Product: Luna Flooring Carpet Installation Clear all filters (74 of 74 reviews match)
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1 comment
1.0
Details
My carpet was suppose to be installed between 3-6. I called Luna repeatedly to confirm this appointment. I was told the installer would contact me when they where on there way. Of course I get no call so I call at 6:15 and am told there was no installer assigned to my...
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Cmonroe
#1388332

Dear Customer, We're disappointed to hear that your overall experience was not a positive one, and we'd like to further address your concerns. Please email your account and co...

Author
Service
Luna Flooring Carpet Installation
Cons
  • Fact they never showed up
  • No response
Reason of review
Poor customer service
Review #1126320 is a subjective opinion of poster.
1 comment
The first time I used this company 20 years ago, things were fine. Then 2 years ago, I got carpeting for a bedroom. Things were ok until I paid for it at the end of the installation. It appeared everything went through fine on my card. I went on with my life. 8 months...
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Cmonroe
#1388330

Dear Customer, We regret to hear that this was your experience, and would like to address your concerns ASAP. Please email your account information to care@luna.com, and menti...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1126238 is a subjective opinion of poster.
0 comments

Luna Flooring - Don't waste your money

1.0
Details
Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they don't have a storefront because somebody would have blown it up by now.
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Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1125862 is a subjective opinion of poster.
1 comment
1.0
Details
Purchased carpet in March 2017; installation scheduled for June; they never showed no phone call NOTHING. We called took ours on the phone - rescheduled for July 11 - again they never showed; reschedule for July 18th - no show. Called all week and confirmed...
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Cmonroe
#1384224

Dear Pamela, We thank you for bringing this matter to our attention, and sincerely apologize for the delay in your installation. We understand that your time is valuable, and ...

Author
Service
Luna Flooring Carpet Installation
Pros
  • Salesman was very friendly
Cons
  • After same issue 4 times
  • Delivery and customer service responsiveness
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered
Review #1120963 is a subjective opinion of poster.
1 comment
2.2
Details
I had carpet installed in my entire house 5 months i upgraded to the top line carpet because i have children and was told that nothing would stain the carpet but bleach thats a lie. Biggest problem is the warranty that i purchased my carpets are coming apart at the...
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Cmonroe
#1383738

Dear Customer, We've read your post and are disappointed to hear that you have been inconvenienced in more than one occasion. We'd like to investigate this matter further and ...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1119776 is a subjective opinion of poster.
1 comment
I placed an order to have Luna come and carpet 3 rooms downstairs, the staircase, and hallway at top of stairs. I told them I needed morning installation due to an elderly parent in a wheelchair. Ok I'll put the request in, shouldn't be a problem I was told. The week...
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Cmonroe
#1380652

Dear Customer, We've read your review and regret to hear that you were inconvenienced by a delay in your installation. We understand that this has been a frustrating experienc...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Poor customer service
Review #1116201 is a subjective opinion of poster.
1 comment
1.4
Details
I had Luna install new carpeting four years ago in two rooms that are rarely used.Recently, I noticed that there is a strip of carpeting about 6" wide between the two rooms that is pulling up from the floor. Called Luna, they came out and said it was fixed. Carpeting...
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Cmonroe
#1378230

Gail, We're disappointed to hear that you're upset with your product, and understand that we're currently working with you towards next steps. We'll continue to follow up unti...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
Review #1113588 is a subjective opinion of poster.
1 comment
of carpet install. upon arrival told me it will take two days. no mention that it would take two days to coordinate my schedule. perhaps if they didn't arrive at 2pm to begin, it would have only taken 1 day. after complaining, the installer called his brother to come...
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Cmonroe
#1362768

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC so we may...

Author
Service
Luna Flooring Carpet Installation
Reason of review
Bad quality
Review #1090687 is a subjective opinion of poster.
1 comment
Had carpet installed and d of July! The salesperson was very pushy basically telling us he won't come back if we don't go with the carpet!! Then told us we where going with a medium grade Berber. Installation day comes carpet is very cheap thin. Installers messed up...
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Cmonroe
#1362767

Dear Customer,We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to comments@luna.com. Thank you.

Author
Service
Luna Flooring Carpet Installation
Reason of review
Problems with payment
Review #1089785 is a subjective opinion of poster.
1 comment
2.0
Details
Luna seems to be an spin off from Empire Carpet. They uses same installation crews and backend support call centers. The job was small, required two visits, and is the first of what will be an 7500 sq ft replacement for the rest of the house. Crew was suppose to show...
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Cmonroe
#1358215

Dear Customer, We're disappointed to hear that your concerns have not been addressed. Please email us at care@luna.com with both your concerns and account information, so that...

Author
Service
Luna Flooring Carpet Installation
Cons
  • Delivery and customer service responsiveness
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Review #1083470 is a subjective opinion of poster.