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Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna Flooring - Buyer beware- worst company
Luna quoted me for my kitchen of 121 square feet, a living room, hall, foyer, and 3 bedrooms. Sales guy came out measured quoted us a price pulled up the carpet to make sure no issues..... installed kitchen, horrible job, I have picks! Didn’t tear down old floor or...
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Cmonroe
Cmonroe

Dear customer, we're disappointed to hear that your concerns have not been addressed, and we'd like to help. Please contact us at care@luna.com with both the street and phone ...

1.0
#1427624
Reply to reviews
I had the Luna guys over on the 12th and 13th November 2018. The team on the 12th worked hard all day and we bought them dinner, great crew. A crew came in on the 13th to finish one room, again I thought they were as good. As it turns out when they left I found we were...
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Cmonroe
Cmonroe

Dear customer, this is not the experience that we expect for our customers, and we'd like to follow up with you to learn more. Please email us at care@luna.com with both your ...

2.7
#1427517
Reply to reviews
Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two...
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Cmonroe
Cmonroe

Dear customer, we regret to hear about your experience and we'd like to know more. Please contact us at care@luna.com with both your concerns and account information. We look ...

1.8
#1369067
Reply to reviews
We had carpet laid November 16,2018 and the installers did not complete the work so my wife and I have been calling Lunar and they have been giving us the run around mow here it is November 30,2018 and my wife got a ca on November 29,2018 from Luna flooring stating...
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Cmonroe
Cmonroe

Dear customer, thanks for bringing your experience to our attention. We’d like to reach out to you to discuss what happened. However, we’re unable to locate your account. Plea...

1.0
#1411828
Reply to reviews
WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Anonymous
P Conley

Mine is a real nightmare and I will be posting shortly as it will be lengthy. Everything said about the salesmen is correct..take money and disappear...unless you leave messag...

Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
I didn't like
  • Given the run around
  • Lies
  • Poor quality
#1357723
Reply to reviews
I will begin at the conclusion, this was quite simply the worst experience i have ever had with any company ever. It didnt start that way, but it quickly went down hill. Outdated sales tactics was a flag but we over looked it. The scheduling started out ok, we were to...
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Anonymous
Anonymous

Addition to story: I threatened to dispute credit card charges until the work was finished - within 16 hours I received and email and a call. This is so infuriating that this ...

Cmonroe
Cmonroe

Dear customer, we've read your review and take your concerns very seriously. We'd like to follow up with you ASAP, but are unable to locate your order information. Please emai...

1.0
#1341501
Reply to reviews
I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money. The installers came out on Friday, August 31 and installed about 80% of the carpet,...
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Cmonroe
Cmonroe

Dear Customer, We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'l...

#1357750
Reply to reviews
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
We had them install the carpet everywhere in the house. Even though we were very happy with the installers at the time. 9 months later carpet everywhere was worn out ( and it's not high traffic areas). Besides hallways ( pattern carpet) was flat in all the rooms. Seams...
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Cmonroe
Cmonroe

Dear Customer, We never want our customers to be disappointed in their product purchases, and we're sorry to hear that your carpet is not meeting your expectations. We'd like ...

1.8
I liked
  • Installers
I didn't like
  • Quality
#1165469
Reply to reviews
We had the upstairs carpet replaced with wood laminate. its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality! To make matters worse..the installer didn't...
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Cmonroe
Cmonroe

Dear customer, we regret to hear that your installation did not meet your expectations and we'll like to know more. Please email us at care@luna.com, and include both the addr...

1.0
#1382438
Reply to reviews
I impulsively scheduled an appt with luna because they had Sun appts. Seth Bordan, the luna salesman came to my house and gauranteed me that based on the sq footage of my family room one piece of carpet would work and no seams would be needed. However the day of...
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Cmonroe
Cmonroe

Dear Customer,We'd like follow up with you and discuss your refund concerns. Unfortunately, we're unable to locate your account. Please email us at care@luna.com with both you...

Anonymous
Bill Kilgore

Luna is a big scam! Do Not use. Terrible everything!!! And I mean everything

1.0
#1345198
Reply to reviews