I had schedule to get the carpet installed by Luna after agreeing the term and the carpet I was going to get. As soon as the installer came to install, he stated that he doesn't have the carpet we ordered, but different one he has to install it (the carpet he was going to install is cheap and thin which we rejected when we were looking for the carpet).
This is shocking and unbelievable that they would even dare to come with the wrong carpet and waste our time. When I called the service desk the lady explained that its the same carpet, but it was crushed therfore it looks thin? Even if I was drunk, I would buy that explanination. Anyway, we have canceled the order and hope to get the carpet somewhere else.
I am very disappointed in the service experience.
Product or Service Mentioned: Luna Flooring Installation.
Monetary Loss: $2000.