I ordered hardwood flooring for my carpet family room. Luna attempted to pull a bait and switch but thank God for the internet and being an educated consumer, they were not successful.
I knew the product, manufacturer and color, I wanted installed in my home yet the salesperson stated the manufacturer did not make that color model any longer hence a different model (of course, per the salesperson, the same color as the other color model just a different name)was introduced.
I called the manufacture and discovered the same product and color is still being produced and sold.
I then contacted Luna and of course I had to be transferred several times until someone could explain why the attempted bait and switch occurred. (I was told I could have the original color model for a higher price.)
DO NOT USE LUNA....take the time to find a more trusting and reliable company....
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
Luna Flooring Cons: Bait and switch.