Park Forest, Illinois
Not resolved
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
1 comment

I can't believe it. I paid for my carprt in advance so that when it arrives no payment would be required.

The installation people called to confirm the date & indicated I have a C.O.D. Unbelievable and I allegedly spoke with 4 different managers who can't seem to resolve the issue. The carpet is suppose to be delivered this Saturday. I don't know if they will resolve ii before Saturday.

If not I want a full refund & would not refer Luna to anyone. For the record Luna & Empire are the same company.

Product or Service Mentioned: Luna Flooring Customer Care.

Reason of review: Poor customer service.

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