Chicago, Illinois
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
1 comment

They are horrible. I suggest that you never do business with them ever.

The sales guy comes out to do an estimate, not knowing what he's doing. He's just trying to get a sale, and then to only find out when the installers get here that they can't do something that they are suppose to an expertise about. They have to call a manager to get an approval on site, and that should have been handle when the sales guy came the first time to give us an estimate. Now we have move things around thinking that they are really good at what they do, and only to find out that they horrible at what they do.

Now it's carpet that's already laid out, and they just had to take up the old, and lay out the new, but that didn't happen. It was just a waste of time. Their lost, and a horrible compliment, and then when you call about the issue a manger was suppose to call back, and they never did. I called them to cancel.

This is just bad service all around the board. They should have handle that in the beginning before installers came out. We was paying them to get the job done, and i'm very disappointed.

I would never refer any one to them at all. Horrible customer service, it's not what you think.

Product or Service Mentioned: Luna Flooring Carpet Installation.

Reason of review: Poor customer service.

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Cmonroe
#1120984

We've read your review, and we would like to help make things right for you. We can assure you that we never want our customers to be disappointed in our service.

We have not been able to locate your account with the information posted here, but if you email your contact information to care@luna.com, we will follow up with you as soon as possible.

Thank you. Luna Customer Support

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