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4 comments
1.0
Details
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna quoted me for my kitchen of 121 square feet, a living room, hall, foyer, and 3 bedrooms. Sales guy came out measured quoted us a price pulled up the carpet to make sure no issues..... installed kitchen, horrible job, I have picks! Didn’t tear down old floor or...
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Cmonroe
#1615856

Dear customer, we're disappointed to hear that your concerns have not been addressed, and we'd like to help. Please contact us at care@luna.com with both the street and phone ...

Author
Location
Schaumburg, Illinois
Reason of review
Bad quality
Review #1427624 is a subjective opinion of poster.
1 comment
1.8
Details
I paid half up front. Had a salesman come out to the house, look at the job we wanted done and gave us an estimate. We waited for over a month. When the 2 men showed up for the job they took one look at our job and said they were not able to move our furniture ( which...
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Anonymous
#1705142

Dear customer, we take your concerns seriously, and would like to follow up with you to discuss your concerns. Please email us at care@luna.com for further assistance, thank y...

Author
Cons
  • Delivery and customer service responsiveness
Reason of review
Work Experience or Job Application
Loss
$1500
Preferred solution
Full refund
Review #1563216 is a subjective opinion of poster.
1 comment
As a first time homeowner and first time customer of Luna I was very disappointed with the service from beginning to end. I sought out Luna to have Luxury Vinyl Planks (LVP) floors installed. I left an inquiry online to be contacted by Luna. When I was contacted by...
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Cmonroe
#1705144

Dear customer, we regret to read your review and would like to further assist you. Unfortunately, we're unable to locate your account with the information provided. Please pro...

Author
Location
Schaumburg, Illinois
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1561374 is a subjective opinion of poster.
1 comment
1.2
Details
The carpet installed in all the bedrooms are poorly installed. Needs to be re-stretched over and over again. I am frustrated and wont be considering this company ever in my life.
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Cmonroe
#1697488

Dear customer, we never want our customers to feel this way, and regret to hear that your carpet is not meeting your expectations. We'd like to further assist you, but are una...

Author
Location
Schaumburg, Illinois
Reason of review
Bad quality
Review #1551363 is a subjective opinion of poster.
0 comments

Luna Flooring - Pissed consumer

1.0
Details
My issue has been resolved and money refunded.
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Author
Review #1545557 is a subjective opinion of poster.
1 comment
1.0
Details
*Do not use Luna They are such a rip off I have been calling for 2 days trying to cancel service and all they are doing is giving me the run around. No one wants to refund my deposit they all keep try to match my quote from empire but the horrible customer service i...
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Cmonroe
#1693439

Dear customer, this is not the experience that we wish for our customers and we apologize for this matter. We’d like to assist further, but we can't locate your account. Pleas...

Author
Review #1540198 is a subjective opinion of poster.
0 comments

Luna Flooring - Unhappy with quality of product

1.0
Details
Quality of carpet pad not what was promised/ paid for. Walls scuffed/ paint removed during installation. Told need to wait 1-3 days for call back for potential resolution. That is an unacceptable time frame.
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Author
Review #1526230 is a subjective opinion of poster.
0 comments
Getting carpet installed by Luna was one of the most unpleasant experiences in my life. If I could give 0 starts, I would. My carpet was supposed to be installed Thursday, 4/25/19, but when the installers arrived, they claimed they had the wrong size carpet roll. In...
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Author
Pros
  • Installers worked hard
Cons
  • Rescheduling of installation
Tags
  • Bad Sevice
Review #1525191 is a subjective opinion of poster.
1 comment
1.0
Details
Normally I do not complain on social media but I'm so aggravated at this point that it seems it's the only thing left to do. We had a floor installed last week. I was SO excited! It looked great. 2 days later I'm sitting at my desk in my basement and I start hearing...
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Cmonroe
#1670992

Carol, we take your concerns very seriously and sincerely apologize for your experience. We'll be in touch with you shortly to start working on a resolution.

Author
Cons
  • Delivery and customer service responsiveness
  • Drop the ball on installation issues
Reason of review
Work Experience or Job Application
Review #1509902 is a subjective opinion of poster.
1 comment
I had my flooring installed April 3, 2019. Some time in March a Sales Rep. came to my house and showed examples of wooden tiles. I chose a ceramic tile. When he was working in his computer he quoted me a price and said his manager came on line and said he can offer me...
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Cmonroe
#1668969

Dear customer, we take your concerns seriously and would like to follow up with you ASAP. Unfortunately, we're unable to locate your order. Please email us at care@luna.com wi...

Author
Reason of review
Bad quality
Review #1507272 is a subjective opinion of poster.

Contact Luna Flooring Customer Service

Mailing Address:
Luna Flooring
333 Northwest Ave
Northlake, Illinois 60164-1604
United States
Phone:
(773) 202-5862
All Luna Flooring Contacts

Latest Question

Luna Flooring Questions
0 comments

Luna Flooring - Lumps in carpet

We purchase carpet from Luma. We had it placed in the living room. dinning room, hall and one bedroom. Every room has a lump n the carpet. the living and dinning rooms have two. The hall and bedroom has three lumps.
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Author
Reason of review
Bad quality
Loss
$8
Preferred solution
Let the company propose a solution
Review #1499493 is a subjective opinion of poster.