Haverhill, Massachusetts
Featured 100% full Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I am disgusted by this company.First of all we were told we would be the first appointment of the day but they did not show up until 2pm.

by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on Sundays so on Monday I called again to complain and ask when they are going to finish our bedroom and one person said the carpet was defective and another said they ran out of carpet which means they are not even responsible enough to measure a room never mind install a carpet.

Now they are telling me they have to order the carpet which will take at least a week and then I have to call back to have it scheduled for installation. I am beyond disgusted I am going to the BBB. I want everyone to know what a joke this company is. A manager was suppose to call me, but no one has.

They have zero customer service skills. DO NOT USE LUNA unless you want to flush your time and your money down the drain.

PLUS- they didn't even put m furniture back where it was suppose to be...they left it pilled up in a closet.

Review about: Luna Flooring Carpet Installation.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Price reduction.

I didn't like: Scheduling, Carpet customer service, Salesman, Installation, Quality.

Had an Experience with Luna Flooring?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Dear Melissa,

We regret to hear that your installation was delayed due to a product shortage.We never want our customers to feel this way and we assure you that we want to help.

We understand that we have been in contact with you regarding this matter and we'll continue to follow up until a solution is reached.

Thank you.

to Cmonroe Bedminster, New Jersey, United States #1212710

Your "resolution" is that our carpet can be finished and installed on Sept 20th.So it takes your company 10 days to finish ONE BEDROOM of carpet...how am I being compensated for this inconvenience???

A manager has yet to contact me.

I have asked on several occasions for the address to the corporate office so I can write a formal complaint but no one will provide me with an address.This company is despicable I don't want an apology I want to be reimbursed for your company's gross negligence.

to Anonymous Haverhill, Massachusetts, United States #1215650

They just called and cancelled my installation that was already 11 days after they begin installing my 1 bedroom.They will not have someone to my home now until the 29th of September.

It takes 20 days to finish 1 bedroom?? They cancelled my installation due to "capacity reasons".. you would think they would have put us in front of anyone else today to try and make up for their lack of competency 11 days ago... but no..

we are pushed back another 9 days. this is disgusting, outrageous... and they should not be doing business.

DO NOT USE LUNA-- they are complete frauds!

You May Also Like

Mohawk Industries - BUYER BEWARE Mohawk Industries "I bought a new home. Knowing the 3 bedrooms would need carpet, I planned weeks in advance and found the perfect carpet: Mohawk Soft DeCor, English Pewter color. ..." Read more Concrete Canvas Flooring Installation Review Concrete Canvas "This is company is terrible!!! We hired them to do our floors a couple years ago and it was the worst experience of my life. We had to hire someone..." Read more Leaffilter North - LeafFilter Shotty Installation Leaffilter North "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..." Read more Chuparosa Painting made a mess of my house Chuparosa Painting "I hired Chuparosa Painting for the exterior of my home based on several recommendations on Nextdoor.com. During the estimate, I asked George Stewart, one of the owners, who would be..." Read more Pulse TV - Opened package and found screw stripped on floodlite Pulse TV "yes, I tried but its Sat. I guess they are not at work, light has 2 stripped threaded holes used for mounting need you to make good on this sale...." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more Penske Truck Rental - The worst company ever Penske Truck Rental "I live in an apartment complex and came out side to leave to have a movers blocking me and every one else in they did not try to move or..." Read more Must Cure Obesity Co.- SCAM ALERT! Must Cure Obesity Co "As a person looking for a weight loss plan I found this company and it is easy to see that it is owned by the same person that owns Roca..." Read more