Bowie, Maryland
Not resolved
Customer service
Price Affordability
1 comment

I ordered hardwood flooring for my carpet family room. Luna attempted to pull a bait and switch but thank God for the internet and being an educated consumer, they were not successful.

I knew the product, manufacturer and color, I wanted installed in my home yet the salesperson stated the manufacturer did not make that color model any longer hence a different model (of course, per the salesperson, the same color as the other color model just a different name)was introduced.

I called the manufacture and discovered the same product and color is still being produced and sold.

I then contacted Luna and of course I had to be transferred several times until someone could explain why the attempted bait and switch occurred. (I was told I could have the original color model for a higher price.)

DO NOT USE LUNA....take the time to find a more trusting and reliable company....

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

Luna Flooring Cons: Bait and switch.

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