Product: Luna Flooring Carpet Installation Clear all filters (0 of 56 reviews match)
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After the installation I found so many hard lumps under my carpet. I contact Luna they sent out a crew to inspect, only to find they are hard clumps of plastic made into their padding. Well they were only aloud to fix one because when they went to move my bedroom...
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Cmonroe
Cmonroe

Dear Customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

Product
Luna Flooring Carpet Installation
#1325130
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A bunch of sharks. Salesman gave me a price. I said OK, and he did some paperwork on the phone. I never spoke with anyone on the phone. Papers came in the mail the next day, fed ex, indicating "phone". I paid a deposit of over $600, I then found out that the drywall...
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Cmonroe
Cmonroe

Dear Customer,We're sorry to hear this, and we'd like to further address your refund concerns. Please send an email to care@luna.com with your contact information, and we'll g...

1.2
Product
Luna Flooring Carpet Installation
I didn't like
  • Cancellation service
  • Took advantage of me i signed nothing
#1307711
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My carpet is not dirty. I don't have a lot of traffic in my house and everyone who enters where the carpet is has to remove their shoes. Therefore it doesn't need cleaning. I probably would have it cleaned sometime in the near future but I need that bulking fixed....
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration and we’d like to further assist you. Unfortunately, we’re unable to locate your order with the information in your post. Please em...

Product
Luna Flooring Carpet Installation
#1253505
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Luna Flooring - A total botched job.
Let's begin with the carpet. Wrong address coming late calling us early in the morning five times, still can't understand how to find my house. They also called my sister-in-law five times she has reported this to me. Very embarrassing. After showing up they were...
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Cmonroe
Cmonroe

Mrs. Bryan,We understand your frustration, and regret to hear that you remain unsatisfied with your installation. We've located your order, and we'll be following up with you ...

1.7
Product
Luna Flooring Carpet Installation
#1249641
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Several years after the installation we have a significant amount of bunching and need stretching of the carpet. Our salesman specifically told us we would receive lifetime “stretching" at no cost if it was needed. I have been trying to get this done for over sixty...
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Cmonroe
Cmonroe

Dear Customer,We regret to hear that your carpet installation is not meeting your expectations, and we'd like to know more. Please email your concerns along with your order in...

2.1
Product
Luna Flooring Carpet Installation
I didn't like
  • Follow up after the sales and warranty support
#1249094
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The sales came and we told what we needed as far as carpet since I am in a wheel chair and needed something that would hold up without matting the carpet installed don’t even come even with the hardwood floors there’s a big drop from the floor to the carpet wrong pad...
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Cmonroe
Cmonroe

Dear Customer,Your satisfaction is important to us, and we're disappointed to hear that your carpet is not meeting your expectations. We understand that we've reached out to y...

1.0
Product
Luna Flooring Carpet Installation
#1214850
Reply to reviews
I needed carpet as my house had a fire and was being repaired. I got 4 estimates with Luna being the least expensive along with the claim of the best quality in the industry. When the salesperson, Charles, initially came out he was very nice and he claimed to be...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that you were unsatisfied with the carpet that you received. We've located your order, and we'll be in touch with you shortly to furt...

1.3
Product
Luna Flooring Carpet Installation
I liked
  • Initial response
I didn't like
  • No reponse to inquiry
  • Quality
  • Too numerous to name
#1183790
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My carpet was suppose to be installed between 3-6. I called Luna repeatedly to confirm this appointment. I was told the installer would contact me when they where on there way. Of course I get no call so I call at 6:15 and am told there was no installer assigned to my...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your overall experience was not a positive one, and we'd like to further address your concerns. Please email your account and co...

1.0
Product
Luna Flooring Carpet Installation
I didn't like
  • No response
  • Fact they never showed up
#1126320
Reply to reviews
I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair. Ok I'll put the request in, shouldn't be a problem I was told. The week...
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Cmonroe
Cmonroe

Dear Customer, We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experienc...

Product
Luna Flooring Carpet Installation
#1116201
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I had Luna install new carpeting four years ago in two rooms that are rarely used.Recently, I noticed that there is a strip of carpeting about 6" wide between the two rooms that is pulling up from the floor. Called Luna, they came out and said it was fixed. Carpeting...
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Cmonroe
Cmonroe

Gail, We're disappointed to hear that you're upset with your product, and understand that we're currently working with you towards next steps. We'll continue to follow up unti...

1.4
Product
Luna Flooring Carpet Installation
#1113588
Reply to reviews