Product: Luna Flooring Carpet Installation Clear all filters (48 of 48 reviews match)
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I did like one of the samples and needed carpet so I decided to move forward. I gave my credit card and was told "the installers will call me tonight with their arrival time tomorrow" so in the meantime I should start to remove items from desks, dressers, etc. I took...
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ETCustomerSupport
Anonymous

Hello Natay, We regret that your products have not been meeting your expectations. We would like to know more about your concerns, and we will be reaching out to you shortly t...

1.7
Product
Luna Flooring Carpet Installation
I liked
  • Next day installation
I didn't like
  • Too much to mention
  • Installation
#850945
Reply to reviews
After getting the run around for over a month I ripped out the *** carpet in the basement,and stripped all my base and re-finished it myself, and also replaced some casing, removed glue from my staircase, steamed dents out of my hardwood floors. I still have broken...
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ETCustomerSupport
Anonymous

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

Product
Luna Flooring Carpet Installation
#847042
Reply to reviews
Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here.The job was too big to start at 2pm. Duh, did you all not know the time frame based on the measurements after you...
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Cmonroe
Cmonroe

Thank you for bringing your concerns to our attention. We understand that we have spoken with you regarding the situation and rescheduled the installation. We will be followin...

1.6
Product
Luna Flooring Carpet Installation
#817098
Reply to reviews
They installed Berber carpet with a seam in a high-traffic area.Within the first year the seam came apart. They were able to stretch the carpet and reglue the seam. Naturally the seam frayed again and is pulling apart. I had started calling over 3 months ago, made...
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Cmonroe
Cmonroe

We've read your review, and it's disappointing that your concerns have not yet been addressed. We would like to know more about the situation and help make things right for yo...

3.5
Product
Luna Flooring Carpet Installation
I liked
  • Installers worked hard
#814024
Reply to reviews
Yesterday Saturday, March19, 2016 was the day for my carpet to be installed.However; I waited & waited, & my carpet still hasn't been installed. I'm so pissed off right. My mom, told me that I should have went through empire because the job would have been done right.I...
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Anonymous
Anonymous

Luna and Empire are the same *** company under one roof.

Anonymous
Anonymous

empire and luna are the same company.

1.0
Product
Luna Flooring Carpet Installation
#813487
Reply to reviews
Waited last Saturday for sales rep no showed no one called. Same thing today. So aggravated.
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Cmonroe
Cmonroe

We know that your time is valuable, and we regret that you were inconvenienced by the missed sales appointments. We understand your frustration, and we would like to follow up...

1.0
Product
Luna Flooring Carpet Installation
#813030
Reply to reviews
I had spent over $4000, I have a list of damage, I have Over 70 pictures of damage,The 6 hour nightmare started in the first minute of installation- the installers DROPPED there tools on my hardwood floors, dumped a box of tack-less with there cutting edges on my...
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Anonymous
Anonymous

You guys need to take Luna to court!!!!

Cmonroe
Cmonroe

We regret the issues that occurred during your installation, and we understand that we've been in contact with you about your experience. We will continue to follow up with yo...

1.0
Product
Luna Flooring Carpet Installation
#812282
Reply to reviews
Worst customer service, worst products, worst people, worst warranty (if they ever honor!). The hardwood floor is made of cardboard.Its surface is chipping and the edges are all curving. The carpet was was a sham and installation was HORRIBLE and all edges are loose....
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Cmonroe
Cmonroe

We've read your review, and we regret that you did not enjoy your experience with us. We would like to know more about what happened so that we can help make things right for ...

1.0
Product
Luna Flooring Carpet Installation
I didn't like
  • Customer service
  • Lying about service
#807609
Reply to reviews
They are horrible.I suggest that you never do business with them ever. The sales guy comes out to do an estimate, not knowing what he's doing. He's just trying to get a sale, and then to only find out when the installers get here that they can't do something that they...
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Cmonroe
Cmonroe

We've read your review, and we would like to help make things right for you. We can assure you that we never want our customers to be disappointed in our service. We have not ...

1.0
Product
Luna Flooring Carpet Installation
#800831
Reply to reviews
Had an appointment for a carpet job That appointment was confirmed a day before they never showed up I gave them a call after waiting for them they said they said they are therwayNever came waited another minuteandgag
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Cmonroe
Cmonroe

We regret that your installation was not completed as scheduled, as we never want our customers to be inconvenienced. We would like to know more about what happened and help m...

Luna Flooring Norridge, Illinois
Product
Luna Flooring Carpet Installation
#797651
Reply to reviews