Very bad experience with Luna flooring, promised a Monday installation date. Received a phone call to reschedule the next day. Complaint to the customer service manager, Kevin. He said that I'm lucky that I received a phone call a couple of days prior and most people don't even get that. He just didn't care when I told him that I won't be a returning customer and would not refer the company to family and friends due to poor service, he said that's why they have a contract that they're not liable for things such this issues. Tuesday came, customer service called to confirm that the installer would arrive between 12 to 2, instead showed up at 2.45.
Worked to remove the old carpet, then quit in the middle of the job to continue tomorrow because it was too late. Meanwhile, there are appliances in the living room, middle of the hallway, kitchen, floor condition is sticky and dirts all over the place, just chaos and my house not in the living condition.
I asked the installer, the sales rep told me that it would only take 1 day to install, he days, not my fault we're running out of time. My husband called the sales person that sold us the flooring, he was too busy watching baseball game and his phone was dying, but he will email someone when his phone charged or tomorrow.
Now my house condition is a mess, and I'm going to take them to the court to get my deposit and to have the right to cancel my contract due to poor and unreliable service. This is insane. I thought i was dealing with a reputable company. Instead it is becoming a nightmare and very unpleasant experience.
Reason of review: Poor customer service.