Product: Luna Flooring Flooring Installation Clear all filters (25 of 25 reviews match)
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Received decent quote for small room but product delivered day late after took time from work-also product seemed cheap-VERY thin veneer to engineered wood flooring. Another day off work,installer arrived & stated need 100% up front payment. NOPE! Manager okayed 1/3...
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Cmonroe
Cmonroe

Dear Customer, We are disappointed to read your review, and would like to speak with you in more detail about your concerns. Please emails us your contact and account informat...

1.0
Product
Luna Flooring Flooring Installation
#920609
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Agreed to flooring service at cost of $8,568.00. Cancelled day after because a local contractor offered a better option. Kevin Konfirst offered new deal at $7,800. Install occurred on August 12th. During installation, installer notifies that they do not have material...
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ETCustomerSupport
Anonymous

Dear Customer, Your concerns are important to us and we will be in contact with you shortly to discuss your concerns. Thank you.

1.6
Product
Luna Flooring Flooring Installation
I liked
  • Installers worked quickly and cleanly
#914965
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The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl...
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Anonymous
Anonymous

I am so thankful for these reviews, they are saving me a headache as I would never choose this company with this many negative issues and problems- clearly unprofessional! Tha...

Cmonroe
Cmonroe

Dear Diana, We are saddened to hear that your most recent installation was not a success. We value your business and assure you that we take your concerns very seriously. We w...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Follow up
#909325
Reply to reviews
Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have...
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Cmonroe
Cmonroe

Dear Mr. Ayala, We sincerely regret that you are not completely satisfied with your product installation. We never want our customers to feel this way and assure you that we w...

1.0
Luna Flooring Ingleside, Illinois
Product
Luna Flooring Flooring Installation
I liked
  • Installers worked hard
I didn't like
  • Given the runaround
  • Too much to mention
#898096
Reply to reviews
They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the...
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Anonymous
Rebecca

I also live in Owings Mills and am having issues. Can anyone from Owings Mills contact me? I need help.gmallen9@aol.com

Anonymous
Anonymous

I'm also a very unhappy customer. I had carpet installed in several room of a house I was selling and in one room they put a seem directly in the middle of the room and thoug...

1.3
Product
Luna Flooring Flooring Installation
I liked
  • Speed
  • Next day service
I didn't like
  • Pricing
  • Scheduling problems
  • Lack of customer service and refund run around
#896778
Reply to reviews
I asked for a quote from Luna. After a seasoned sales pitch led to a quote for which I was forced to put down a deposit "to secure the quote", I found a better product, local installer and needed to cancel. I was promised I could do this without any trouble as long as...
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ETCustomerSupport
ETCustomerSupport

Dear Customer, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have...

Product
Luna Flooring Flooring Installation
#872822
Reply to reviews
We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were...
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ETCustomerSupport
Anonymous

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Product or customer service
  • Too much to mention
  • Lack of customer service and refund run around
#857295
Reply to reviews
Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible.The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my...
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ETCustomerSupport
Anonymous

Hello Lolly, We are upset to hear your disappointment with Luna and regret that your experience has not been a positive one. The lack of follow up you have received is unaccep...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Customer service
  • Installation
  • No response
#845195
Reply to reviews
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone...
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Cmonroe
Cmonroe

Hello, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but un...

1.4
Product
Luna Flooring Flooring Installation
I didn't like
  • Given the run around
  • Pricing
  • Dishonesty
#844088
Reply to reviews
Anyone seeking carpet or flooring, do yourself a favor stay away from this terrible, unorganized, uncompassionate , mess of a company. Find a local installer or organization that will consider the service they provide to be professional and want to be helpful in times...
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ETCustomerSupport
Anonymous

Dear Mike, We appreciate you bringing this to our attention. We regret that this issue has been going on for quite some time, and assure you we take your concerns seriously. W...

Product
Luna Flooring Flooring Installation
#836853
Reply to reviews