I bought my dream home and had Luna put carpet in the entire house. Two weeks after having the carpet installed it started to wear so badly that the carpet looked 5 years old.
I contacted Luna and they had someone come look at it. The Luna employee looked me right on the eye and told me that my carpet would not last me a year. He said there was noticeable damage to the padding along with the carpet looking old and worn. He took pictures and a lot of notes back to Luna.
I then got a call from Luna saying the manufacturer was sending another person to examine the carpet. That person put on his report that there was no problem with the carpet so now Luna is refusing to help me in any way. I'm deviated. I paid for the best padding and top of the line carpet.
Every time i look at this carpet i feel like crying because i feel like i was robbed. I have been reading about Luna's love your flooring.
It says if you don't love your floors then it will be replaced with no questions asked, why does this not apply to me?? I'm devistated and seriously a pissed off consumer.
Product or Service Mentioned: Luna Flooring Carpet Installation.
Reason of review: Bad quality.