I will never EVER understand when a company offers in-home estimates how personally insulted the salespeople act when you refuse to be bullied into a contract right then and there! We had Bob (wish I could remember his last name) come out to our house, throw a few samples at us, quote us insanely overpriced prices, bash the competition, then get so offensive and downright angry with us when we didn't commit!
He told us "you should've gotten other quotes first before wasting people's time" then stormed out without a thank you or a card. I was never so insulted in my life!
I immediately called the customer service line to complain and basically told them I will never do business with Luna because of that *** and will encourage my friends to do the same. Terrible, terrible experience and I hope that *** gets what is coming to him.