Ingleside, Illinois
Not resolved
2 comments

Financing the carpet was a joke, I ended up finding my own financing after dealing with them for 3 weeks. After this whole mess, I'm told the carpet color we chose is unavailable.

So in order to get carpeting put on my floors I had to switch colors. Don't even get me started about my hardwood stairs! I still have a part of my floor that is the subfloor. They were unwilling to work out a fair deal.

One department never seemed to know what the other was doing.

The whole experience was miserable. I will continue spreading my unhappy views for as long as I can!

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Anonymous
#399042

Call the BBB, or why dont all of you people call the local news stations and reveal Luna's scams. Hopefully you weren't a Margin A customer. That means you were ripped off really bad

Anonymous
#386370

Dear Janamad,

Thank you for taking the time to let us know, I'm so sorry you experienced these frustrations. Please email me at cmonroe@luna.com with your account name, info and the details described above. I will get you to the right person as quickly as possible to see if I can help make this right for you. Thank you for your time.

Sincerely, Chris

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