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I have tried more than a half a dozen times to contact Luna. All I keep getting is someone promising to call back. Talked to Lexi and Yvette. They say my complaint is not covered but it's clearly a defective tile. Do not ever use this company. I have yet to hear from...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your concerns have not been addressed, and we'd like to assist you further. Unfortunately, we're unable to locate your account w...

1.3
#1145446
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My basement flooded due to heavy rain in July 2017-I requested pricing from 3 companies including Luna base on TV advertising The local sales Rep for Maryland came to my house -he not particularly nice and a bit pushy-but overall OK but he just wanted to sell carpet...
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Cmonroe
Cmonroe

Dear Customer, Thank you for taking the time to share your experience. Your satisfaction is important to us, and we're disappointed to hear that your experience with our call ...

Anonymous
William

Try using punctuation.Your complaint is impossible to fully read or comprehend.Buy from the lowest bidder - pay in other ways.Sympathy Level = 0

3.7
#1137273
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Installers come look at my areas took pictures and called the office. Told the customer service rep to call empire because i had to much furniture and walked out. I called office and was told i didn’t have an appointment. After going 10 rounds with customer service rep...
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Cmonroe
Cmonroe

Dear Voncilla, We know that delays can be frustrating, and we're disappointed to hear that your installation was not completed as scheduled. We'll be in contact with you short...

2.4
#1137244
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Luna Flooring - Don't waste your money

Luna Flooring
#1125862
1.0
Details
Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they don't have a storefront because somebody would have blown it up by now.
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Luna Flooring - Luna worse ever company

Luna Flooring
#1089728
1.0
Details
Purchased stain free carpet it looks nasty and carpet is loose they sent this redneck looking guy to look at. Carpet been on phone to luna guy told them he stretch carpet but did nothing but take pictures they are just giving us a run a round
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
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Luna Flooring - Terrible customer service

Luna Flooring
#1072791
The person who sold us the carpet measured the room incorrectly so when they came to install they didn't have enough carpet. Took them two days to respond with an alternative delivery date. The guy who took the order disappeared- couldn't be reached by phone or email. They were terrrible to deal with.
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Luna Flooring - Dust bowl 2017

Luna Flooring
#1054350
1.3
Details
Luna installed hardwood floors. We complained they kept putting off sawdust they said clean. After weeks of sweeping and vacuuming daily;it's still a dust bowl. If you have allergies avoid Luna
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We have been cancelled twice and stood up once. We were having carpeting installed in 2 rooms. They only came with carpeting for one room. We have called numerous times trying to get Luna to finish the job. Customer Service is non-existing. We have adjusted our...
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Cmonroe
Cmonroe

Dear Customer, Your concerns are of great importance to us, and we'd like to follow up with you to make things right. Unfortunately, we're unable to locate your order with the...

#1131547
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Luna Flooring - Almost two months and still fighting to complete job.
Luna Flooring - Almost two months and still fighting to complete job.
We ordered Luna laminate flooring and carpeting in June, salesman Landis told us when the old carpeting was removed we'd get any cracks in the cement filled and the old trim would be removed and new 3 inch border would be put up. We scheduled the installation to be...
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Cmonroe
Cmonroe

Dear Irene, We've read your post and sincerely regret to hear that this was your experience. We understand that your time is valuable, and assure you that we dislike delays as...

I didn't like
  • Customer service
#1130896
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Its Saturday November 4, 2017 at 7:30. My carpet was suppose to be installed between 3-6. I called Luna repeatedly to confirm this appointment. I was told the installer would contact me when they where on there way. Of course I get no call so I call at 6:15 and am told...
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Cmonroe
Cmonroe

Dear Customer, We're disappointed to hear that your overall experience was not a positive one, and we'd like to further address your concerns. Please email your account and co...

1.0
I didn't like
  • Fact they never showed up
  • No response
#1126320
Reply to reviews
The first time I used this company 20 years ago, things were fine. Then 2 years ago, I got carpeting for a bedroom. Things were ok until I paid for it at the end of the installation. It appeared everything went through fine on my card. I went on with my life. 8 months...
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Cmonroe
Cmonroe

Dear Customer, We regret to hear that this was your experience, and would like to address your concerns ASAP. Please email your account information to care@luna.com, and menti...

#1126238
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Just wanted to let Tyrone (our sells rep) and Luna that our floor install of LVP today went very well and we're very pleased. After having to reschedule several times for family medical issues, Luna was extremely flexible, and there was all good communication. The crew...
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Cmonroe
Cmonroe

Lou, We're thrilled to hear that your experience surpassed your expectations. We hope to work with you again soon. Thank you!

4.9
#1123552
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I am writing in regards to my purchase of LVT in light gray with smoke grout and an install date of Sat., 10/28/17. My salesman, Rick, first come to our home on Thursday, Oct. 12, 2017. My husband and I decided on the type of flooring we wanted and asked for two...
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Anonymous
Suzanne Rosbach

I read your honest review of Luna. I won't be calling them. You may have saved me wasting time & money.

Cmonroe
Cmonroe

Dear Ann, We never want our customers to be inconvenienced, and apologize for your experience. We take matters such as this one very seriously, and we'll be in contact with yo...

#1123521
Reply to reviews
Wish there was a negative star. Scheduled a consultation, received an automated message to confirm the time the morning of the appointment and then...no show, no call. After several hours past the appointed time, I called the office - my issue didn't seem to be a big...
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Cmonroe
Cmonroe

Dear Customer, We dislike missed appointments as much as you do, and sincerely apologize for the inconvenience. We'd like to follow up with you, so we can address your concern...

#1123294
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