Naperville, Illinois
Not resolved
Customer service
1 comment

I called them to come out . Sales person called me and said he have car problems!

And he will call me later ! Never got a call . 4 days passsed . I csll corp .explained to them what happen!

She re insured me some will call me and set up another time! Still no call . Buy one room one free !

This was a promotion that was running. Today is Dec 2.

Reason of review: Poor customer service.

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It was disappointing to read about your experience, but we're glad that you brought your concerns to our attention. We regret that you've been inconvenienced by the missed appointment and the lack of follow up you've received.

We can assure you that we are committed to working with our customers until they are completely satisfied, and we would like to know more about your experience. Unfortunately, we cannot locate your account with the information posted here.

Please send your contact info to so that we can follow up with you.

Thank you,

Luna Customer Support

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