Had wood laminate floors put in at the end of January 2014. I was assured by the salesman that the material was of good quality and the warranty would cover any damage barring a significant standing water.
He made it a point in saying that if we dropped a bowling ball and damaged the floor, the warranty would cover it. Well about 2 months later we start to see bubbling in one isolated spot in the middle of our family room. Called luna , they had someone come out to take pictures and 3 weeks later we get a call saying damage was caused by moisture and won't cover it.
They said they would have to replace the whole floor and will charge us only $1100... going to try one last time to resolve this issue, otherwise I will file a complaint with the BBB.
Reason of review: Damaged or defective.
Monetary Loss: $4200.
Preferred solution: Deliver product or service ordered.