Product: Luna Flooring Installation Clear all filters (0 of 52 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
We went with your company because of your fantastic commercials. And it turned out to be the worst experience of our lives. First: The install was to be a one day install. I took the day off from work and the installers did not have enough product to complete the...
Read more
Cmonroe
Cmonroe

Hi John, we've read your review, and we understand your frustration at the issues that occurred with your installation and during your repairs. We can assure you that this is ...

2.8
South Yarmouth,Massachusetts
Product
Luna Flooring Installation
I didn't like
  • Lying about service
#812696
Reply to reviews
Luna installers who could not speak clear English tried to tell me that they did not have all the materials. Why didn't they know that before they came out? Wasted my day off. Then, when I called customer service I was on the phone waiting in the prompts for over 15...
Read more
Anonymous
Anonymous

I am having major problems with LUNA, and the lady you speak off i had spoke to as well, not a good agent actually mostof them have not been I am awaiting a call back from the...

Dunn Loring,Virginia
Product
Luna Flooring Installation
#805373
Reply to reviews
After salesman assured PROFESSIONAL INSTALLERS employed by Luna would do my installation, 3 non English speaking brothers showed up and dumped there tools on my hardwood floors causing dents to floors and walls within the first MINUTE.Look OUT! no spekie ENGLISH,I...
Read more
Cmonroe
Cmonroe

It was disappointing to read about your installation experience, and we would like to follow up with you to help make things right. Unfortunately, we cannot locate your accoun...

Product
Luna Flooring Installation
#802861
Reply to reviews
On 2/4/16 at 5:19pm I called Luna and spoke to Cindy. I explained to her that I needed Luna installers to come out and put a piece of matching trim that they omitted at the bottom of my stairs. I told her the name of the laminate which is in my file at Luna. On...
Read more
Anonymous
Anonymous

I AM CONSIDERING GOING TO THE ILLINOIS ATTORNEY GENERAL (CONSUMER PROTECTION DIVISION)TO REPORT LUNA'S BUSINESS PRACTICES. THE CUSTOMER SERVICE CALL CENTER IS TERRIBLE AND YO...

Cmonroe
Cmonroe

Thank you for bringing your concerns to our attention. We regret that this issue has not yet been addressed, and we can assure you that this is not the level of service we exp...

1.0
Product
Luna Flooring Installation
I didn't like
  • Given the runaround
  • Customer service
#791054
Reply to reviews
The worst Customer Service - you talk to a different person and Manager(?) every time - delays in install - waiting over 3 months - every time they show up, if they show up there is a problem - they have attempted to upcharge us a total of $4200 - don't have the...
Read more
robynbrown76
robynbrown76

I agree!! Horrible

Cmonroe
Cmonroe

We regret the delays in your installation and that your concerns have not yet been addressed. We would like to follow up with you to help make things right, but we are not abl...

1.0
Product
Luna Flooring Installation
#787333
Reply to reviews
Paid cash for whole house to receive new flooring....day scheduled for installation they cancelled at last minute and said they would be back 2 days later...worked for 4 hours and left to return 2 days later and never showed up..when floor done the house only had...
Read more
DEBEYE
DEBEYE

You're lucky they returned at all. My friend told me they are terrible and don't complete their work.

Cmonroe
Cmonroe

We've read your review, and we regret the issues that occurred during your installation. We would like to know more about the situation and ensure that any unresolved issues g...

2.3
Rock Hall,Maryland
Product
Luna Flooring Installation
#781529
Reply to reviews
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Luna Flooring - Luna - The Grinch Who Stole My Christmas
Carpet install on (2) sets of 5 steps, pieced together, cut wrong, installed using 2 different methods, missing padding. Luxury vinyl tile install, installer cut new flooring on top of already installed flooring, used putty in gaps where plank ends meet...it's a tongue...
Read more
Cmonroe
Cmonroe

Thank you for bringing your concerns to our attention. We can assure you that we are taking this situation very seriously, and we want to help make things right for you. We wi...

4.0
Product
Luna Flooring Installation
I liked
  • Pricing
#752863
Reply to reviews
I had two jobs done by Luna.I was extremely disappointed both times. The first time they left the tack strips exposed their way of fixing it was to hammer them down. The second time same problem on my staircase as well as they cheaped out on the padding exposing part...
Read more
Cmonroe
Cmonroe

Thank you for bringing your experience to our attention. We never want our customers to be disappointed in the work that is done in their homes, and we would like to know more...

Product
Luna Flooring Installation
#729027
Reply to reviews
Quick and easy installation per salesman.Ive already removed moulding trim, old carpet, padding, and tacks from floor. Furniture was removed from area too. Installers come in to work, first word out of his mouth is "this is problem". States he cannot match hardwood to...
Read more
1.0
Product
Luna Flooring Installation
#722925
Reply to reviews
Luna Flooring - No lifetime guarantee as stated
Luna Flooring - No lifetime guarantee as stated
Luna Flooring - No lifetime guarantee as stated
Purchased two bedrooms of carpeting, sales guy convinced me to buy a more expensive carpet because I have a dog and this more expensive carpet would not stain. He lied, it does so when I contacted Luna, they said he should never have said that and I could pay for the...
Read more
Anonymous
Anonymous

This company's reply to each person's post is the same, "we can't find your order". This company should be shut down.

Anonymous
Anonymous

Thanks for posting this. I am ready to carpet my new house and will look elsewhere.

Product
Luna Flooring Installation
#690023
Reply to reviews