Haverhill, Massachusetts
3 comments
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I am disgusted by this company.First of all we were told we would be the first appointment of the day but they did not show up until 2pm.

by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on Sundays so on Monday I called again to complain and ask when they are going to finish our bedroom and one person said the carpet was defective and another said they ran out of carpet which means they are not even responsible enough to measure a room never mind install a carpet.

Now they are telling me they have to order the carpet which will take at least a week and then I have to call back to have it scheduled for installation. I am beyond disgusted I am going to the BBB. I want everyone to know what a joke this company is. A manager was suppose to call me, but no one has.

They have zero customer service skills. DO NOT USE LUNA unless you want to flush your time and your money down the drain.

PLUS- they didn't even put m furniture back where it was suppose to be...they left it pilled up in a closet.

Review about: Luna Flooring Carpet Installation.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Price reduction.

I didn't like: Scheduling, Carpet customer service, Salesman, Installation, Quality.

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Cmonroe
#1212256

Dear Melissa,

We regret to hear that your installation was delayed due to a product shortage.We never want our customers to feel this way and we assure you that we want to help.

We understand that we have been in contact with you regarding this matter and we'll continue to follow up until a solution is reached.

Thank you.

Anonymous
to Cmonroe Bedminster, New Jersey, United States #1212710

Your "resolution" is that our carpet can be finished and installed on Sept 20th.So it takes your company 10 days to finish ONE BEDROOM of carpet...how am I being compensated for this inconvenience???

A manager has yet to contact me.

I have asked on several occasions for the address to the corporate office so I can write a formal complaint but no one will provide me with an address.This company is despicable I don't want an apology I want to be reimbursed for your company's gross negligence.

Melissa
to Anonymous Haverhill, Massachusetts, United States #1215650

They just called and cancelled my installation that was already 11 days after they begin installing my 1 bedroom.They will not have someone to my home now until the 29th of September.

It takes 20 days to finish 1 bedroom?? They cancelled my installation due to "capacity reasons".. you would think they would have put us in front of anyone else today to try and make up for their lack of competency 11 days ago... but no..

we are pushed back another 9 days. this is disgusting, outrageous... and they should not be doing business.

DO NOT USE LUNA-- they are complete frauds!

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