Product: Luna Flooring Carpet Installation Clear all filters (50 of 50 reviews match)
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First they showed up without enough carpet to finish the job - not once, or even twice, but THREE times. What should have taken one day, took 5 business days to finish. The dopey salesman apparently forgot to enter about half of the job. I spent hours and hours on...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you feel this way. We want to help but are unable to locate your account with the information given. Please contact us at care@...

2.1
Product
Luna Flooring Carpet Installation
#904782
Reply to reviews
I had Luna installed my carpet in few rooms and had 3 problems with it. 1) Installation was so bad that I had to call so many times to fix it. After a long wait it was so called fix it but again it started bubbling and got loose and I am still waiting for their call...
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Cmonroe
Cmonroe

Dear Saresh, We regret to hear that your experience has not been a positive one. We assure you that your concerns are important to us and we want to make things better. We wil...

1.0
Product
Luna Flooring Carpet Installation
#901642
Reply to reviews
Luna Flooring - Carpet 1 year old
My carpet was installed on time how ever my carpet is not holding up to the carpet that I had replaced ( which was 16 years old) I should have kept my old carpet I have everywhere matted carpet it looks terrible I have shampooed it and taken pictures for Luna bt they...
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Cmonroe
Cmonroe

Dear Customer, Thank you for bringing your concerns to our attention. We regret that your product is not meeting your expectations. We assure you that your concerns are import...

1.7
Atkinson, New Hampshire
Product
Luna Flooring Carpet Installation
I didn't like
  • Carpet already needs to be replaced after one year
#884279
Reply to reviews
We had a salesman from Luna come to provide a quote on carpet we had selected. He showed us two samples of leftover carpet from other jobs that they had available at a discounted price. One sample was a cheap grade of carpet and the other samples was the same type of...
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Anonymous
Debra Ottw

My tile is defective and they want to charge me to come back to replace it. Very unhappy and will never use this company again

ETCustomerSupport
Luna Customer Care

Hello Ken,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but...

2.2
Perry Hall, Maryland
Product
Luna Flooring Carpet Installation
I liked
  • Installation was performed well
  • Salesman was very friendly
I didn't like
  • Product was very cheaply installed
  • Delivered a different product than they sold
#863241
Reply to reviews
I did like one of the samples and needed carpet so I decided to move forward. I gave my credit card and was told "the installers will call me tonight with their arrival time tomorrow" so in the meantime I should start to remove items from desks, dressers, etc. I took...
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ETCustomerSupport
Anonymous

Hello Natay, We regret that your products have not been meeting your expectations. We would like to know more about your concerns, and we will be reaching out to you shortly t...

1.7
Product
Luna Flooring Carpet Installation
I liked
  • Next day installation
I didn't like
  • Installation
  • Too much to mention
#850945
Reply to reviews
After getting the run around for over a month I ripped out the *** carpet in the basement,and stripped all my base and re-finished it myself, and also replaced some casing, removed glue from my staircase, steamed dents out of my hardwood floors. I still have broken...
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ETCustomerSupport
Anonymous

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

Product
Luna Flooring Carpet Installation
#847042
Reply to reviews
Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here.The job was too big to start at 2pm. Duh, did you all not know the time frame based on the measurements after you...
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Cmonroe
Cmonroe

Thank you for bringing your concerns to our attention. We understand that we have spoken with you regarding the situation and rescheduled the installation. We will be followin...

1.6
Product
Luna Flooring Carpet Installation
#817098
Reply to reviews
They installed Berber carpet with a seam in a high-traffic area.Within the first year the seam came apart. They were able to stretch the carpet and reglue the seam. Naturally the seam frayed again and is pulling apart. I had started calling over 3 months ago, made...
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Cmonroe
Cmonroe

We've read your review, and it's disappointing that your concerns have not yet been addressed. We would like to know more about the situation and help make things right for yo...

3.5
Product
Luna Flooring Carpet Installation
I liked
  • Installers worked hard
#814024
Reply to reviews
Yesterday Saturday, March19, 2016 was the day for my carpet to be installed.However; I waited & waited, & my carpet still hasn't been installed. I'm so pissed off right. My mom, told me that I should have went through empire because the job would have been done right.I...
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Anonymous
Anonymous

Luna and Empire are the same *** company under one roof.

Anonymous
Anonymous

empire and luna are the same company.

1.0
Product
Luna Flooring Carpet Installation
#813487
Reply to reviews
Waited last Saturday for sales rep no showed no one called. Same thing today. So aggravated.
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Cmonroe
Cmonroe

We know that your time is valuable, and we regret that you were inconvenienced by the missed sales appointments. We understand your frustration, and we would like to follow up...

1.0
Product
Luna Flooring Carpet Installation
#813030
Reply to reviews