Round Lake, Illinois
Not resolved
1 comment

Had wood laminate floors put in at the end of January 2014. I was assured by the salesman that the material was of good quality and the warranty would cover any damage barring a significant standing water.

He made it a point in saying that if we dropped a bowling ball and damaged the floor, the warranty would cover it. Well about 2 months later we start to see bubbling in one isolated spot in the middle of our family room. Called luna , they had someone come out to take pictures and 3 weeks later we get a call saying damage was caused by moisture and won't cover it.

They said they would have to replace the whole floor and will charge us only $1100... going to try one last time to resolve this issue, otherwise I will file a complaint with the BBB.

Reason of review: Damaged or defective.

Monetary Loss: $4200.

Preferred solution: Deliver product or service ordered.

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Cmonroe
#859650

It’s disappointing that your product has not been meeting your expectations. We understand that this is a frustrating experience, and we would like help make things right, as we are committed to working with our customers if problems arise.

We understand that we’ve been in contact with you about the situation and that we are working towards a resolution with you.

Please don’t hesitate to contact us at care@luna.com if you have any additional questions or concerns.

Thanks,

Luna Customer Support

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