Product: Luna Flooring Laminate Installation Clear all filters (6 of 6 reviews match)
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1 comment
1.0
Details
We had the upstairs carpet replaced with wood laminate. its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality! To make matters worse..the installer didn't...
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Cmonroe
#1582033

Dear customer, we regret to hear that your installation did not meet your expectations and we'll like to know more. Please email us at care@luna.com, and include both the addr...

Author
Service
Luna Flooring Laminate Installation
Reason of review
Bad quality
Review #1382438 is a subjective opinion of poster.
1 comment
1.8
Details
Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two...
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Cmonroe
#1572219

Dear customer, we regret to hear about your experience and we'd like to know more. Please contact us at care@luna.com with both your concerns and account information. We look ...

Author
Service
Luna Flooring Laminate Installation
Reason of review
Bad quality
Review #1369067 is a subjective opinion of poster.
2 comments
1.0
Details
Had laminated floors put down last year October 2017 floor separating, buckling separating. Instead of owning their ridiculous unprofessional work they make excuses and lie as to why it’s happening. I DO NOT RECOMMEND THEM TO NO ONE WORST UNPROFESSIONAL SERVICE EVER to...
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Cmonroe
#1482737

Dear Customer,We've read your post and we're disappointed to hear that your laminate floor is not meeting your expectations. We would like further assist you, but are unable t...

Author
Service
Luna Flooring Laminate Installation
Reason of review
Bad quality
Review #1257510 is a subjective opinion of poster.
1 comment
I thought luna to be a very established company who did work in one day proved wrong; They are the greatest liars.I chose them to do my living room ang stairs'I signed the contract on8/22/16-lamination for living room and hardwood on stairs.I regret my decision...
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Cmonroe
#1213590

Dear Damayanti, We are disappointed to hear that your experience has not been a positive one. We assure you that your concerns are important to us, and we will be in contact w...

Author
Location
Des Plaines, Illinois
Service
Luna Flooring Laminate Installation
Reason of review
Order processing issue
Loss
$1500
Preferred solution
Let the company propose a solution
Review #919569 is a subjective opinion of poster.
1 comment
We had a signed contract with Luna Flooring to install the lamination florring in living room and hardwood florring on stairs. Since last days they have used our house as wherehouse leaving the material at our home. They send the unprofessional people for the work...
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Anonymous
#1206762

Desai family, it’s disappointing to hear about the issues you had with having your installation completed. We know your time is valuable and would like to make this right. We’...

Author
Location
Des Plaines, Illinois
Service
Luna Flooring Laminate Installation
Reason of review
Bad quality
Review #911204 is a subjective opinion of poster.
2 comments
2.1
Details
So what did you do?I'm in the same position, and am at the end of my rope! I am on my 4th go-round where they come out and fix the floor, only for it to last 8-10 months and buckle again IN THE SAME PLACE. Think they should perhaps fix it ANOTHER WAY??? I spend hours...
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Anonymous
#1179136

Call customer service and they will connect you to corporate! I to my surprise said the supervisor will honor the price! I will believe it when I see it! If so I will be one h...

Author
Location
Chicago, Illinois
Service
Luna Flooring Laminate Installation
Pros
  • Installers were very nice
  • Installers were cleaned up behind themselves
  • Installers worked hard
Cons
  • Calls are not returned
  • That my floor buckles every 8 months
  • Will not refund my initial money
Reason of review
continuous issue 4 times, won't refund money
Preferred solution
Full refund
Review #872274 is a subjective opinion of poster.