Luna Flooring Carpet Installation Reviews

Luna Flooring Carpet Installation 1 of 3
1.5
(16 reviews)
Price Affordability
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I was having carpet installed today....never showed...then they were running late and 5 minutes later on the way over they noticed they were missing stuff to complete the job and needed to reschedule. In meantime, beds taken apart, carpet and padding was removed...by us! House a mess and no bed to sleep in now. Oh, and they are now closed and can't get a date until Monday. TOTAL ***! Will be co tacking better business bureau and an attorney.
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STAY AWAY FROM LUNAR...THEY DON'T HONOR THEIR WARRANTY. They tried to charge me for coming out to correct humps in my carpet during the warranty period..
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26, 2016 I ordered wood flooring and carpet from Luna. When the floor installer came (Fri,Sept. 30th) I was informed I would need shore up a few stairs. This would mean, cutting into a wall to do the work. I declined and decided to carpet the stairs. After speaking with the manager, we added the initial carpet back onto the order for installation on Mon Oct 3rd. I called the manager again on Friday afternoon to make sure all was set for the...
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1.5
#929919

Featured 100% full

HORRIBLE!!!! DO NOT USE LUNA FLOORING!
HORRIBLE!!!! DO NOT USE LUNA FLOORING!
HORRIBLE!!!! DO NOT USE LUNA FLOORING!
by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on Sundays so on Monday I called again to complain and ask when they are going to finish our bedroom and one person said the carpet was defective and another said they ran out of carpet...
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1.0
I didn't like
  • Salesman
  • Quality
  • Carpet customer service
#917924
First they showed up without enough carpet to finish the job - not once, or even twice, but THREE times. What should have taken one day, took 5 business days to finish. The dopey salesman apparently forgot to enter about half of the job. I spent hours and hours on the phone with "customer service" and they weren't helpful or supportive. I couldn't get anyone to even take my credit card to pay for the job!!! I would never use this company...
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2.1
I didn't like
  • Everything it was a nightmare from beginning to end
#904782
I had Luna installed my carpet in few rooms and had 3 problems with it. 1) Installation was so bad that I had to call so many times to fix it. After a long wait it was so called fix it but again it started bubbling and got loose and I am still waiting for their call to fix it 2) Some area, I had some dirt stains and did not come off. As per Lina's advise I had carpet shampooed by a professional cleaner but the stains did not go, so I send the...
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Luna Flooring - Carpet 1 year old
My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they will not stand behind there product. SO PLEASE STAY AWAY FROM THIS COMPANY DO NOT PURCHASE FROM THEM GO SOME WHERE ELSE. Trust me there prices are not even cheaper I should have...
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1.7
I didn't like
  • Carpet already needs to be replaced after one year
#884279
I did like one of the samples and needed carpet so I decided to move forward. I gave my credit card and was told "the installers will call me tonight with their arrival time tomorrow" so in the meantime I should start to remove items from desks, dressers, etc. I took off work, moved furniture, boxed up 4 rooms/closets to prepare for installers. Never got that call so I called Customer Service, everyone I dealt with was nice and tried to help....
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1.7
I liked
  • Next day installation
I didn't like
  • Too much to mention
  • Installation
#850945
After getting the run around for over a month I ripped out the *** carpet in the basement,and stripped all my base and re-finished it myself, and also replaced some casing, removed glue from my staircase, steamed dents out of my hardwood floors. I still have broken wood flooring in my doorway from the Spanish *** hole installer who hammer it when installing tackles. Thinking about covering it up with a thin threshold seeing that pre-finished...
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Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here. The job was too big to start at 2pm. Duh, did you all not know the time frame based on the measurements after you convinced us to sign a contract with you. Now the installers are saying how about tomorrow after I took off today. I'm completely disgusted this is no way to do business how...
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