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A moisture barrier was not installed with my carpet as ordered! I spoke with a representative who then spoke with the Warehouse prior to them coming out for the original installation. Afterwards I spoke with a representative again who figured out what the problem was...
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Anonymous
Williams

This company really sucks, I had an appointment scheduled to install flooring. A salesman came to my home and showed me a few samples. After viewing I was not ready to install...

Cmonroe
Cmonroe

Dear Customer,We want to resolve your concerns, but we are unable to locate your account with the information provided. Please contact us at care@luna.com so we can follow up ...

#1287210
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Like many before me, Luna arrived later than expected without enough carpet to complete the job, which they failed to mention until they were packing up to go. They promised that someone from customer service would call and schedule an appt within a day or two to...
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration and the inconvenience this has caused, and we’d like to further assist you. Unfortunately, we’re unable to locate your order with ...

#1283938
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Luna Flooring - Did NOT install the ordered product
I am remodeling my basement and I spoke with several companies but decided to go with Luna. After placing the order... Days Later a competitor called me and asked if they were installing a moisture barrier! I didn't know so I called and spoke with a representative who...
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration, and we’d like to further assist you. Unfortunately, we’re unable to locate your order with the information in your post. Please e...

#1283459
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First no call the day before to set installation time." Call the morning of and we can narrow it down. But it will be between 8 and 6" Second get a recorded call " installers will be there between 8-10". 12 pm now show. Called customer service three times, got hung up...
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Cmonroe
Cmonroe

Dear Customer,We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'll...

#1283014
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We hired Empire 15 years ago and they did not do a great job. They installed my laminate flooring with a separation bar between the dining room and living room and it is a tripped hazard. They didn't even bother to level the floor. I should have paid more to get it...
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Cmonroe
Cmonroe

Dear Customer,We regret to hear that you were unable to speak to someone in regards to your concerns, and we'd like to further assist you. Please email us at care@luna.com wit...

#1278307
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Received msg that product did not arrive. House is packed up ready for install and pretty much unusable. After reading reviews I see I should not have gone with Luna. Need resolution ASAP
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration and the inconvenience this has caused, and we’d like to further assist you. Unfortunately, we’re unable to locate your order with ...

#1266338
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Scheduled to install floors today. We have packed up leaving the kitchen and much of the downstairs unusable. Received a voice message this morning that they will not be here today...”product has not arrived”. So what now?
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Anonymous
Garrett

We are waiting from 1pm to 610.Schedule was 1pm to 3pmNo answer from installer or customer serviceThis is my off day and nothing has been accomplishedHammond Indiana, today Ju...

#1266335
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Had laminated floors put down last year October 2017 floor separating, buckling separating. Instead of owning their ridiculous unprofessional work they make excuses and lie as to why it’s happening. I DO NOT RECOMMEND THEM TO NO ONE WORST UNPROFESSIONAL SERVICE EVER to...
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Cmonroe
Cmonroe

Dear Customer,We've read your post and we're disappointed to hear that your laminate floor is not meeting your expectations. We would like further assist you, but are unable t...

1.0
#1257510
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This is the second time I've had to contact them about the bulking. This time they said I would have to pay $300.00 because I haven't had it professional cleaned. My carpet is not dirty. I don't have a lot of traffic in my house and everyone who enters where the carpet...
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration and we’d like to further assist you. Unfortunately, we’re unable to locate your order with the information in your post. Please em...

#1253505
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Luna Flooring - A total botched job.
Per my conversation with Luna, last Saturday May 28th, I have had many things go wrong with this installation. Let's begin with the carpet. Wrong address coming late calling us early in the morning five times, still can't understand how to find my house. They also...
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Cmonroe
Cmonroe

Mrs. Bryan,We understand your frustration, and regret to hear that you remain unsatisfied with your installation. We've located your order, and we'll be following up with you ...

1.6
#1249641
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