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I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money. The installers came out on Friday, August 31 and installed about 80% of the carpet,...
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Cmonroe
Cmonroe

Dear Customer, We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'l...

#1357750
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WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
I didn't like
  • Lies
  • Bad customer service
  • Given the run around
#1357723
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Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs. Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.1
#1357713
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the floor i purchased has buckled in 3 different places. in 2 different rooms. I called the sales person.(Chris Brilmyer) He told me oh I know what happened and i will get some one out there right away.He called me right back and said someone will be there on Thursday...
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Cmonroe
Cmonroe

Dear Customer, this is not the experience that we wish for our customers, and we'd like to know more. Please email your concerns and account information to care@luna.com for f...

#1354691
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the poor experience began in the morning when no one called with a 2 hour window. first i was told they called by 9, then told 9:30, still no call. After five calls, (when they were supposed to call me), did i find out a window. i was told i was the first install that...
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Cmonroe
Cmonroe

Dear customer, we know your time is valuable and we regret to hear that you were inconvenienced by this matter. We'd like to know more, but are unable to locate your account. ...

#1353810
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Do not use. This company lies.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.0
#1351117
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I impulsively scheduled an appt with luna because they had Sun appts. Seth Bordan, the luna salesman came to my house and gauranteed me that based on the sq footage of my family room one piece of carpet would work and no seams would be needed. However the day of...
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Cmonroe
Cmonroe

Dear Customer,We'd like follow up with you and discuss your refund concerns. Unfortunately, we're unable to locate your account. Please email us at care@luna.com with both you...

Anonymous
Bill Kilgore

Luna is a big scam! Do Not use. Terrible everything!!! And I mean everything

1.0
#1345198
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Poor management and poor communication. Submitted orders are left for low paid employees to handle. Nobody follows up on anything . Im disgusted with this company. The customer is the only one being inconvenienced.
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Cmonroe
Cmonroe

Dear Customer, this is not the experience that we wish for our customers, and we'd like to know more. Please email your concerns and account information to care@luna.com for f...

#1344157
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Although the customer service department is professional. They really can only document any request, question, etc. and then they send it to some magical place where it totally gets screwed up. I am beyond frustrated, actually in tears I am so frustrated. I will never...
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Cmonroe
Cmonroe

Dear Customer, we're disappointed to hear bout the lack of follow up that you've received. Please email your concerns and contact information to care@luna.com for further assi...

#1343685
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Contact Luna Flooring

Mailing Address:
Luna Flooring
10 Davis Dr
Bellwood, Illinois 60104-1047
United States
Phone:
(773) 202-5862
More

Luna Flooring Products and Services

I will begin at the conclusion, this was quite simply the worst experience i have ever had with any company ever. It didnt start that way, but it quickly went down hill. Outdated sales tactics was a flag but we over looked it. The scheduling started out ok, we were to...
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Anonymous
Anonymous

Addition to story: I threatened to dispute credit card charges until the work was finished - within 16 hours I received and email and a call. This is so infuriating that this ...

Cmonroe
Cmonroe

Dear customer, we've read your review and take your concerns very seriously. We'd like to follow up with you ASAP, but are unable to locate your order information. Please emai...

1.0
#1341501
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