Product: Luna Flooring Flooring Installation Clear all filters (30 of 30 reviews match)
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1 comment
I had my flooring installed April 3, 2019. Some time in March a Sales Rep. came to my house and showed examples of wooden tiles. I chose a ceramic tile. When he was working in his computer he quoted me a price and said his manager came on line and said he can offer me...
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Cmonroe
#1668969

Dear customer, we take your concerns seriously and would like to follow up with you ASAP. Unfortunately, we're unable to locate your order. Please email us at care@luna.com wi...

Author
Service
Luna Flooring Flooring Installation
Reason of review
Bad quality
Review #1507272 is a subjective opinion of poster.
1 comment
We executed an agreement for new carpeting and linoleum tile. the carpet guys came and went as promised. No problems. I was scheduled and was expecting an installation of the linoleum tiles on Friday, July 27. I received a call mid-morning, advising that installers...
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Cmonroe
#1528953

Dear customer, we know your time is valuable and we regret to hear about your experience. We'd like to follow up with you, but are unable to locate your account. Please email ...

Author
Service
Luna Flooring Flooring Installation
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Review #1316476 is a subjective opinion of poster.
1 comment
Received msg that product did not arrive. House is packed up ready for install and pretty much unusable. After reading reviews I see I should not have gone with Luna. Need resolution ASAP
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Cmonroe
#1489570

Dear Customer,We understand your frustration and the inconvenience this has caused, and we’d like to further assist you. Unfortunately, we’re unable to locate your order with ...

Author
Service
Luna Flooring Flooring Installation
Reason of review
Poor customer service
Review #1266338 is a subjective opinion of poster.
0 comments
Initial flooring installed November 2013 with limited lifetime warranty. By Spring of the following year saw separations in flooring (3). Called customer service and failed to find my order. (Three rooms $7,000) I was told "because Schaumburg location was on a...
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Author
Service
Luna Flooring Flooring Installation
Reason of review
Bad quality
Review #1237275 is a subjective opinion of poster.
3 comments
2.2
Details
We Recently had hardwood floors install. We have a repairman to our house 2 times because of 25 pops in the floor. Their solution is to drill holes in my new floors and insert glue into the hole s which has not been effective and to cover the drilled holes with wood...
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Anonymous
#1487181

Did they resolve your issue to your satisfaction?

Author
Service
Luna Flooring Flooring Installation
Reason of review
Bad quality
Review #1228632 is a subjective opinion of poster.
1 comment
We have been cancelled twice and stood up once.We were having carpeting installed in 2 rooms. They only came with carpeting for one room. We have called numerous times trying to get Luna to finish the job. Customer Service is non-existing. We have adjusted our...
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Cmonroe
#1392059

Dear Customer, Your concerns are of great importance to us, and we'd like to follow up with you to make things right. Unfortunately, we're unable to locate your order with the...

Author
Service
Luna Flooring Flooring Installation
Reason of review
Poor customer service
Review #1131547 is a subjective opinion of poster.
1 comment
Luna Flooring - Almost two months and still fighting to complete job.
Luna Flooring - Almost two months and still fighting to complete job.
We ordered Luna laminate flooring and carpeting in June, salesman Landis told us when the old carpeting was removed we'd get any cracks in the cement filled and the old trim would be removed and new 3 inch border would be put up. We scheduled the installation to be...
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Cmonroe
#1391606

Dear Irene, We've read your post and sincerely regret to hear that this was your experience. We understand that your time is valuable, and assure you that we dislike delays as...

Author
Service
Luna Flooring Flooring Installation
Cons
  • Customer service
Reason of review
Bad quality
Review #1130896 is a subjective opinion of poster.
1 comment
5.0
Details
Just wanted to let Tyrone (our sells rep) and Luna that our floor install of LVP today went very well and we're very pleased.After having to reschedule several times for family medical issues, Luna was extremely flexible, and there was all good communication. The crew...
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Cmonroe
#1386163

Lou, We're thrilled to hear that your experience surpassed your expectations. We hope to work with you again soon. Thank you!

Author
Service
Luna Flooring Flooring Installation
Reason of review
Fair pricing
Review #1123552 is a subjective opinion of poster.
2 comments
My husband and I decided on the type of flooring we wanted and asked for two different tiles to come in to decide on color. Rick said the samples would arrive Mon or Tues. By Wed, 10/18, they were not here, so I called Rick. He said they were ordered and on the way....
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Anonymous
#1388241

I read your honest review of Luna. I won't be calling them. You may have saved me wasting time & money.

Author
Service
Luna Flooring Flooring Installation
Reason of review
Order processing issue
Review #1123521 is a subjective opinion of poster.
4 comments
1.6
Details
On August 14, 2017, I was scheduled to meet with a Luna Sales Representative about getting hardwood floors installed throughout various parts of my house. After her presentation, I decided to procure Luna’s services. The floors were eventually installed on Monday...
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Anonymous
#1378118

Thank you for your post. Let me first start off by saying I pray your child has a full recovery and is able to put this horrible experience behind her. I too have a disabled d...

Author
Service
Luna Flooring Flooring Installation
Pros
  • Installers were very nice
Cons
  • Constantly hung up on at customer service
Reason of review
Poor customer service
Loss
$6900
Preferred solution
Let the company propose a solution
Review #1113027 is a subjective opinion of poster.