Luna Flooring Carpet Installation Reviews

Luna Flooring Carpet Installation 1 of 3
1.5
(16 reviews)
Price Affordability
Product or Service Quality
Service Scheduling
They installed Berber carpet with a seam in a high-traffic area. Within the first year the seam came apart. They were able to stretch the carpet and reglue the seam. Naturally the seam frayed again and is pulling apart. I had started calling over 3 months ago, made appointment after appointment. Installers never showed up, nor did they call. Finally an installer shows up 2 hours late, and is parked in my driveway so that I can't pull into...
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3.5
I liked
  • Installers worked hard
I didn't like
  • Customer service gives nothing but the run-around
#814024
Yesterday Saturday, March19, 2016 was the day for my carpet to be installed. However; I waited & waited, & my carpet still hasn't been installed. I'm so pissed off right. My mom, told me that I should have went through empire because the job would have been done right. I will never recommend Luna Carpet to my family and friends, Ever.
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Waited last Saturday for sales rep no showed no one called. Same thing today. So aggravated.
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I had spent over $4000, I have a list of damage, I have Over 70 pictures of damage,The 6 hour nightmare started in the first minute of installation- the installers DROPPED there tools on my hardwood floors, dumped a box of tack-less with there cutting edges on my hardwood causing dents! threw this and some padding down my stairs, I asked how long have you been installing carpet? the lead man answered "2 Hours" no speekie English??? I looked at...
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1.0
I didn't like
  • Everything was a disaster
#812282
Worst customer service, worst products, worst people, worst warranty (if they ever honor!). The hardwood floor is made of cardboard. Its surface is chipping and the edges are all curving. The carpet was was a sham and installation was HORRIBLE and all edges are loose. We asked them multiple times to correct issues and every time they promise to send their guys they just don't show up. The company is made up of chronic liars who will just listen...
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1.0
I didn't like
  • Customer service
  • Lying about service
  • Everything was a disaster
#807609
They are horrible. I suggest that you never do business with them ever. The sales guy comes out to do an estimate, not knowing what he's doing. He's just trying to get a sale, and then to only find out when the installers get here that they can't do something that they are suppose to an expertise about. They have to call a manager to get an approval on site, and that should have been handle when the sales guy came the first time to give us an...
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Had an appointment for a carpet job That appointment was confirmed a day before they never showed up I gave them a call after waiting for them they said they said they are therwayNever came waited another minuteandgag
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Horrible horrible horrible- first my sales manager stated that they would be able to install carpet over my my tile floor-Luna came and stayed they could not do it. Considering they also gave me a 12-6 eta and said they would call 30 minutes prior- I called around 2 to be told they were 5 minutes away so second lie I was told. They come and tell me they can't perform the job over my tile- I was told someone would be calling me today about my...
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install 3 rooms of carpet the gentleman that sold me the carpet said it was a high traffic area carpet and very expensive and it looks like it's 100 years old I've had to shampoo three times and Luna said they're not going to honor the warranty because I didn't take care of it proper my name is Edwards finley I live at 1 browning lane stop
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We ordered carpet for 4 rooms in Oct but asked to have it installed Dec 5th due to work schedules. When we called they didn't have our order but charged our credit card. Our salesman, who was great had our information after many disconnects and frustrated calls. So he had to come back out to verify carpet and measurements. Reordered the carpet received a discount and a guarantee from the national director of inside sales that it would be...
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