Upper Marlboro, Maryland
Not resolved
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here. The job was too big to start at 2pm.

Duh, did you all not know the time frame based on the measurements after you convinced us to sign a contract with you. Now the installers are saying how about tomorrow after I took off today. I'm completely disgusted this is no way to do business how unprofessional really I lost a whole day from work for what?

Can you say rip off this would have never happened with reputable company. I will never ever use this company

Product or Service Mentioned: Luna Flooring Carpet Installation.

Reason of review: Poor customer service.

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Cmonroe
#1135386

Thank you for bringing your concerns to our attention. We understand that we have spoken with you regarding the situation and rescheduled the installation.

We will be following up with you to confirm that everything gets completed to your satisfaction.

Thank you. Luna Customer Support

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