1 comment

Had an appt with Luna. Wanted Laminate flooring.

Rep came out....refused to even discuss laminate--no samples. Only would discuss carpet. Gave us an estimate and then refused to allow us to get other estimates for the job. Became rude, telling us that we either signed his contract on the spot or "I am not coming back.' Asked him to email us the estimate and he responded "we don't do business that way!" Just got an estimatefrom another company for the job --in laminate for half the price that Luna wanted for carpet.

Plus this company was super nice, emailed us the estimate and ENCOURAGED us to seek other estimates and check out his company on Angie's list etc. Would NEVER use Luna!!!

Reason of review: Poor customer service.

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Thank you for bringing this situation to our attention. We are disappointed that your sales appointment did not meet your expectations, and we would like to know more about your experience.

Unfortunately, we cannot locate your account with the information posted here.

Please email your contact information to care@luna.com, and we will reach out to you to discuss your concerns.

Thank you,

Luna Customer Support

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