Product: Luna Flooring Flooring Installation Clear all filters (30 of 30 reviews match)
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2 comments
1.0
Details
The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl...
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Anonymous
#1224187

I am so thankful for these reviews, they are saving me a headache as I would never choose this company with this many negative issues and problems- clearly unprofessional! Tha...

Author
Location
Downers Grove, Illinois
Service
Luna Flooring Flooring Installation
Cons
  • Follow up
Reason of review
Incorrect installation
Loss
$9000
Preferred solution
Full refund
Review #909325 is a subjective opinion of poster.
1 comment
1.0
Details
Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have...
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Cmonroe
#1197301

Dear Mr. Ayala, We sincerely regret that you are not completely satisfied with your product installation. We never want our customers to feel this way and assure you that we w...

Author
Location
Ingleside, Illinois
Service
Luna Flooring Flooring Installation
Pros
  • Installers worked hard
Cons
  • Too much to mention
  • Given the runaround
Reason of review
Poor customer service, bad quality flooring, and Defective product.
Loss
$8637
Preferred solution
Price reduction
Review #898096 is a subjective opinion of poster.
3 comments
1.3
Details
They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the...
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Anonymous
#1386977

I also live in Owings Mills and am having issues. Can anyone from Owings Mills contact me? I need help.gmallen9@aol.com

Author
Location
Boston, Massachusetts
Service
Luna Flooring Flooring Installation
Pros
  • Speed
  • Next day service
Cons
  • Poor installation
  • Lack of customer service and refund run around
  • Scheduling problems
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Price reduction
Review #896778 is a subjective opinion of poster.
1 comment
I asked for a quote from Luna. After a seasoned sales pitch led to a quote for which I was forced to put down a deposit "to secure the quote", I found a better product, local installer and needed to cancel. I was promised I could do this without any trouble as long as...
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ETCustomerSupport
#1178769

Dear Customer, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have...

Author
Location
Belmont, Massachusetts
Service
Luna Flooring Flooring Installation
Reason of review
Return, Exchange or Cancellation Policy
Review #872822 is a subjective opinion of poster.
1 comment
1.0
Details
We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were...
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ETCustomerSupport
#1166987

Hello,We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unf...

Author
Service
Luna Flooring Flooring Installation
Cons
  • Lack of customer service and refund run around
  • Product or customer service
  • Too much to mention
Reason of review
ALL OF THE ABOVE
Loss
$3326
Preferred solution
Let the company propose a solution
Review #857295 is a subjective opinion of poster.
1 comment
1.0
Details
Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible.The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my...
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ETCustomerSupport
#1157344

Hello Lolly, We are upset to hear your disappointment with Luna and regret that your experience has not been a positive one. The lack of follow up you have received is unaccep...

Author
Location
Deerfield, Illinois
Service
Luna Flooring Flooring Installation
Cons
  • I did not like
  • Installation
  • Customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Let the company propose a solution
Review #845195 is a subjective opinion of poster.
1 comment
1.4
Details
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone...
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Cmonroe
#1156266

Hello, We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but un...

Author
Service
Luna Flooring Flooring Installation
Cons
  • Pricing
  • Dishonesty
  • Given the run around
Reason of review
Poor customer service & installion of product
Loss
$5300
Preferred solution
Fix my doors & border to the floor
Review #844088 is a subjective opinion of poster.
1 comment
Anyone seeking carpet or flooring, do yourself a favor stay away from this terrible, unorganized, uncompassionate , mess of a company. Find a local installer or organization that will consider the service they provide to be professional and want to be helpful in times...
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ETCustomerSupport
#1150919

Dear Mike, We appreciate you bringing this to our attention. We regret that this issue has been going on for quite some time, and assure you we take your concerns seriously. W...

Author
Location
Hickory Hills, Illinois
Service
Luna Flooring Flooring Installation
Reason of review
Bad quality
Review #836853 is a subjective opinion of poster.
0 comments

Luna Flooring Flooring Installation Review

This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO
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Author
Location
Catonsville, Maryland
Service
Luna Flooring Flooring Installation
Reason of review
Poor customer service
Review #830657 is a subjective opinion of poster.
1 comment
Sales guy comes offers GREAT deal if we buy now, like suckers we do.Installers come and they say they cannot install floor with current product. They spend hours trying to contact the office to get new prices. They leave without scheduling anything and take product...
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ETCustomerSupport
#1140188

Hello, We appreciate you letting us be aware of your experience. We are unable to locate your account. Please contact us at care@luna.com with your information, so we can addr...

Author
Location
Chicago, Illinois
Service
Luna Flooring Flooring Installation
Cons
  • Price vs quality
  • Dishonesty
Reason of review
Order processing issue
Review #824201 is a subjective opinion of poster.