Annapolis, Maryland
2 comments
Featured Not resolved
4.0
Details
Price Affordability

Carpet install on (2) sets of 5 steps, pieced together, cut wrong, installed using 2 different methods, missing padding.Luxury vinyl tile install, installer cut new flooring on top of already installed flooring, used putty in gaps where plank ends meet...it's a tongue and groove application not spacing with grouting.

Cut my door frame bottoms for no reason, some higher lower than others. Short on materials. Over 30 sticky notes on my 425sq ft of luxury vinyl plank flooring where the ends are beveled, lifting, buckling due to terrible install. Luna had the nerve to call and schedule install of remaining flooring when they haven't offered a resolution to existing damaged installed floor.

Oh flooring hasn't been in a week yet. Took 3 days to get a manager on the phone, she fed me a bunch of bull, took her a week to get back to me and acted like she never promised to get quick results and resolution. Had to cancel a Christmas party because there is unfinished flooring in hallway and living room. Now I have no place for my family to celebrate Christmas.

There are only 2 spots in my house for a Christmas tree, one in front living room window, but can't because nothing but sub floor there and the other the living room side window but can't because all my furniture is pushed up against there. For them to suggest installing the remaining flooring is like buying new tires for a car that's totaled. Waste of time and money. I started calling them a week ago, and continued to call 3-4 times a day and always told no manager available.

No one in the local office is responding, the salesman acts all surprised no one is calling. They had a local guy come by to assess my carpet install, he showed up with a doo rag on his head, ripped up jeans, and a over sized thermal shirt with a dice design all over it. Nice guy, but dude try being a little professional. The crews they sent in here, couldn't speak or comprehend English at all.

They left debris and trash all in my front yard, sidewalk, and garden. Left a McDonald's cup on my front porch. I stepped on a nail and other metal pieces on my front porch. It just goes on and on.

They must not think I am serious.

They could careless about me as a customer or my home.While they sit around their Christmas trees opening presents with family, I'll be sitting on their POS flooring!!

Review about: Luna Flooring Installation.

Reason of review: All the above.

Monetary Loss: $2900.

Preferred solution: Refund my deposit and remove all your product from my house and cancel my contract. .

I liked: Pricing.

Had an Experience with Luna Flooring?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Cmonroe
#1080187

Thank you for bringing your concerns to our attention.We can assure you that we are taking this situation very seriously, and we want to help make things right for you.

We will be following up with you shortly to discuss the situation in more detail and work towards a resolution, and you can also reach us at care@luna.com.

Thank you.Luna Customer Support

NFL823
to Cmonroe Annapolis, Maryland, United States #1080458

I have been calling Customer Support for over a week.Every time I called and asked for a manager all I ever got was the runaround.

I finally spoke with a 'manager' in your Chicago office last Fri and she made it sound like she was large and in charge and was going to make things happen, boom, boom, boom. I finally heard from her Wed evening and it was to schedule the install of the remaining product. Ummmm NO I don't want your flooring in my house. Finally I was told a rep would be at my house this Fri.

Great finally a local manager. The the Chicago rep had the nerve to call me back and say, she needed to schedule the repair. Repair? What repair?

Two options, 1-take all your flooring out of my house and let's be done with each other. 2-take all your flooring out of my house and send a qualified professional install crew in here to install all new flooring. I am leaning towards option 1. I would rather have plywood subfloor then Luna flooring in my house!

Luna doesn't care about my home or me.I've never seen such horrible customer service, horrible.

You May Also Like

Leafguard Gutter Review Leafguard " Icicles hanging off the gutters LeafGuard at least 2 feet long that I never had on the front of my house in 35 years until I put up the..." Read more Window World - Incomplete work Window World "We had 8 windows replaced last week. The installation team came in, got the old windows out, the new ones in and were working on caulking them. I decided to..." Read more Mohawk Industries - BUYER BEWARE Mohawk Industries "I bought a new home. Knowing the 3 bedrooms would need carpet, I planned weeks in advance and found the perfect carpet: Mohawk Soft DeCor, English Pewter color. ..." Read more Leaffilter North - LeafFilter's heavy handed sales practices & an oncall lawyer illustrate how adept they are at robbing their customers Leaffilter North "3/4/2015First and for most - if you get these filters pay with a credit card or open their credit card. When you have issues and want them off your house..." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Coleman Furniture - Horrible Coleman Furniture "NEVER order from Coleman Furniture. They are absolutely horrible. You will regret it. We ordered an entertainment center from them in December 2016. It got delayed and was delivered late,..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more