We had a floor installed 5/23/13 and it is now buckling all over the place - air pockets at least 2 feet high!! We had the flooring installed for our 92 yr old mother.
She now is in serious danger of hurting her self trying traverse this MESS. I called CS a number of times and was hung up on twice when I complained about being left on hold for over 17 minutes with no one coming back to keep me advising of status. Have been told by now VERY RUDE CS that someone would call me back - when no one did I called again and was told by another CS that they don't call people back?? Good way to do business.
To date, still have not received a return call. Will make sure to tell everyone I know about the TERRIBLE SERVICE AT LUNA and to let everyone they know as well NEVER TO DO BUSINESS WITH THEM.
I am now going to contact a lawyer to see what we can do from here.
Monetary Loss: $3500.