Deerfield, Illinois
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible. The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my phone calls or emails.

They were quick to take my payment in full - installers called and said they were not coming, then they showed up late, left after 4 short hours.

Floor started rippling and bouncing. An inspector came out and said the floor needed proper under laying. Someone who be out to replace. - they showed up unprepared.

And there has been no follow up although I have called and sent multiple emails - no response. I should have gone to Home Depot.

Product or Service Mentioned: Luna Flooring Flooring Installation.

Reason of review: Damaged or defective.

Monetary Loss: $3500.

Preferred solution: Let the company propose a solution.

Luna Flooring Cons: I did not like, Customer service, No response, Scheduling problems, Scheduling, Follow up, Installation.

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Hello Lolly,

We are upset to hear your disappointment with Luna and regret that your experience has not been a positive one. The lack of follow up you have received is unacceptable and we will be contact you shortly to discuss this issue.

Thank you.

-Luna Customer Support

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