Manufacturer: Luna Flooring Category: Installation Clear all filters (18 of 18 reviews match)
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He was however eager to sell me the most expensive product and when the installer arrive he said the project could not be done with the type of flooring I selected . Someone from Luna schedule me for a re select. Another rep took my order for vinyl and told me it was...
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Cmonroe
Cmonroe

Dear Customer, Your concerns are important to us, and we regret to hear that they have not been addressed. We have located your account, and we'll be in contact with you soon ...

Product
Luna Flooring Flooring Installation
#1060881
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I've had the worse experience with Luna today .To begin the sales rep" Kevin Dawyot " came out the my home for the free estimate and consultation . He told me that he didn't see any problem with Luna doing the work I needed done . He told me that my sub- floor was fine...
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Cmonroe
Cmonroe

Dear Customer, We've read your review, and we regret to hear about your experience concerns. We would like to know more about the situation and ensure that any unresolved issu...

2.1
Product
Luna Flooring Flooring Installation
#1036322
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Tech did not have all the equipment to complete the install of my tile.Said someone will call me when they left but no one did. Floor not finished and don't know when they will come but they got my money.Have already contacted the BBB
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ETCustomerSupport
ETCustomerSupport

Dear Customer, We are disappointed to hear about your experience. We want to help, but are unable to locate your account with the information given. Please contact us at care@...

3.2
Product
Luna Flooring Flooring Installation
#974279
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Luna Flooring - Dust bowl 2017

#1054350
1.3
Luna installed hardwood floors. We complained they kept putting off sawdust they said clean. After weeks of sweeping and vacuuming daily;it's still a dust bowl. If you have allergies avoid Luna
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Luna Flooring Flooring Installation Review

#1022546
I had new engineered floors installed. I recently moved all of my furniture and one of the boards were cut too short. Most of the trim in kitchen that was nailed is no longer nailed down. I called 2x to file a service call and NO ONE calls me back. Had the floors less then a year. Ridiculous
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Luna Flooring Flooring Installation Review

#1020430
1.5
*** poor install floor falling apart day after install, feel i got raped, call customer service for repair and got nothing, these people suck and getting ready for legal route
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Luna Flooring Flooring Installation Review

#830657
This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO
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Received decent quote for small room but product delivered day late after took time from work-also product seemed cheap-VERY thin veneer to engineered wood flooring. Another day off work,installer arrived & stated need 100% up front payment. NOPE! Manager okayed 1/3...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to read your review, and would like to speak with you in more detail about your concerns. Please emails us your contact and account informat...

1.0
Product
Luna Flooring Flooring Installation
#920609
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Agreed to flooring service at cost of $8,568.00. Cancelled day after because a local contractor offered a better option. Kevin Konfirst offered new deal at $7,800. Install occurred on August 12th. During installation, installer notifies that they do not have material...
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Anonymous
Anonymous

Dear Customer, Your concerns are important to us and we will be in contact with you shortly to discuss your concerns. Thank you.

1.6
Product
Luna Flooring Flooring Installation
I liked
  • Installers worked quickly and cleanly
#914965
Reply to reviews
The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl...
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Anonymous
Anonymous

I am so thankful for these reviews, they are saving me a headache as I would never choose this company with this many negative issues and problems- clearly unprofessional! Tha...

Cmonroe
Cmonroe

Dear Diana, We are saddened to hear that your most recent installation was not a success. We value your business and assure you that we take your concerns very seriously. We w...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Follow up
#909325
Reply to reviews
Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have...
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Cmonroe
Cmonroe

Dear Mr. Ayala, We sincerely regret that you are not completely satisfied with your product installation. We never want our customers to feel this way and assure you that we w...

1.0
Luna Flooring Ingleside, Illinois
Product
Luna Flooring Flooring Installation
I liked
  • Installers worked hard
I didn't like
  • Given the runaround
  • Too much to mention
#898096
Reply to reviews
They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the...
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Anonymous
Anonymous

I'm also a very unhappy customer. I had carpet installed in several room of a house I was selling and in one room they put a seem directly in the middle of the room and thoug...

Cmonroe
Cmonroe

Dear Customer, We are disappointed to hear that you feel this way. We want to help but are unable to locate your account with the information given. Please contact us at care@...

1.3
Product
Luna Flooring Flooring Installation
I liked
  • Speed
  • Next day service
I didn't like
  • Lack of customer service and refund run around
  • Poor installation
  • Poor customer service
#896778
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I asked for a quote from Luna. After a seasoned sales pitch led to a quote for which I was forced to put down a deposit "to secure the quote", I found a better product, local installer and needed to cancel. I was promised I could do this without any trouble as long as...
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ETCustomerSupport
ETCustomerSupport

Dear Customer, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have...

Product
Luna Flooring Flooring Installation
#872822
Reply to reviews
We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were...
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Anonymous
Anonymous

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Product or customer service
  • Lack of customer service and refund run around
  • Too much to mention
#857295
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