Rochester, New York
Not resolved
1 comment

We had carpet installed in our home and the installers did a terrible job. They scratched all of the walls in our hallway.

And they messed up our drywall in the stairway. Also they hit the wall with there nail gun on every step leaving little dings and dents and black Marks that won't come off. When we told the installers that we were not happy with the work that they did they said that is they way that we have to do it, we have to get the carpet tight so that is why they scratched the walls. We took the carpet out and didn't scratch anything so we didn't understand why they did.

They didn't care and rushed to finish the carpet. The salesmantold us it Would take 8 hours to install they carpet and they were done in 4 hours. Then told us that we should have to paint to fix what they messed up. Really???

Paint on my brand new carpet that doesn't make sense, you paint and then you carpet. When we talked to customer service we were transfered to a lady named Tina who told me that he company doesn't work that way and she would take care of our problems and concerns. Again we were disappointed with Luna.

There customer services and installers are terrible and I won't recommend them to anyone. So great job Luna you got another dissatisfied Customer.

Product or Service Mentioned: Luna Flooring Installation.

Reason of review: Poor customer service.

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Cmonroe
#940495

Hi Amber, we regret the issues that occurred during your installation experience, but we’re glad that you brought your concerns to our attention. We never want our customers to be disappointed in the work that is done in their homes, and we will be following up with you shortly to learn more about the damages and discuss the situation in more detail.

You can also reach us at care@luna.com.

Thank you,

Luna Customer Support

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