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Top Question

What are Luna Flooring financing options?

Irene Moore
According to, Luna Flooring provides financing options for customers on a budget. Available options are as follows:
  • 12 Months.

    Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months. Minimum monthly payments required.
  • 48 Months. 48 monthly payments with a special rate of 9,99% APR.

Both offers expire July 4, 2019.

For more details please call the company at 1-800-431-5921.

What are guarantees?

Irene Moore
Based on the company website, Luna Flooring offers a 110% low price guarantee where it promises to beat any competitor’s price or refund 110% of the difference. But there are specific criteria for the guarantee.

Please find out more details on this issue given in the article Luna Flooring VS National Floors Direct: Compare Price Affordability and Terms of Service.

How do I get a refund from Luna Flooring?

Irene Moore

There is not a Luna Flooring FAQs page on the company site where a customer might find information about Luna Flooring return or refund policy. The only information about what to do with a Luna Flooring complaint is in the various guarantees offered by the flooring company.

The 2-year limited installation warranty covers very specific issues that arise from errors the authorized contractor makes when installing your Luna flooring. The Luna “Love Your Floors Promise” offers customers a chance to effectively “return” the flooring they dislike within thirty days according to certain parameters.

Therefore, you should contact Luna Flooring Customer Service Department by phone at (877) 241-5862 or by email at and ask their customer support representatives for assistance.


Who is the manufacturer of your vinyl plank flooring specifically butterscotch oak classic look

Your question is quite specific. You can contact Luna Flooring customer service and and ask what company makes vinyl plank flooring.

Questions 4