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Poor customer service. We have used Luna once in the past and they did a decent job with a carpet installation.

However, when we contacted this time, they set up an appointment window and never showed up. Upon contacting them about the missed appointment and told them that nobody even called us, they claimed there was a scheduling appointment and we rescheduled for the next day. They failed to show up for the second appointment as well and never once called us with a reason.

I understand that things go wrong but when it happens two times in a row, that is unacceptable.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Luna Flooring. The most disappointing about luna flooring customer care at Luna Flooring was customer services is poor Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Luna Flooring.

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Cmonroe
#1234382

Dear Customer,

We regret to hear that you were inconvenienced by two missed appointments. We want to help make things right, but are unable to locate your account with the information provided.

Please email your concerns along with you account information to care@luna.com so we can further assist.

Thank you.

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