The worst Customer Service - you talk to a different person and Manager(?) every time - delays in install - waiting over 3 months - every time they show up, if they show up there is a problem - they have attempted to upcharge us a total of $4200 - don't have the correct product - then they actually charged our account before the work is even completed....
Luna is not a reputable company in the least!!! Avoid them at all cost and remember they are a part of Empire as well!!
Buyer beware!! Choose a smaller more reputable group.
Product or Service Mentioned: Luna Flooring Installation.
Reason of review: overall every aspect of the relationship.
Preferred solution: Deliver product or service ordered.