Not resolved

I absolutely hate Luna, they took advantage of me and my blind mother.The sales rep was rude and talked over my mom.

He showed us the only floor sample he had with him and promised it wasn't commercial carpeting. Turned out it was. Then they didn't have the original carpet I chose and said they had one that looked just like it, it was light colored gray that was no way near what I originally picked out. It has been a year that it has been installed and cleaned 2 x and the carpet lost its shape its flat and feels awful.

I have a 5 month old which is. the reason we got new carpet for the baby. Now I don't even let him on it. they also didn't even install.

the carpet padding they originally promised. The previous carpet we had for ten years looked better. Don't buy from them, they lost their value for customers and only care for the money. I got carpet for the buy one room and the second room free with cheap carpet for over a grand I rather carpet my floor with cardboard then buy from them.

True the buy one get the second room half off is a scam.I will surely look around before buying.

Had an Experience with Luna Flooring?

Write a review


Terms of Service
Post Comment
Park Forest, Illinois, United States #790208

Luna will be hearing from BBB very soon I want a full refund I have to pay for all new trim and a painter and have empire come out and wripped this very thin cheap carpet out and now at 79 years old I have to move everything again for new carpet from empire luna will not get away with this plus I hired an attorney they need to be put out of business and I won't stop till they are

Park Forest, Illinois, United States #790206

Luna is the worst and they lie when they show samples they are not what they install


Go to the BBB, and get their rating where it should be!!

to Pro Floor Guys Park Forest, Illinois, United States #790204

A complaint has been filed with the Better Business Bureau for Teresa Kukosh I am definitely going to take them down sue them


Dear Luna Customer,

I'm so sorry to hear this, our goal is to provide each and every customer with the best service and value, I apologize you didn't experience this. Thank you for letting us know, we truly appreciate all customer feedback. I would like to help in any way I can, if you could email me at with your account name and info, I will look into this right away! Thank you for our time.



The above picture is a diff from what the carpet looked like and how it is now.

You May Also Like

Luna Flooring - Carpet 1 year old Luna Flooring "My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have..." Read more Blue Haven Pools Corporate office Blue Haven Pools "Anyone have information on who is the responsible corporate officer for the name BLUE HAVEN POOLS? We are trying to find the person responsible for the bait and switch used..." Read more Luna Flooring - Terrible Customer Service Luna Flooring "I bought carpeting for three bedrooms and a hallway. I paid for extra padding and a more expensive padding at the salesman's suggestion. The day of installation left a multitude..." Read more American Home Shield - AHS Terrible Company! American Home Shield "We are very long term AHS customers with 5 houses covered. We called AHS to repair once again our A/C unit. The first contractor sent out reported there was physical..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more