Luna Flooring Flooring Installation Reviews

1.1
(8 reviews)
Product or Service Quality
Advertised vs Delivered
Service Scheduling
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Received decent quote for small room but product delivered day late after took time from work-also product seemed cheap-VERY thin veneer to engineered wood flooring. Another day off work,installer arrived & stated need 100% up front payment. NOPE! Manager okayed 1/3 up front/2/3 on completion--waited & 90 minutes later, no deal, needed 100%. Sent them packing! Room emptied/house a mess, missed work. Total disaster! Cancelled credit...
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1.0
I didn't like
  • Horrible customer service product misrepresentation
#920609
Agreed to flooring service at cost of $8,568.00. Cancelled day after because a local contractor offered a better option. Kevin Konfirst offered new deal at $7,800. Install occurred on August 12th. During installation, installer notifies that they do not have material to install stairs in accordance with the signed contract. Contacted Luna on same day to find solution. No solution provided. One week later, a lesser product was then offered at...
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1.6
I liked
  • Installers worked quickly and cleanly
I didn't like
  • Everything else
#914965
The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl plank flooring. I have concrete floors and half of the area was carpeted and the other half had ceramic tile. The installers used some kind of equipment to take up the ceramic...
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1.0
I didn't like
  • Follow up
  • Most everything
#909325
Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have them come out and fix it. They sent us a new box of boards a week later installers came a week after the wood it and proceeded to cut out all the cracked pieces (at this point there...
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1.0
I liked
  • Installers worked hard
I didn't like
  • Given the runaround
  • Too much to mention
#898096
They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the floor at no cost to me. But never offered any discount for the breach of contract and inconvenience all of this caused me. I then waited for 3.5 hours, called them 3 times and the...
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1.3
I liked
  • Speed
  • Next day service
I didn't like
  • Lack of customer service and refund run around
  • Scheduling problems
  • Most everything
#896778
We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were doing and it took them 2 days and 2 crews to install it incorrectly. We have lumps, bumps and waves all the house which we brought to their attention while they were installing it....
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1.0
I didn't like
  • Lack of customer service and refund run around
  • Too much to mention
  • Product or customer service
#857295
Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible.The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my phone calls or emails. They were quick to take my payment in full - installers called and said they were not coming, then they showed up late, left after 4 short hours. Floor started...
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1.0
I didn't like
  • No response
  • Installation
  • Customer service
#845195
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone would call in 24hrs. Never happened! I've called three times in the last five days & still they lie & say someone will get in touch in 1 business day. I guess my next call is to the...
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1.4
I didn't like
  • Given the run around
  • Pricing
  • Dishonesty
#844088
Anyone seeking carpet or flooring, do yourself a favor stay away from this terrible, unorganized, uncompassionate , mess of a company. Find a local installer or organization that will consider the service they provide to be professional and want to be helpful in times where needed. Not a company that admits wrong doing and wants a "hush" letter signed for a refund. I'm happy to return and post the letter on their Luna "letterhead" we received...
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Sales guy comes offers GREAT deal if we buy now, like suckers we do.Installers come and they say they cannot install floor with current product. They spend hours trying to contact the office to get new prices. They leave without scheduling anything and take product with them. Same day "sales director" tells us that the product was fine, but it'll be $200 more. We accept and reschedule. Installers come again, say they can't install with current...
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I didn't like
  • Everything was a disaster
  • Price vs quality
  • Dishonesty
#824201

Luna Flooring Flooring Installation Review

#830657
This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO
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