I was excited to get new carpeting for my condo I just purchased. I planned for it to coincide with my move.
I scheduled the date for three days before I had movers scheduled to move all my belongings in to make things easy. On the morning of my scheduled date I waited and waited and nobody showed. When I called I didnt even get an apology, just a quick when can we reschedule? When I said I didnt know if i wanted to continue and explained the situation, again, no apology but the excuse went from the van broke down to the person coming was sick.
I asked to speak with a manager and was told none were available. I called three times asking to speak with the manager and this person never even bothered calling that day. I asked for the name of the manager and was told it was Leatha. After several more calls and this so called manager never bothered to return my calls, I cancelled and went elsewhere.
They want your money but they dont want to talk to you afterwards. Stay away and beware.
Product or Service Mentioned: Luna Flooring Installation.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: I do not want anything from Luna - just wanted to warn other people..
Luna Flooring Cons: Customer service.