Park Forest, Illinois
Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Warranty
1 comment

I can't believe it. I paid for my carprt in advance so that when it arrives no payment would be required.

The installation people called to confirm the date & indicated I have a C.O.D. Unbelievable and I allegedly spoke with 4 different managers who can't seem to resolve the issue. The carpet is suppose to be delivered this Saturday. I don't know if they will resolve ii before Saturday.

If not I want a full refund & would not refer Luna to anyone. For the record Luna & Empire are the same company.

Product or Service Mentioned: Luna Flooring Customer Care.

Reason of review: Poor customer service.

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ETCustomerSupport
#1148625

Hello,

Thank you for bringing your story to our attention. We regret that this was your experience, and would like to know more about the situation.

We cannot locate your account with the information posted.

Please send your contact info to care@luna.com so that we can follow up with you.

-Luna Customer Support

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