should have thought different when I went through his long presentation. They get you with the " you have to sign now or price goes up". I wish I would have said, ah well, take care! Trying to schedule the installation was a pain.
Phone calls back and forth with recordings. The time I spent on the phone I could have spent a few hundred dollars more and went with a local company. When I contacted customer service with my issue they were unwilling to help. I was assured by the sales man that within the first year there are no questions asked.
They will stand by the craftsmanship. I would never go with luna again. Horrible company, cheap products, deceiving sales people.
Go with your local, well reputable flooring companies. I would have paid 500-1000 more to not put us with the lies and poor craftsmanship.
Product or Service Mentioned: Luna Flooring Installation.
Reason of review: Poor customer service.