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Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two...
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Cmonroe
Cmonroe

Dear customer, we regret to hear about your experience and we'd like to know more. Please contact us at care@luna.com with both your concerns and account information. We look ...

1.8
#1369067
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I will begin at the conclusion, this was quite simply the worst experience i have ever had with any company ever. It didnt start that way, but it quickly went down hill. Outdated sales tactics was a flag but we over looked it. The scheduling started out ok, we were to...
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Anonymous
Anonymous

Addition to story: I threatened to dispute credit card charges until the work was finished - within 16 hours I received and email and a call. This is so infuriating that this ...

Cmonroe
Cmonroe

Dear customer, we've read your review and take your concerns very seriously. We'd like to follow up with you ASAP, but are unable to locate your order information. Please emai...

1.0
#1341501
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I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money. The installers came out on Friday, August 31 and installed about 80% of the carpet,...
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Cmonroe
Cmonroe

Dear Customer, We know delays can be frustrating, and we'd like to further address your concerns. Please send an email to care@luna.com with your contact information, and we'l...

#1357750
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Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
Luna Flooring - Bad quality carpet
We had them install the carpet everywhere in the house. Even though we were very happy with the installers at the time. 9 months later carpet everywhere was worn out ( and it's not high traffic areas). Besides hallways ( pattern carpet) was flat in all the rooms. Seams...
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Cmonroe
Cmonroe

Dear Customer, We never want our customers to be disappointed in their product purchases, and we're sorry to hear that your carpet is not meeting your expectations. We'd like ...

1.8
I liked
  • Installers
I didn't like
  • Quality
#1165469
Reply to reviews
I impulsively scheduled an appt with luna because they had Sun appts. Seth Bordan, the luna salesman came to my house and gauranteed me that based on the sq footage of my family room one piece of carpet would work and no seams would be needed. However the day of...
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Cmonroe
Cmonroe

Dear Customer,We'd like follow up with you and discuss your refund concerns. Unfortunately, we're unable to locate your account. Please email us at care@luna.com with both you...

Anonymous
Bill Kilgore

Luna is a big scam! Do Not use. Terrible everything!!! And I mean everything

1.0
#1345198
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We had the upstairs carpet replaced with wood laminate. its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality! To make matters worse..the installer didn't...
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Cmonroe
Cmonroe

Dear customer, we regret to hear that your installation did not meet your expectations and we'll like to know more. Please email us at care@luna.com, and include both the addr...

1.0
#1382438
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Made appointment with someone to come out to measure and pick out carpet for lv ,din,and rec rooms, I agreed with cost and carpet was to beinstalled in 4 days. On day of install received call that had to cancel because they couldn't find an installer so they rescheld...
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Cmonroe
Cmonroe

Dear customer, we sincerely regret to hear about your experience, and we'd like to know more. Please contact us at care@luna.com with both your concerns and account informatio...

1.0
#1331769
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Do not use. This company lies.
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Cmonroe
Cmonroe

Dear customer, we regret to know that your experience did not meet your expectations. We'd like to follow up with you, but are unable to locate your account. Please email us a...

1.0
#1351117
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WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET... THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG...
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Cmonroe
Cmonroe

Dear Customer, we take your concerns very seriously and we'd like to know more. Please email us at care@luna.com with both your concerns and contact information and we'll be i...

1.0
I didn't like
  • Fact they never showed up
  • Bad customer service
  • Given the run around
#1357723
Reply to reviews
the floor i purchased has buckled in 3 different places. in 2 different rooms. I called the sales person.(Chris Brilmyer) He told me oh I know what happened and i will get some one out there right away.He called me right back and said someone will be there on Thursday...
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Cmonroe
Cmonroe

Dear Customer, this is not the experience that we wish for our customers, and we'd like to know more. Please email your concerns and account information to care@luna.com for f...

I liked
  • Speed
  • Pricing
I didn't like
  • Follow up after the sales and warranty support
  • Customer service
  • Empire luna blaming each other
#1354691
Reply to reviews