Rock Hall, Maryland
Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
1 comment

Update by user Jun 21, 2016

Empire and Luna both blamed each other because one company bought the other route and they could not even find the order or ticket number it took several different attempts and telling me I never had the carpet put in to begin with

Original review posted by user Jun 20, 2016

I have never experienced anything in my life as with this Company. I contacted them last week in regards to my carpet of two years buckling in several places. After speaking to several people and getting disconnected the first day finally someone said they will contact the office and get someone out here. After waiting a week they said they called my husbands phone number and waited for a call back from us. My husband never received a phone call from LUNA. Today on June 20, 2016, I contacted LUNA again to ask when someone was coming out and no one could find my ticket and blamed it on Empire, the first day Empire blamed in on LUNA. All these calls were recorded. I also let them know it was urgent since My 95 year old father in law is going to trip over these buckles in the carpet. As I waited the first time on hold today I got disconnected. I called back and had to go through the same issue all over again. I got disconnected once again!!!! I called back and a girl by name of ANA was somewhat helpful. At least she gave me a ticket number which should have been done on day one!!

She transferred me to the Baltimore office and said it may be a wait. Here's the good part, I waited on HOLD for 35 minutes for a woman to pick up the phone and say Luna can I help you, I said Hello, she said Hello and hung up!!!! I was pissed to say the least!!!! This is the worst company I have ever had to deal with on Customer service. I own a company and would be out of business if I treated my customers like that! AS I type I have been on hold for 16:38 seconds all while someone tries to contact the Chicago office to get me to Baltimore, Md so someone can come out to stretch the carpet!! I really hope my father in Law does not fall due to this issue. There will be a BBB complaint and also A lawsuit!! He is petrified to walk over this carpet. I just got notified a Victor Garcia is going to contact me supposedly to fix the situation from the North Lake IL area in Chicago. I live in MD!! Unbelievable!!!

I am still on hold as of 21 minutes! I hope no one ever buys from EMPIRE or LUNA again...I sure wont!!!

This reviewer shared experience about "bad quality, 95 yr father afraid to walk over carpet, trying to resolve issue over 5 day period, disconnected 3 times hung up on after being on hold for 35 minutes. total of 2 hours working on this issue today. full refund or new carpet" and wants this business to issue a full refund. The author is overall dissatisfied with Luna Flooring and uploaded picture s. The most disappointing about a product or service from Luna Flooring was empire luna blaming each other and carpet customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Luna Flooring.

Check out the best and the worst companies in Household Services category for more informed decision or compare Luna Flooring to other companies on our site.

Had an Experience with Luna Flooring?

Write a review

Comments

Terms of Service
Post Comment
Cancel
ETCustomerSupport
Melrose Park, Illinois, United States #1175888

Dear Customer,

We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unfortunately we are unable to verify your Luna customer information. Please contact Care@Luna.com for further assistance.

-Luna Customer Support

You May Also Like

American Home Shield - AHS Terrible Company! American Home Shield "We are very long term AHS customers with 5 houses covered. We called AHS to repair once again our A/C unit. The first contractor sent out reported there was physical..." Read more Luna Flooring - Luna - The Grinch Who Stole My Christmas Luna Flooring "Carpet install on (2) sets of 5 steps, pieced together, cut wrong, installed using 2 different methods, missing padding. Luxury vinyl tile install, installer cut new flooring on top of..." Read more Luna Flooring - Buckled Carpet after 2 years Luna Flooring "Explained this was urgent, My 95 year old father is petrified to walk over this carpet, I have been working for 5 days to get someone out here after being..." Read more Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more