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It's all online and you don't see or talk to person in person. Only person you see is the sales person and once the sales contract is signed you will never see anyone and if thee is a problem (and it will be), good luck with that. You have to chase them to get...
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Cmonroe
Cmonroe

Dear customer, we're disappointed to hear that your carpet concerns have not been addressed. We'd like to follow up with you, but are unable to locate your order with the info...

#1385416
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We had the upstairs carpet replaced with wood laminate. its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality! To make matters worse..the installer didn't...
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Cmonroe
Cmonroe

Dear customer, we regret to hear that your installation did not meet your expectations and we'll like to know more. Please email us at care@luna.com, and include both the addr...

1.0
#1382438
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Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two...
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Cmonroe
Cmonroe

Dear customer, we regret to hear about your experience and we'd like to know more. Please contact us at care@luna.com with both your concerns and account information. We look ...

1.8
#1369067
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I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money. The installers came out on Friday, August 31 and installed about 80% of the carpet,...
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Cmonroe
Cmonroe

Dear Customer, We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'l...

#1357750
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WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Anonymous
P Conley

Mine is a real nightmare and I will be posting shortly as it will be lengthy. Everything said about the salesmen is correct..take money and disappear...unless you leave messag...

Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
I didn't like
  • Bad customer service
  • Poor quality
  • Lies
#1357723
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Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs. Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.1
#1357713
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the floor i purchased has buckled in 3 different places. in 2 different rooms. I called the sales person.(Chris Brilmyer) He told me oh I know what happened and i will get some one out there right away.He called me right back and said someone will be there on Thursday...
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Cmonroe
Cmonroe

Dear Customer, this is not the experience that we wish for our customers, and we'd like to know more. Please email your concerns and account information to care@luna.com for f...

I liked
  • Speed
  • Pricing
I didn't like
  • Empire luna blaming each other
  • Customer service
  • Follow up after the sales and warranty support
#1354691
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the poor experience began in the morning when no one called with a 2 hour window. first i was told they called by 9, then told 9:30, still no call. After five calls, (when they were supposed to call me), did i find out a window. i was told i was the first install that...
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Cmonroe
Cmonroe

Dear customer, we know your time is valuable and we regret to hear that you were inconvenienced by this matter. We'd like to know more, but are unable to locate your account. ...

#1353810
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Do not use. This company lies.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.0
#1351117
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Contact Luna Flooring

Mailing Address:
Luna Flooring
10 Davis Dr
Bellwood, Illinois 60104-1047
United States
Phone:
(773) 202-5862
More
I impulsively scheduled an appt with luna because they had Sun appts. Seth Bordan, the luna salesman came to my house and gauranteed me that based on the sq footage of my family room one piece of carpet would work and no seams would be needed. However the day of...
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Cmonroe
Cmonroe

Dear Customer,We'd like follow up with you and discuss your refund concerns. Unfortunately, we're unable to locate your account. Please email us at care@luna.com with both you...

Anonymous
Bill Kilgore

Luna is a big scam! Do Not use. Terrible everything!!! And I mean everything

1.0
#1345198
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