Product: Luna Flooring Carpet Installation Clear all filters (0 of 65 reviews match)
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We had carpet laid November 16,2018 and the installers did not complete the work so my wife and I have been calling Lunar and they have been giving us the run around mow here it is November 30,2018 and my wife got a ca on November 29,2018 from Luna flooring stating...
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Cmonroe
Cmonroe

Dear customer, thanks for bringing your experience to our attention. We’d like to reach out to you to discuss what happened. However, we’re unable to locate your account. Plea...

1.0
Product
Luna Flooring Carpet Installation
#1411828
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WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Anonymous
P Conley

Mine is a real nightmare and I will be posting shortly as it will be lengthy. Everything said about the salesmen is correct..take money and disappear...unless you leave messag...

Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
Product
Luna Flooring Carpet Installation
I didn't like
  • Lies
  • Bad customer service
  • Fact they never showed up
#1357723
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Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs. Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.1
Product
Luna Flooring Carpet Installation
#1357713
Reply to reviews
The scheduling started out ok, we were to have the LVP installed first, then the carpet. The first crew showed up with the incorrect floor plan, incorrect measurements, incorrect information. They couldnt do certain rooms because of leveling, which was not thoroughly...
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Anonymous
Anonymous

Addition to story: I threatened to dispute credit card charges until the work was finished - within 16 hours I received and email and a call. This is so infuriating that this ...

Cmonroe
Cmonroe

Dear customer, we've read your review and take your concerns very seriously. We'd like to follow up with you ASAP, but are unable to locate your order information. Please emai...

1.0
Product
Luna Flooring Carpet Installation
#1341501
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After the installation I found so many hard lumps under my carpet. I contact Luna they sent out a crew to inspect, only to find they are hard clumps of plastic made into their padding. Well they were only aloud to fix one because when they went to move my bedroom...
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Cmonroe
Cmonroe

Dear Customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

Product
Luna Flooring Carpet Installation
#1325130
Reply to reviews
A bunch of sharks. Salesman gave me a price. I said OK, and he did some paperwork on the phone. I never spoke with anyone on the phone. Papers came in the mail the next day, fed ex, indicating "phone". I paid a deposit of over $600, I then found out that the drywall...
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Cmonroe
Cmonroe

Dear Customer,We're sorry to hear this, and we'd like to further address your refund concerns. Please send an email to care@luna.com with your contact information, and we'll g...

1.2
Product
Luna Flooring Carpet Installation
I didn't like
  • Took advantage of me i signed nothing
  • Cancellation service
#1307711
Reply to reviews
First no call the day before to set installation time." Call the morning of and we can narrow it down. But it will be between 8 and 6" Second get a recorded call " installers will be there between 8-10". 12 pm now show. Called customer service three times, got hung up...
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Cmonroe
Cmonroe

Dear Customer,We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'll...

Product
Luna Flooring Carpet Installation
#1283014
Reply to reviews
My carpet is not dirty. I don't have a lot of traffic in my house and everyone who enters where the carpet is has to remove their shoes. Therefore it doesn't need cleaning. I probably would have it cleaned sometime in the near future but I need that bulking fixed....
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration and we’d like to further assist you. Unfortunately, we’re unable to locate your order with the information in your post. Please em...

Product
Luna Flooring Carpet Installation
#1253505
Reply to reviews
Luna Flooring - A total botched job.
Let's begin with the carpet. Wrong address coming late calling us early in the morning five times, still can't understand how to find my house. They also called my sister-in-law five times she has reported this to me. Very embarrassing. After showing up they were...
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Cmonroe
Cmonroe

Mrs. Bryan,We understand your frustration, and regret to hear that you remain unsatisfied with your installation. We've located your order, and we'll be following up with you ...

1.7
Product
Luna Flooring Carpet Installation
#1249641
Reply to reviews
Several years after the installation we have a significant amount of bunching and need stretching of the carpet. Our salesman specifically told us we would receive lifetime “stretching" at no cost if it was needed. I have been trying to get this done for over sixty...
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Cmonroe
Cmonroe

Dear Customer,We regret to hear that your carpet installation is not meeting your expectations, and we'd like to know more. Please email your concerns along with your order in...

2.1
Product
Luna Flooring Carpet Installation
I didn't like
  • Follow up after the sales and warranty support
#1249094
Reply to reviews