Elgin, Illinois
2 comments

Am not pleased. Was given the hard sell i.e.

price only good for that day and I was on a very tight schedule. Carpet is just three years old and you can see a definite wear pattern and the fibers are worn. it looks like the carpet is near 8 years old in the traffic pattern instead of just three years old. Judging from other reviews I'll have no recourse since Luna appears to be very unresponsive and doesn't stand behind their product.

I will not buy from them again. Lesson learned.

Reason of review: Bad quality.

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Cmonroe
#933222

Thank you for bringing your concerns to our attention. It’s disappointing that you’ve been experiencing issues with your product, and we would like to know more about the situation.

Unfortunately, we cannot locate your account with the information posted here. Please email your contact information to care@luna.com, and we will follow up with you as soon as possible.

Thank you. Luna Customer Support

Cmonroe
#933221

Thank you for bringing your concerns to our attention. It’s disappointing that you’ve been experiencing issues with your product, and we would like to know more about the situation.

Unfortunately, we cannot locate your account with the information posted here.

Please email your contact information to care@luna.com, and we will follow up with you as soon as possible.

Thank you,

Luna Customer Support

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