I am disgusted by this company. First of all we were told we would be the first appointment of the day but they did not show up until 2pm.
by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on Sundays so on Monday I called again to complain and ask when they are going to finish our bedroom and one person said the carpet was defective and another said they ran out of carpet which means they are not even responsible enough to measure a room never mind install a carpet.
Now they are telling me they have to order the carpet which will take at least a week and then I have to call back to have it scheduled for installation. I am beyond disgusted I am going to the BBB. I want everyone to know what a joke this company is. A manager was suppose to call me, but no one has.
They have zero customer service skills. DO NOT USE LUNA unless you want to flush your time and your money down the drain.
PLUS- they didn't even put m furniture back where it was suppose to be... they left it pilled up in a closet.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of scheduling and carpet customer service. Please immediately contact the author of this review to discuss bad quality of luna flooring carpet installation and associated monetary loss in the amount of $5000. Luna Flooring needs to issue a partial refund according to poster's claims.