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Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna quoted me for my kitchen of 121 square feet, a living room, hall, foyer, and 3 bedrooms. Sales guy came out measured quoted us a price pulled up the carpet to make sure no issues..... installed kitchen, horrible job, I have picks! Didn’t tear down old floor or...
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Cmonroe
Cmonroe

Dear customer, we're disappointed to hear that your concerns have not been addressed, and we'd like to help. Please contact us at care@luna.com with both the street and phone ...

1.0
#1427624
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I had the Luna guys over on the 12th and 13th November 2018. The team on the 12th worked hard all day and we bought them dinner, great crew. A crew came in on the 13th to finish one room, again I thought they were as good. As it turns out when they left I found we were...
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Cmonroe
Cmonroe

Dear customer, this is not the experience that we expect for our customers, and we'd like to follow up with you to learn more. Please email us at care@luna.com with both your ...

2.7
#1427517
Reply to reviews
We had carpet laid November 16,2018 and the installers did not complete the work so my wife and I have been calling Lunar and they have been giving us the run around mow here it is November 30,2018 and my wife got a ca on November 29,2018 from Luna flooring stating...
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Cmonroe
Cmonroe

Dear customer, thanks for bringing your experience to our attention. We’d like to reach out to you to discuss what happened. However, we’re unable to locate your account. Plea...

1.0
#1411828
Reply to reviews
It's all online and you don't see or talk to person in person. Only person you see is the sales person and once the sales contract is signed you will never see anyone and if thee is a problem (and it will be), good luck with that. You have to chase them to get...
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Cmonroe
Cmonroe

Dear customer, we're disappointed to hear that your carpet concerns have not been addressed. We'd like to follow up with you, but are unable to locate your order with the info...

#1385416
Reply to reviews
We had the upstairs carpet replaced with wood laminate. its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality! To make matters worse..the installer didn't...
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Cmonroe
Cmonroe

Dear customer, we regret to hear that your installation did not meet your expectations and we'll like to know more. Please email us at care@luna.com, and include both the addr...

1.0
#1382438
Reply to reviews
Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two...
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Cmonroe
Cmonroe

Dear customer, we regret to hear about your experience and we'd like to know more. Please contact us at care@luna.com with both your concerns and account information. We look ...

1.8
#1369067
Reply to reviews
I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money. The installers came out on Friday, August 31 and installed about 80% of the carpet,...
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Cmonroe
Cmonroe

Dear Customer, We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'l...

#1357750
Reply to reviews
WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Anonymous
P Conley

Mine is a real nightmare and I will be posting shortly as it will be lengthy. Everything said about the salesmen is correct..take money and disappear...unless you leave messag...

Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
I didn't like
  • Given the run around
  • Lies
  • Bad customer service
#1357723
Reply to reviews
Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs. Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.1
#1357713
Reply to reviews

Contact Luna Flooring

Mailing Address:
Luna Flooring
10 Davis Dr
Bellwood, Illinois 60104-1047
United States
Phone:
(773) 202-5862
More
the floor i purchased has buckled in 3 different places. in 2 different rooms. I called the sales person.(Chris Brilmyer) He told me oh I know what happened and i will get some one out there right away.He called me right back and said someone will be there on Thursday...
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Cmonroe
Cmonroe

Dear Customer, this is not the experience that we wish for our customers, and we'd like to know more. Please email your concerns and account information to care@luna.com for f...

I liked
  • Pricing
  • Speed
I didn't like
  • Customer service
  • Follow up after the sales and warranty support
  • Empire luna blaming each other
#1354691
Reply to reviews