Product: Luna Flooring Flooring Installation Clear all filters (0 of 27 reviews match)
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Initial flooring installed November 2013 with limited lifetime warranty. By Spring of the following year saw separations in flooring (3). Called customer service and failed to find my order. (Three rooms $7,000) I was told "because Schaumburg location was on a...
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Product
Luna Flooring Flooring Installation
#1237275
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We Recently had hardwood floors install. We have a repairman to our house 2 times because of 25 pops in the floor. Their solution is to drill holes in my new floors and insert glue into the hole s which has not been effective and to cover the drilled holes with wood...
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Anonymous
Jason

Did they resolve your issue to your satisfaction?

Cmonroe
Cmonroe

Dear Customer,We want to follow up with you and rectify this situation ASAP. Please email your phone number and street address to care@luna.com, so we can further assist you. ...

1.8
Product
Luna Flooring Flooring Installation
#1228632
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We have been cancelled twice and stood up once.We were having carpeting installed in 2 rooms. They only came with carpeting for one room. We have called numerous times trying to get Luna to finish the job. Customer Service is non-existing. We have adjusted our...
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Cmonroe
Cmonroe

Dear Customer, Your concerns are of great importance to us, and we'd like to follow up with you to make things right. Unfortunately, we're unable to locate your order with the...

Product
Luna Flooring Flooring Installation
#1131547
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Luna Flooring - Almost two months and still fighting to complete job.
Luna Flooring - Almost two months and still fighting to complete job.
We ordered Luna laminate flooring and carpeting in June, salesman Landis told us when the old carpeting was removed we'd get any cracks in the cement filled and the old trim would be removed and new 3 inch border would be put up. We scheduled the installation to be...
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Cmonroe
Cmonroe

Dear Irene, We've read your post and sincerely regret to hear that this was your experience. We understand that your time is valuable, and assure you that we dislike delays as...

Product
Luna Flooring Flooring Installation
I didn't like
  • Customer service
#1130896
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Just wanted to let Tyrone (our sells rep) and Luna that our floor install of LVP today went very well and we're very pleased.After having to reschedule several times for family medical issues, Luna was extremely flexible, and there was all good communication. The crew...
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Cmonroe
Cmonroe

Lou, We're thrilled to hear that your experience surpassed your expectations. We hope to work with you again soon. Thank you!

4.9
Product
Luna Flooring Flooring Installation
#1123552
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My husband and I decided on the type of flooring we wanted and asked for two different tiles to come in to decide on color. Rick said the samples would arrive Mon or Tues. By Wed, 10/18, they were not here, so I called Rick. He said they were ordered and on the way....
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Anonymous
Suzanne Rosbach

I read your honest review of Luna. I won't be calling them. You may have saved me wasting time & money.

Cmonroe
Cmonroe

Dear Ann, We never want our customers to be inconvenienced, and apologize for your experience. We take matters such as this one very seriously, and we'll be in contact with yo...

Product
Luna Flooring Flooring Installation
#1123521
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On August 14, 2017, I was scheduled to meet with a Luna Sales Representative about getting hardwood floors installed throughout various parts of my house. After her presentation, I decided to procure Luna’s services. The floors were eventually installed on Monday...
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Anonymous
Arlene101

Thank you for your post. Let me first start off by saying I pray your child has a full recovery and is able to put this horrible experience behind her. I too have a disabled d...

Cmonroe
Cmonroe

Dear Paula, We're sincerely disappointed to hear that this was your experience. Our customer's needs are our number one priority, and we regret to hear that yours were not met...

1.4
Product
Luna Flooring Flooring Installation
I liked
  • Installers were very nice
I didn't like
  • Constantly hung up on at customer service
#1113027
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Hardwood flooring put in living room, dining room, kitchen, powder room, laundry room and stairs. Installed all that with three men from 10 a.m. to 9:30 p.m. in one day. Poor quality of work. VERY displeased. Scratches, dents, floor doesn't meet baseboard, nails not...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that you were inconvenienced by this matter. Please email your concerns and account information to comments@luna.com, and mention PC in the su...

1.0
Product
Luna Flooring Flooring Installation
I liked
  • Salesman was very friendly
  • Pricing
  • Sales person only
I didn't like
  • Bait and switch
  • Lying about service
  • Scheduling
#1098313
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I contracted Luna to do kitchen reflooring and carpet in 3 bedroom of my condo. The kitchen installers came and said that they were unable to do the floor so we had to reschedule. I had to call several times to get the work done. The company then called to cancel due...
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Anonymous
goodluck.888

Confirm an estimate appointment with 3 hours window, make customer to come home and wait for 3 hours, no show, no call not email , no consideration of other people time. Then ...

Cmonroe
Cmonroe

Dear Customer, We apologize for the inconvenience and would like to further assist you. Please email your concerns and account information to care@luna.com, and mention PC in ...

1.6
Product
Luna Flooring Flooring Installation
#1093701
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He was however eager to sell me the most expensive product and when the installer arrive he said the project could not be done with the type of flooring I selected . Someone from Luna schedule me for a re select. Another rep took my order for vinyl and told me it was...
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Cmonroe
Cmonroe

Dear Customer, Your concerns are important to us, and we regret to hear that they have not been addressed. We have located your account, and we'll be in contact with you soon ...

Product
Luna Flooring Flooring Installation
#1060881
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