Manufacturer: Luna Flooring Category: Installation Clear all filters (43 of 43 reviews match)
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This company is a train wreck.STAY AWAY. After the 1st disaster a year ago, i decided to give this company another chance since they were adamant they wanted to make it right and that things had changed within the company. NOTHING HAS CHANGED. 1st off i was scheduled...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to care@luna.com, and mention PC in the subjec...

1.7
Product
Luna Flooring Carpet Installation
I didn't like
  • This company is the same train wreck it was a year ago
#1051909
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I rescheduled with supervisor Claire who assured me she would not allow this to happen again and took another day off work just to deal with a nasty installer Ricardo who told me carpet was measured wrong and not sure if my tile underneath the old empire carpet may...
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Cmonroe
Cmonroe

Dear Customer, We sincerely regret to hear that your installation experience was not a positive one. We would like the opportunity to follow up with you and discuss your conce...

1.0
Product
Luna Flooring Carpet Installation
#1028639
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We moved into our newly constructed home in 2013 and had Luna replace the builder installed carpet on the 1st and 2nd floors. Since then we've had major multiple carpet buckling issues and had have Luna come back out 4 or 5 times (I've lost track) to re-stretch the...
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Cmonroe
Cmonroe

Dear Customer, We appreciate you bringing your concerns to our attention, and sincerely regret to hear that your product is not meeting your expectations. We would like to fol...

Product
Luna Flooring Carpet Installation
#1011756
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Luna Flooring - Terrible customer service

#1072791
The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
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Luna Flooring Carpet Installation Review

#1039591
1.8
Installers came didnt seem ibterestex in doing job. They left. Got call saying they couldnt do job because it was raining. Thats bull! Was only drizzle they had to move a few things and i think thats why they made excuses! Not happy with Luna or its service! I moved everything i could to be ready for i stall and then i get the bull *** story!
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Had new carpet less than 4 months and showed terrible wear and high traffic stains (we don't even wear shoes in my house!) Have had professionally cleaned. Have filed claim. Each time 30 min on hold when I call the company. They have a "scheme" of continually asking...
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Cmonroe
Cmonroe

Dear Customer, We've read your review, and we regret to hear about your product concerns. We would like to know more about the situation and ensure that any unresolved issues ...

2.1
Product
Luna Flooring Carpet Installation
#991243
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Had very good experience with luna.Price was very affordable they worked with me. Guys did a very good job and came on time and only took 45 min to install.I will be contacting them again.
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ETCustomerSupport
ETCustomerSupport

Dear Valued Customer,Thank you for taking the time to write such a wonderful review. We are beyond pleased to hear that you enjoyed your overall Luna experience. Enjoy the new...

5.0
Product
Luna Flooring Carpet Installation
#974001
Reply to reviews
On 10/18/2016, Luna Salesman Brandon Hawkins’s presentation of Luna’s carpet service was excellent. He quoted me a price of around $7800.00 to install carpet in 4 bedrooms which included closets, an upstairs hallway and stairs. I signed the contact, but I later changed...
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Cmonroe
Cmonroe

Dear Mr. Russell, We have read your post and sincerely regret to hear that your concerns have not yet been addressed. We will be in contact with you shortly to address your co...

Product
Luna Flooring Carpet Installation
#970124
Reply to reviews
Luna came to my home to install carpet. When the installers came to my home, they pulled up a corner of my existing carpet then I was told they could not install because my floor may have aabestos in it. Mind you I had already took my old furniture to my son, took off...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately are unable to locate your account with the informat...

1.6
Product
Luna Flooring Carpet Installation
#957116
Reply to reviews
I was having carpet installed today....never showed...then they were running late and 5 minutes later on the way over they noticed they were missing stuff to complete the job and needed to reschedule. In meantime, beds taken apart, carpet and padding was removed...by...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you were inconvenience by a missed installation appointment. We want to help but are unable to locate your account with the inf...

1.4
Product
Luna Flooring Carpet Installation
#941582
Reply to reviews
STAY AWAY FROM LUNAR...THEY DON'T HONOR THEIR WARRANTY. They tried to charge me for coming out to correct humps in my carpet during the warranty period..
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Anonymous
Anonymous

Do not contract with this company. Please review the many complaints. I formally filed a complaint with my bank to reverse the charges for all of their missteps and they offer...

Cmonroe
Cmonroe

Dear Customer, We’d like to speak with you more to better understand your concerns. However, we aren’t able to look up your account with the information provided. Please send ...

1.0
Product
Luna Flooring Carpet Installation
#934056
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26, 2016 I ordered wood flooring and carpet from Luna. When the floor installer came (Fri,Sept. 30th) I was informed I would need shore up a few stairs. This would mean, cutting into a wall to do the work. I declined and decided to carpet the stairs. After speaking...
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Anonymous
Anonymous

I'm going thu the same thing and also desktop big with Art

Cmonroe
Cmonroe

Dear Teri, We are disappointed to hear that your installation was not completed as planned. We understand that your time is valuable and regret the inconvenience. We will be i...

1.5
Product
Luna Flooring Carpet Installation
#929919
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