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Top Question

What are Luna Flooring financing options?

Irene Moore
#1659320
According to www.luna.com, Luna Flooring provides financing options for customers on a budget. Available options are as follows:
 
  • 12 Months.

    Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months. Minimum monthly payments required.
  • 48 Months. 48 monthly payments with a special rate of 9,99% APR.


Both offers expire July 4, 2019.

For more details please call the company at 1-800-431-5921.
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What are Luna.com guarantees?

Irene Moore
#1657730
Based on the company website, Luna Flooring offers a 110% low price guarantee where it promises to beat any competitor’s price or refund 110% of the difference. But there are specific criteria for the guarantee.

Please find out more details on this issue given in the article Luna Flooring VS National Floors Direct: Compare Price Affordability and Terms of Service.
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How do I get a refund from Luna Flooring?

Irene Moore
#1657729

There is not a Luna Flooring FAQs page on the company site where a customer might find information about Luna Flooring return or refund policy. The only information about what to do with a Luna Flooring complaint is in the various guarantees offered by the flooring company.

The 2-year limited installation warranty covers very specific issues that arise from errors the authorized contractor makes when installing your Luna flooring. The Luna “Love Your Floors Promise” offers customers a chance to effectively “return” the flooring they dislike within thirty days according to certain parameters.

Therefore, you should contact Luna Flooring Customer Service Department by phone at (877) 241-5862 or by email at comments@luna.com and ask their customer support representatives for assistance.

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Who is the manufacturer of your vinyl plank flooring specifically butterscotch oak classic look

HelpCenter_PissedConsumer
#1645861
Your question is quite specific. You can contact Luna Flooring customer service and and ask what company makes vinyl plank flooring.
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Questions 4