I have tried more than a half a dozen times to contact Luna. All I keep getting is someone promising to call back. Talked to Lexi and Yvette. They say my complaint is not covered but it's clearly a defective tile. Do not ever use this company. I have yet to hear from...Read more
My basement flooded due to heavy rain in July 2017-I requested pricing from 3 companies including Luna base on TV advertising The local sales Rep for Maryland came to my house -he not particularly nice and a bit pushy-but overall OK but he just wanted to sell carpet...Read more
Installers come look at my areas took pictures and called the office. Told the customer service rep to call empire because i had to much furniture and walked out. I called office and was told i didn’t have an appointment. After going 10 rounds with customer service rep...Read more
Luna Flooring - Don't waste your money
Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they don't have a storefront because somebody would have blown it up by now.
Luna Flooring - Luna worse ever company
Purchased stain free carpet it looks nasty and carpet is loose they sent this redneck looking guy to look at. Carpet been on phone to luna guy told them he stretch carpet but did nothing but take pictures they are just giving us a run a round
Luna Flooring - Terrible customer service
The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
Luna Flooring - Dust bowl 2017
Luna installed hardwood floors. We complained they kept putting off sawdust they said clean. After weeks of sweeping and vacuuming daily;it's still a dust bowl. If you have allergies avoid Luna
We have been cancelled twice and stood up once. We were having carpeting installed in 2 rooms. They only came with carpeting for one room. We have called numerous times trying to get Luna to finish the job. Customer Service is non-existing. We have adjusted our...Read more
We ordered Luna laminate flooring and carpeting in June, salesman Landis told us when the old carpeting was removed we'd get any cracks in the cement filled and the old trim would be removed and new 3 inch border would be put up. We scheduled the installation to be...Read more
I didn't like
- Customer service
Its Saturday November 4, 2017 at 7:30. My carpet was suppose to be installed between 3-6. I called Luna repeatedly to confirm this appointment. I was told the installer would contact me when they where on there way. Of course I get no call so I call at 6:15 and am told...Read more
I didn't like
- Fact they never showed up
- No response
The first time I used this company 20 years ago, things were fine. Then 2 years ago, I got carpeting for a bedroom. Things were ok until I paid for it at the end of the installation. It appeared everything went through fine on my card. I went on with my life. 8 months...Read more
Just wanted to let Tyrone (our sells rep) and Luna that our floor install of LVP today went very well and we're very pleased. After having to reschedule several times for family medical issues, Luna was extremely flexible, and there was all good communication. The crew...Read more
I am writing in regards to my purchase of LVT in light gray with smoke grout and an install date of Sat., 10/28/17. My salesman, Rick, first come to our home on Thursday, Oct. 12, 2017. My husband and I decided on the type of flooring we wanted and asked for two...Read more
Wish there was a negative star. Scheduled a consultation, received an automated message to confirm the time the morning of the appointment and then...no show, no call. After several hours past the appointed time, I called the office - my issue didn't seem to be a big...Read more
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