Product: Luna Flooring Carpet Installation Clear all filters (48 of 48 reviews match)
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I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair. Ok I'll put the request in, shouldn't be a problem I was told. The week...
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Cmonroe
Cmonroe

Dear Customer, We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experienc...

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Luna Flooring Carpet Installation
#1116201
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I had Luna install new carpeting four years ago in two rooms that are rarely used.Recently, I noticed that there is a strip of carpeting about 6" wide between the two rooms that is pulling up from the floor. Called Luna, they came out and said it was fixed. Carpeting...
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Cmonroe
Cmonroe

Gail, We're disappointed to hear that you're upset with your product, and understand that we're currently working with you towards next steps. We'll continue to follow up unti...

1.4
Product
Luna Flooring Carpet Installation
#1113588
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of carpet install. upon arrival told me it will take two days. no mention that it would take two days to coordinate my schedule. perhaps if they didn't arrive at 2pm to begin, it would have only taken 1 day. after complaining, the installer called his brother to come...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC so we may...

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Luna Flooring Carpet Installation
#1090687
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Luna Flooring - Terrible customer service

#1072791
The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
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Luna Flooring Carpet Installation Review

#1039591
1.8
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Installers came didnt seem ibterestex in doing job. They left. Got call saying they couldnt do job because it was raining. Thats bull! Was only drizzle they had to move a few things and i think thats why they made excuses! Not happy with Luna or its service! I moved everything i could to be ready for i stall and then i get the bull *** story!
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Had carpet installed and d of July! The salesperson was very pushy basically telling us he won't come back if we don't go with the carpet!! Then told us we where going with a medium grade Berber. Installation day comes carpet is very cheap thin. Installers messed up...
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Cmonroe
Cmonroe

Dear Customer,We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to comments@luna.com. Thank you.

Product
Luna Flooring Carpet Installation
#1089785
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Luna seems to be an spin off from Empire Carpet. They uses same installation crews and backend support call centers. The job was small, required two visits, and is the first of what will be an 7500 sq ft replacement for the rest of the house. Crew was suppose to show...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your concerns have not been addressed. Please email us at care@luna.com with both your concerns and account information, so that...

1.8
Product
Luna Flooring Carpet Installation
I didn't like
  • Delivery and customer service responsiveness
#1083470
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This company is a train wreck.STAY AWAY. After the 1st disaster a year ago, i decided to give this company another chance since they were adamant they wanted to make it right and that things had changed within the company. NOTHING HAS CHANGED. 1st off i was scheduled...
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Anonymous
Lisa R

basically same exact story here this weekend. Never again Luna.

Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to care@luna.com, and mention PC in the subjec...

1.7
Product
Luna Flooring Carpet Installation
I didn't like
  • This company is the same train wreck it was a year ago
#1051909
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I rescheduled with supervisor Claire who assured me she would not allow this to happen again and took another day off work just to deal with a nasty installer Ricardo who told me carpet was measured wrong and not sure if my tile underneath the old empire carpet may...
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Cmonroe
Cmonroe

Dear Customer, We sincerely regret to hear that your installation experience was not a positive one. We would like the opportunity to follow up with you and discuss your conce...

1.0
Product
Luna Flooring Carpet Installation
#1028639
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We moved into our newly constructed home in 2013 and had Luna replace the builder installed carpet on the 1st and 2nd floors. Since then we've had major multiple carpet buckling issues and had have Luna come back out 4 or 5 times (I've lost track) to re-stretch the...
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Cmonroe
Cmonroe

Dear Customer, We appreciate you bringing your concerns to our attention, and sincerely regret to hear that your product is not meeting your expectations. We would like to fol...

Product
Luna Flooring Carpet Installation
#1011756
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Had new carpet less than 4 months and showed terrible wear and high traffic stains (we don't even wear shoes in my house!) Have had professionally cleaned. Have filed claim. Each time 30 min on hold when I call the company. They have a "scheme" of continually asking...
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Cmonroe
Cmonroe

Dear Customer, We've read your review, and we regret to hear about your product concerns. We would like to know more about the situation and ensure that any unresolved issues ...

2.1
Product
Luna Flooring Carpet Installation
#991243
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Had very good experience with luna.Price was very affordable they worked with me. Guys did a very good job and came on time and only took 45 min to install.I will be contacting them again.
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ETCustomerSupport
ETCustomerSupport

Dear Valued Customer,Thank you for taking the time to write such a wonderful review. We are beyond pleased to hear that you enjoyed your overall Luna experience. Enjoy the new...

5.0
Product
Luna Flooring Carpet Installation
#974001
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