Product: Luna Flooring Carpet Installation Clear all filters (48 of 48 reviews match)
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On 10/18/2016, Luna Salesman Brandon Hawkins’s presentation of Luna’s carpet service was excellent. He quoted me a price of around $7800.00 to install carpet in 4 bedrooms which included closets, an upstairs hallway and stairs. I signed the contact, but I later changed...
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Cmonroe
Cmonroe

Dear Mr. Russell, We have read your post and sincerely regret to hear that your concerns have not yet been addressed. We will be in contact with you shortly to address your co...

Product
Luna Flooring Carpet Installation
#970124
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Luna came to my home to install carpet. When the installers came to my home, they pulled up a corner of my existing carpet then I was told they could not install because my floor may have aabestos in it. Mind you I had already took my old furniture to my son, took off...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately are unable to locate your account with the informat...

1.6
Product
Luna Flooring Carpet Installation
#957116
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I was having carpet installed today....never showed...then they were running late and 5 minutes later on the way over they noticed they were missing stuff to complete the job and needed to reschedule. In meantime, beds taken apart, carpet and padding was removed...by...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you were inconvenience by a missed installation appointment. We want to help but are unable to locate your account with the inf...

1.4
Product
Luna Flooring Carpet Installation
#941582
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STAY AWAY FROM LUNAR...THEY DON'T HONOR THEIR WARRANTY. They tried to charge me for coming out to correct humps in my carpet during the warranty period..
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Anonymous
Anonymous

Do not contract with this company. Please review the many complaints. I formally filed a complaint with my bank to reverse the charges for all of their missteps and they offer...

Cmonroe
Cmonroe

Dear Customer, We’d like to speak with you more to better understand your concerns. However, we aren’t able to look up your account with the information provided. Please send ...

1.0
Product
Luna Flooring Carpet Installation
#934056
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26, 2016 I ordered wood flooring and carpet from Luna. When the floor installer came (Fri,Sept. 30th) I was informed I would need shore up a few stairs. This would mean, cutting into a wall to do the work. I declined and decided to carpet the stairs. After speaking...
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Anonymous
Anonymous

I'm going thu the same thing and also desktop big with Art

Cmonroe
Cmonroe

Dear Teri, We are disappointed to hear that your installation was not completed as planned. We understand that your time is valuable and regret the inconvenience. We will be i...

1.5
Product
Luna Flooring Carpet Installation
#929919
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HORRIBLE!!!! DO NOT USE LUNA FLOORING!
HORRIBLE!!!! DO NOT USE LUNA FLOORING!
HORRIBLE!!!! DO NOT USE LUNA FLOORING!
by 5pm they were still not done installing (just) our bedroom carpet. We left the house to get dinner and when we came back 300ft of our bedroom was untouched. They did most of the room but the last 300 ft. when I called they were closed and they don't install on...
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Cmonroe
Cmonroe

Dear Melissa, We regret to hear that your installation was delayed due to a product shortage. We never want our customers to feel this way and we assure you that we want to he...

1.0
Product
Luna Flooring Carpet Installation
I didn't like
  • Installation
  • Salesman
  • Quality
#917924
Reply to reviews
First they showed up without enough carpet to finish the job - not once, or even twice, but THREE times. What should have taken one day, took 5 business days to finish. The dopey salesman apparently forgot to enter about half of the job. I spent hours and hours on...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you feel this way. We want to help but are unable to locate your account with the information given. Please contact us at care@...

2.1
Product
Luna Flooring Carpet Installation
#904782
Reply to reviews
I had Luna installed my carpet in few rooms and had 3 problems with it. 1) Installation was so bad that I had to call so many times to fix it. After a long wait it was so called fix it but again it started bubbling and got loose and I am still waiting for their call...
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Cmonroe
Cmonroe

Dear Saresh, We regret to hear that your experience has not been a positive one. We assure you that your concerns are important to us and we want to make things better. We wil...

1.0
Product
Luna Flooring Carpet Installation
#901642
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Luna Flooring - Carpet 1 year old
My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they...
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Cmonroe
Cmonroe

Dear Customer, Thank you for bringing your concerns to our attention. We regret that your product is not meeting your expectations. We assure you that your concerns are import...

1.7
Luna Flooring Atkinson, New Hampshire
Product
Luna Flooring Carpet Installation
I didn't like
  • Carpet already needs to be replaced after one year
#884279
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We had a salesman from Luna come to provide a quote on carpet we had selected. He showed us two samples of leftover carpet from other jobs that they had available at a discounted price. One sample was a cheap grade of carpet and the other samples was the same type of...
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ETCustomerSupport
Luna Customer Care

Hello Ken,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but...

Anonymous
Ken

Follow up. The salesman called us back. He was very clear that it was our fault. We told him that we wanted the same padding and carpet as was being removed. They installe...

2.2
Luna Flooring Perry Hall, Maryland
Product
Luna Flooring Carpet Installation
I liked
  • Salesman was very friendly
  • Installation was performed well
I didn't like
  • Delivered a different product than they sold
  • Product was very cheaply installed
#863241
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