Chicago, Illinois
Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
4 comments

Yesterday Saturday, March19, 2016 was the day for my carpet to be installed. However; I waited & waited, & my carpet still hasn't been installed.

I'm so pissed off right.

My mom, told me that I should have went through empire because the job would have been done right. I will never recommend Luna Carpet to my family and friends, Ever.

Product or Service Mentioned: Luna Flooring Carpet Installation.

Reason of review: Poor customer service.

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Anonymous
Fishers, Indiana, United States #1187995

Luna and Empire are the same *** company under one roof.

Anonymous
#1150777

empire and luna are the same company.

Anonymous
#1131660

Luna and Empire are the same company.

Cmonroe
#1131369

We regret that your installation was not completed as scheduled. We can assure you that this is not the service we expect for our customers, and we would like to help make things right.

Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to care@luna.com so that we can reach out to you.

Thank you. Luna Customer Support

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