Boston, Massachusetts
Not resolved
1.5
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1 comment

Worst customer service I have ever encountered. Installer did not show up.

5 calls over course of 4 hours and no one at Luna could reach the installer, put me in touch with a manager or give me any answers. In the end, I still have a 2 year old carpet that is buckling and looks terrible, with another day of being put on hold for hours ahead of me.

Reason of review: Poor customer service.

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Anonymous
#1175889

Dear Customer,

We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but unfortunately we are unable to verify your Luna customer information. Please contact Care@Luna.com for further assistance.

-Luna Customer Support

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