Product: Luna Flooring Carpet Installation Clear all filters (50 of 50 reviews match)
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I needed carpet as my house had a fire and was being repaired. I got 4 estimates with Luna being the least expensive along with the claim of the best quality in the industry. When the salesperson, Charles, initially came out he was very nice and he claimed to be...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that you were unsatisfied with the carpet that you received. We've located your order, and we'll be in touch with you shortly to furt...

1.3
Product
Luna Flooring Carpet Installation
I liked
  • Initial response
I didn't like
  • Too numerous to name
  • Quality
  • No reponse to inquiry
#1183790
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My carpet was suppose to be installed between 3-6. I called Luna repeatedly to confirm this appointment. I was told the installer would contact me when they where on there way. Of course I get no call so I call at 6:15 and am told there was no installer assigned to my...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your overall experience was not a positive one, and we'd like to further address your concerns. Please email your account and co...

1.0
Product
Luna Flooring Carpet Installation
I didn't like
  • No response
  • Fact they never showed up
#1126320
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I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair. Ok I'll put the request in, shouldn't be a problem I was told. The week...
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Cmonroe
Cmonroe

Dear Customer, We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experienc...

Product
Luna Flooring Carpet Installation
#1116201
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I had Luna install new carpeting four years ago in two rooms that are rarely used.Recently, I noticed that there is a strip of carpeting about 6" wide between the two rooms that is pulling up from the floor. Called Luna, they came out and said it was fixed. Carpeting...
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Cmonroe
Cmonroe

Gail, We're disappointed to hear that you're upset with your product, and understand that we're currently working with you towards next steps. We'll continue to follow up unti...

1.4
Product
Luna Flooring Carpet Installation
#1113588
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of carpet install. upon arrival told me it will take two days. no mention that it would take two days to coordinate my schedule. perhaps if they didn't arrive at 2pm to begin, it would have only taken 1 day. after complaining, the installer called his brother to come...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC so we may...

Product
Luna Flooring Carpet Installation
#1090687
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Had carpet installed and d of July! The salesperson was very pushy basically telling us he won't come back if we don't go with the carpet!! Then told us we where going with a medium grade Berber. Installation day comes carpet is very cheap thin. Installers messed up...
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Cmonroe
Cmonroe

Dear Customer,We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to comments@luna.com. Thank you.

Product
Luna Flooring Carpet Installation
#1089785
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Luna seems to be an spin off from Empire Carpet. They uses same installation crews and backend support call centers. The job was small, required two visits, and is the first of what will be an 7500 sq ft replacement for the rest of the house. Crew was suppose to show...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your concerns have not been addressed. Please email us at care@luna.com with both your concerns and account information, so that...

1.8
Product
Luna Flooring Carpet Installation
I didn't like
  • Delivery and customer service responsiveness
#1083470
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Luna Flooring - Terrible customer service

The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
Product
Luna Flooring Carpet Installation
#1072791
Reply to reviews
This company is a train wreck.STAY AWAY. After the 1st disaster a year ago, i decided to give this company another chance since they were adamant they wanted to make it right and that things had changed within the company. NOTHING HAS CHANGED. 1st off i was scheduled...
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Anonymous
Lisa R

basically same exact story here this weekend. Never again Luna.

Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to care@luna.com, and mention PC in the subjec...

1.7
Product
Luna Flooring Carpet Installation
I didn't like
  • This company is the same train wreck it was a year ago
#1051909
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Luna Flooring Carpet Installation Review

Installers came didnt seem ibterestex in doing job. They left. Got call saying they couldnt do job because it was raining. Thats bull! Was only drizzle they had to move a few things and i think thats why they made excuses! Not happy with Luna or its service! I moved everything i could to be ready for i stall and then i get the bull *** story!
1.8
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Product
Luna Flooring Carpet Installation
#1039591
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