Downers Grove, Illinois
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

The worst Customer Service - you talk to a different person and Manager(?) every time - delays in install - waiting over 3 months - every time they show up, if they show up there is a problem - they have attempted to upcharge us a total of $4200 - don't have the correct product - then they actually charged our account before the work is even completed....

Luna is not a reputable company in the least!!! Avoid them at all cost and remember they are a part of Empire as well!!

Buyer beware!! Choose a smaller more reputable group.

Product or Service Mentioned: Luna Flooring Installation.

Reason of review: overall every aspect of the relationship.

Preferred solution: Deliver product or service ordered.

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I agree!! Horrible


We regret the delays in your installation and that your concerns have not yet been addressed. We would like to follow up with you to help make things right, but we are not able to locate your account with the information posted here.

Please send your contact information to so that we can reach out to you.

Thank you. Luna Customer Support

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