Luna Flooring

I have made 3 calls to Luna (6/25, 7/14 &;;;;;;;;;; 7/20) notifying them that the carpet we had installed last fall has stains on it that are not coming out. We bought the most stain resistant carpet & padding for 3 rooms and were told that they would address any issues.

I was told each time I called that a person would be contacting me to make arrangements to come assess our situation and fix it. The first time I was told to allow 3-5 business days. After that I have been told each time I would be contacted in 24 hours. The most recent call, they told me that the person from the company stated they had been calling me and leaving messages.

No calls or messages and they have my correct cell number.

I will never ever do business with Luna again. They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level.

Only on hold for long periods of time and false reassurances. Will reach out to better business bureau next and be sure to post my experiences on all social media platforms.

I contracted with Luna Flooring to install hardwood in my living room and dining room. I already had hardwood in the rest of my home, so I needed Luna to ensure they matched the existing hardwood.

Luna Flooring is supposed to be experts in Flooring, so when I asked about the difference in the wood, they told me my existing hardwood had been exposed to the sun, so the color was different from the new hardwood. They assured me the hardwood was the same. Well, they lied. They installed red oak hardwood and my existing hardwood was white oak.

Luna Flooring management refuses to take responsibility for their mistake and flat out lie. So, now I am stuck with paying to have the hardwood replaced by a reputable and legitimate flooring company.

If you need any type of flooring, even if it's for your dog's kennel or doghouse...DO NOT call Luna Flooring or Empire Flooring because they are not reputable companies and if they screw up, they will NOT take ownership of their mistake! RUN...don't walk away from Luna Flooring!!!

Luna advertised 70%off with free in home estimates. I made an appointment for an estimate.

I received 3 reminders about my appt. My mom was home, but she called and let the rep speak to me. He said I needed to be there to pick the floor. I told him Mom could pick it.

He asked, "does she have money for a deposit ?". Sir you would need to give the estimate first. He said that is not the way they do things and a deposit was as required. I told him I was shopping for the best price and if he couldn't give me an estimate without a deposit then he could leave.

He left!!!!!

How can I give a deposit without a price? I'm pissed

WORST COMPANY EVER! They were supposed to install two bedrooms of carpet today.

We only wanted one room done at a time, but they talked into doing two at the same time. We spent hours taking items and furniture out of both rooms between last evening and this morning. They call at 9:30 am to inform us that they will not be able to install the carpet today after all. "We can do it this Thursday or Friday." Oh yeah, so we can move the furniture all back into the bedroom (because we can't leave it all sit throughout the rest of our house), then take it all back out and then tell us sometime that morning that you won't be here either?

It took me two hours of phone calls and wasted time to FINALLY talk to someone who is SUPPOSEDLY refunding us in the form of a check which "can take up to 10 days" or with the state of USPS, it may take much, much longer - or not arrive at all. I am furious and will NEVER work with Luna againWoWR

This place is terrible I wanted a grey carpet and they installed a beige I dont know if there color blind. And they supposedly have a love you carpet guarentee well we have been leaving messages with some guy Brian Hartley who never returns call this guy should be fired we left him numerous voicemails and taking time out of my days to sit on the phone and wait today was another 45 min on hold until I hung up now

Im back on the phone again 20 min Im still no one has picked up the phone. This place I wish I read there reviews before hiring this company there reviews are terrible and so isnt mine

I made the biggest mistake in hiring these hacks. I ordered carpet and on the day of installation these 3 Bozo show up No PPE at all. So I figured since my kids weren't here, because I was in a rush. These guy while I was gone my wife filmed these guys .1 unrolling the carpet on my dirty driveway , cut it to size, 2.Track through our flower bed after I asked them not to tread the our yard (Still snow on the ground) bring it into our home. 3.Then they tracked gum on my brand new carpet while walking on it with their dirty shoes. 4.Then these idiots broke the trim around my door attempting to tuck it in. 5.They scratch and gouged damn near all of my newly installed and freshly painted drywall. 6. Did a lousy job of installing and tacking down the carpet. ( there's place you can just pick it up) 7. To add insult to injury one of these idiots ate lunch and left behind all his garbage.

I called for almost two months with no answer. Then after about almost three weeks of negotiating this guy. He said that they would reinstall new carpet in five days which was a Saturday. I waited around all day for over six hours and no phone ,test, email nothing. So I finally called and inquired about my installation and the I was told that "they weren't coming today because that they were all out of the carpet"

After these I was done. I called there headquarters numerous times and talk to this so called manager or supervisor and I told him that they can come and remove this crap and that I wasn't paying for their F@#&;;;;;; service.

Then he basically said to me that I'm stuck and that have to pay them. Again I told him I refuse to pay him anything and they're not going to extort me with their *** service. Since then I've called the BBB and this *** still want me to pay for this garbage. With no mention of the damage they've caused or the financial back as well time consuming project set back.

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and also unraveling

I am so upset. I am a single mother and this company is a big scam.

I paid 1750 for carpet that is 10 months later matted down and unraveling. It looks just as bad as the carpet before that was old. Stains didnt come out after being professionally cleaned. I want them to install carpet that lasts.

The sales guy said this carpet was the best. I want someone to help me contact CW20578

Three weeks ago an estimator came out to my house to estimate how much it would cost to fix my kitchen floor. My fridge sprung a leak and the wood is raised up and needs to be fixed.

Id appreciate your attention to this matter ASAP. The floor isnt getting better.

Marilyn Lendvay

831* 190th Avenue

Bristol, Wi

262 891 ****

Thank you.

There was several issues with the work done. Titles are lose in the flooring.

Side trim came off easily..

Someone finally came out to review my concerns after arguing for months and now I'm getting the run round for someone to call me back to schedule the additional work.. I wish I read all these reviews before I wasted my money..

A service order was sent down to Melissa. She refused to carry out the order.

I paid out three thousand and some dollars to have my floors done and only got the basement done. I got a phone call about how i like my floors , I respond that i was rip off and was told that it was not ok. I've talk to twice and she still wont get the job complete. I am very disappointed that she thinks a word form the main office, isn't going to make her carry the service order.

James hill at 315 Leeanne RD. Essex MD.

21221. phone, 443 922 ****.