Luna Flooring Carpet Installation Reviews

Luna Flooring Carpet Installation 1 of 3
1.5
(16 reviews)
Price Affordability
Product or Service Quality
Service Scheduling
Worst company I've ever dealt with. They have ruined my Thanksgiving as well as not caring about their customers at all. They just tell you what you want to hear at the time. 1st experience they showed up on Install date with the wrong carpet. Two weeks later they arrived to do the install. 2nd experience they failed to order the material for the install. Gave some lame excuse for an unnecessary glitch in their system. Two weeks late and...
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The carpet that was delivered, the color was wrong and the proper padding was not installed. I've spoke to several representatives in reference to this situation. I've been advised that when the carpet arrives we will receive the carpet. It has been over 11 days and no scheduled appointment is available. When the day of installation the initial installer came out they were advised that the carpet did not match the sample. They assured me that...
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I didn't like
  • Bait and switch
  • Product or customer service
#738511
Where do I begin......They are lucky you have to select one star, otherwise it would be blank. The entire process has been an absolute nightmare. The Salesman Rick came out to our house saying we would be so impressed with Luna. He gives us the first price and says I could not even get my house done for this price. Obviously this is the first biggest red flag ever. He shows us that it should cost us over 15,000 dollars to have a less than 1000...
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1.0
I didn't like
  • Sales team
  • Management
  • Installation not done on either original day
#734297
Luna has proven to be a company I would never recommend or use again. The experience I have had has been most upsetting. I have documented most everything. On June 13th, David a sales associate came to the house. I trusted him in that I was getting a decent deal. This quickly became a disaster. On the 24th, carpet was installed upstairs. The men of that crew, broke a cable wire that cost me $99 dollars to repair. They also moved furniture...
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I bought my dream home and had Luna put carpet in the entire house. Two weeks after having the carpet installed it started to wear so badly that the carpet looked 5 years old. I contacted Luna and they had someone come look at it. The Luna employee looked me right on the eye and told me that my carpet would not last me a year. He said there was noticeable damage to the padding along with the carpet looking old and worn. He took pictures and a...
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Bad bad company. I ordered my carpet in April they came out 5 times and by labor day i still did not have my carpet. They could not tell me the first time they came if it was the carpet i ordered, the next time they told me it was ruined so they had to reorder. The next 3 times they told me they did not measure the area right. How can you measure wrong 3 times. And now its September 25th and i have not gotten my money back and yes they said...
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Luna carpet. The biggest liars out there. Tell you one thing and install another. Even there installers say there carpet and flooring are junk. Tried to get them to help no luck. Just the run around. And there you will lovebuour floors and if you don't we will make it right. But wait there is more. You have to pay for the labor and for any change in carpet. Oh and my son sliced his foot open on there so called plush carpet. Its supposed to be...
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Horrible installation. ..nails coming through the carpet, tack strips exposed carpet coming up....called customer serviceNo satisfaction as they are just a call center. Made an appointment to have carpet fixed and they were a no call.no show. 4 calls into a manager and 3 days feetlater im still waiting for a return call and.people are cutting there feet on the nails. Inexcusable. ..
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I used Luna to install carpet in a bedroom. The sales pitch was high pressure - not my favorite, but it was expected. They scheduling was a mess - they give you an installation day, but no time until the morning of installation - this is not explained. Plus it is super inconvenient. The rug and the installation was fine. Five guys came moved everything had the old carpet out and new carpet in with 60 minutes. Unfortunately they did not leave...
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Luna Flooring - Terrible Customer Service
Luna Flooring - Terrible Customer Service
Luna Flooring - Terrible Customer Service
I bought carpeting for three bedrooms and a hallway. I paid for extra padding and a more expensive padding at the salesman's suggestion. The day of installation left a multitude of problems: A broken desk, scratched closet doors, staples throughout the house, carpet pieces in each room of the house the installers went (to include the outside), multiple doors either not hung or hung improperly, and the installers refusal to cover their outside...
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1.6
I liked
  • Sales pitch
I didn't like
  • Price
  • Customer service
#694251