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Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
We had them install the carpet everywhere in the house. Even though we were very happy with the installers at the time. 9 months later carpet everywhere was worn out ( and it's not high traffic areas). Besides hallways ( pattern carpet) was flat in all the rooms. Seams...
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Cmonroe
Cmonroe

Dear Customer, We never want our customers to be disappointed in their product purchases, and we're sorry to hear that your carpet is not meeting your expectations. We'd like ...

2.4
I liked
  • Installers
I didn't like
  • Quality
#1165469
Reply to reviews
Made appointment with someone to come out to measure and pick out carpet for lv ,din,and rec rooms, I agreed with cost and carpet was to beinstalled in 4 days. On day of install received call that had to cancel because they couldn't find an installer so they rescheld...
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Cmonroe
Cmonroe

Dear customer, we sincerely regret to hear about your experience, and we'd like to know more. Please contact us at care@luna.com with both your concerns and account informatio...

1.0
#1331769
Reply to reviews
A bunch of sharks. Salesman gave me a price. I said OK, and he did some paperwork on the phone. I never spoke with anyone on the phone. Papers came in the mail the next day, fed ex, indicating "phone". I paid a deposit of over $600, I then found out that the drywall...
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Cmonroe
Cmonroe

Dear Customer,We're sorry to hear this, and we'd like to further address your refund concerns. Please send an email to care@luna.com with your contact information, and we'll g...

1.1
I didn't like
  • Cancellation service
  • Took advantage of me i signed nothing
#1307711
Reply to reviews
We executed an agreement for new carpeting and linoleum tile. the carpet guys came and went as promised. No problems. I was scheduled and was expecting an installation of the linoleum tiles on Friday, July 27. I received a call mid-morning, advising that installers...
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Cmonroe
Cmonroe

Dear customer, we know your time is valuable and we regret to hear about your experience. We'd like to follow up with you, but are unable to locate your account. Please email ...

#1316476
Reply to reviews
First they send ONE person to install my whole house, which took him almost 8 hrs. I had to remove every item from each room, so you can only image what my house looked like. After the installation I found so many hard lumps under my carpet. I contact Luna they sent...
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Cmonroe
Cmonroe

Dear Customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

#1325130
Reply to reviews
If I could give a 0 stars I would. STAY AWAY IF YOU VALUE YOUR TIME. Day 1: they called to say I was the first appointment of the day. Then they called and gave me a window of 10-12. When nothing by 12 I called and they said ya sorry, 12-2. Again at 2 there was no one...
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Cmonroe
Cmonroe

Dear Customer, we're disappointed to hear that you feel this way. Please email your concerns and contact information to care@luna.com for further assistance, thank you.

2.1
#1314369
Reply to reviews
Luna Flooring - Did NOT install the ordered product
I am remodeling my basement and I spoke with several companies but decided to go with Luna. After placing the order... Days Later a competitor called me and asked if they were installing a moisture barrier! I didn't know so I called and spoke with a representative who...
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Cmonroe
Cmonroe

Dear Customer,We understand your frustration, and we’d like to further assist you. Unfortunately, we’re unable to locate your order with the information in your post. Please e...

#1283459
Reply to reviews
Luna Flooring - A total botched job.
Per my conversation with Luna, last Saturday May 28th, I have had many things go wrong with this installation. Let's begin with the carpet. Wrong address coming late calling us early in the morning five times, still can't understand how to find my house. They also...
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Cmonroe
Cmonroe

Mrs. Bryan,We understand your frustration, and regret to hear that you remain unsatisfied with your installation. We've located your order, and we'll be following up with you ...

1.6
#1249641
Reply to reviews
March 31st,2018 It started with a pushy aggressive salesman named Brian, who at one point after telling him we only wanted an estimate that day because we had no idea what flooring for an entire home costs, told us that if we wanted to know that, we should have taken...
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Cmonroe
Cmonroe

Dear Mr. Baron,This is not the experience that we wish for our customers, and we regret to hear that your initial sales experience was not a positive one. We'll be further inv...

#1238072
Reply to reviews

Contact Luna Flooring

Mailing Address:
Luna Flooring
10 Davis Dr
Bellwood, Illinois 60104-1047
United States
Phone:
(773) 202-5862
More
Luna wants your payment before the work in done. Carpet installers was great installers was great. Flooring guys discovered after pulling my floors up that my floors are uneven and possible asbestos so they left my floors in a mess and no one can called me back so I...
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Cmonroe
Cmonroe

Dear customer, we know your time is valuable and we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to loca...

1.0
#1317700
Reply to reviews