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3.3
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1 comment

Poor customer service. We have used Luna once in the past and they did a decent job with a carpet installation.

However, when we contacted this time, they set up an appointment window and never showed up. Upon contacting them about the missed appointment and told them that nobody even called us, they claimed there was a scheduling appointment and we rescheduled for the next day. They failed to show up for the second appointment as well and never once called us with a reason.

I understand that things go wrong but when it happens two times in a row, that is unacceptable.

Product or Service Mentioned: Luna Flooring Customer Care.

Reason of review: Poor customer service.

I didn't like: Customer services is poor.

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Cmonroe
#1234382

Dear Customer,

We regret to hear that you were inconvenienced by two missed appointments. We want to help make things right, but are unable to locate your account with the information provided.

Please email your concerns along with you account information to care@luna.com so we can further assist.

Thank you.

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