Product: Luna Flooring Carpet Installation Clear all filters (74 of 74 reviews match)
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1 comment
1.2
Details
The carpet installed in all the bedrooms are poorly installed. Needs to be re-stretched over and over again. I am frustrated and wont be considering this company ever in my life.
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Cmonroe
#1697488

Dear customer, we never want our customers to feel this way, and regret to hear that your carpet is not meeting your expectations. We'd like to further assist you, but are una...

Author
Location
Schaumburg, Illinois
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1551363 is a subjective opinion of poster.
0 comments

Luna Flooring - Lumps in carpet

We purchase carpet from Luma. We had it placed in the living room. dinning room, hall and one bedroom. Every room has a lump n the carpet. the living and dinning rooms have two. The hall and bedroom has three lumps.
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Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Loss
$8
Preferred solution
Let the company propose a solution
Review #1499493 is a subjective opinion of poster.
0 comments

Luna Flooring - Horrible experience

They installs a totally different carpet, the one that they install is the cheapest and low quality that they have, we keep calling them with no luck, no one is able to answer our calls, very upset and disappointed
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Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1470945 is a subjective opinion of poster.
1 comment
1.0
Details
We had carpet laid November 16,2018 and the installers did not complete the work so my wife and I have been calling Lunar and they have been giving us the run around mow here it is November 30,2018 and my wife got a ca on November 29,2018 from Luna flooring stating...
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Cmonroe
#1606654

Dear customer, thanks for bringing your experience to our attention. We’d like to reach out to you to discuss what happened. However, we’re unable to locate your account. Plea...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Review #1411828 is a subjective opinion of poster.
1 comment
They can not fix the problem and in my case they even damaged the carpet and made it worst. My carpet is still not fixed and I am fighting about this for few months. They just don't care. All they care is take business and money from you, do the lousy job in...
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Cmonroe
#1584919

Dear customer, we're disappointed to hear that your carpet concerns have not been addressed. We'd like to follow up with you, but are unable to locate your order with the info...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Loss
$55000
Preferred solution
Full refund
Review #1385416 is a subjective opinion of poster.
3 comments
1.0
Details
WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Anonymous
#1588530

Mine is a real nightmare and I will be posting shortly as it will be lengthy. Everything said about the salesmen is correct..take money and disappear...unless you leave messag...

Author
Service
Luna Flooring Carpet Installation
Cons
  • Poor quality
  • Lies
  • Fact they never showed up
Reason of review
Bad quality
Loss
$2300
Preferred solution
Full refund
Review #1357723 is a subjective opinion of poster.
1 comment
1.1
Details
Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs. Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.
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Cmonroe
#1562313

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

Author
Location
Baltimore, Maryland
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Review #1357713 is a subjective opinion of poster.
2 comments
1.0
Details
The scheduling started out ok, we were to have the LVP installed first, then the carpet. The first crew showed up with the incorrect floor plan, incorrect measurements, incorrect information. They couldnt do certain rooms because of leveling, which was not thoroughly...
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Anonymous
#1559472

Addition to story: I threatened to dispute credit card charges until the work was finished - within 16 hours I received and email and a call. This is so infuriating that this ...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Order processing issue
Review #1341501 is a subjective opinion of poster.
1 comment
1.0
Details
Made appointment with someone to come out to measure and pick out carpet for lv ,din,and rec rooms, I agreed with cost and carpet was to beinstalled in 4 days. On day of install received call that had to cancel because they couldn't find an installer so they rescheld...
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Cmonroe
#1541595

Dear customer, we sincerely regret to hear about your experience, and we'd like to know more. Please contact us at care@luna.com with both your concerns and account informatio...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Review #1331769 is a subjective opinion of poster.
1 comment
After the installation I found so many hard lumps under my carpet. I contact Luna they sent out a crew to inspect, only to find they are hard clumps of plastic made into their padding. Well they were only aloud to fix one because when they went to move my bedroom...
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Cmonroe
#1536337

Dear Customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Review #1325130 is a subjective opinion of poster.