Manufacturer: Luna Flooring Category: Installation Clear all filters (20 of 20 reviews match)
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I asked for a quote from Luna. After a seasoned sales pitch led to a quote for which I was forced to put down a deposit "to secure the quote", I found a better product, local installer and needed to cancel. I was promised I could do this without any trouble as long as...
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ETCustomerSupport
ETCustomerSupport

Dear Customer, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have...

Product
Luna Flooring Flooring Installation
#872822
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We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were...
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ETCustomerSupport
Anonymous

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • Product or customer service
  • Lack of customer service and refund run around
  • Too much to mention
#857295
Reply to reviews
Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible.The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my...
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ETCustomerSupport
Anonymous

Hello Lolly, We are upset to hear your disappointment with Luna and regret that your experience has not been a positive one. The lack of follow up you have received is unaccep...

1.0
Product
Luna Flooring Flooring Installation
I didn't like
  • I did not like
  • Scheduling
  • Customer service
#845195
Reply to reviews
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone...
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Cmonroe
Cmonroe

Hello, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but un...

1.4
Product
Luna Flooring Flooring Installation
I didn't like
  • Given the run around
  • Dishonesty
  • Pricing
#844088
Reply to reviews
Anyone seeking carpet or flooring, do yourself a favor stay away from this terrible, unorganized, uncompassionate , mess of a company. Find a local installer or organization that will consider the service they provide to be professional and want to be helpful in times...
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ETCustomerSupport
Anonymous

Dear Mike, We appreciate you bringing this to our attention. We regret that this issue has been going on for quite some time, and assure you we take your concerns seriously. W...

Product
Luna Flooring Flooring Installation
#836853
Reply to reviews
Sales guy comes offers GREAT deal if we buy now, like suckers we do.Installers come and they say they cannot install floor with current product. They spend hours trying to contact the office to get new prices. They leave without scheduling anything and take product...
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ETCustomerSupport
ETCustomerSupport

Hello, We appreciate you letting us be aware of your experience. We are unable to locate your account. Please contact us at care@luna.com with your information, so we can addr...

Product
Luna Flooring Flooring Installation
I didn't like
  • Price vs quality
  • Dishonesty
#824201
Reply to reviews