Waukegan, Illinois
1 comment
Not resolved
1.6
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Website

I bought carpeting for three bedrooms and a hallway.I paid for extra padding and a more expensive padding at the salesman's suggestion.

The day of installation left a multitude of problems: A broken desk, scratched closet doors, staples throughout the house, carpet pieces in each room of the house the installers went (to include the outside), multiple doors either not hung or hung improperly, and the installers refusal to cover their outside gym shoes on the brand new carpet. The customer service manager was ok to deal with, until a repairman charged the company in excess of $600 to fix their damages.

The representative told me it should be common sense with new carpeting the doors would not fit and Luna is not responsible.This is the worst company I have ever dealt with and not only will they not receive my business but I actively tell multiple people at work, daily, about the horrible experience (even if they are not in the market for carpeting).

Review about: Luna Flooring Carpet Installation.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Price reduction.

I liked: Sales pitch.

I didn't like: Price, Customer service.

Had an Experience with Luna Flooring?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Cmonroe
#1029601

Hi Cory, we never want our customers to be disappointed in our service, and we will be contacting you shortly to discuss your experience in more detail and work towards a resolution.

Thank you,

Luna Customer Support

You May Also Like

Mohawk Industries - BUYER BEWARE Mohawk Industries "I bought a new home. Knowing the 3 bedrooms would need carpet, I planned weeks in advance and found the perfect carpet: Mohawk Soft DeCor, English Pewter color. ..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more HORRIBLE!!!! DO NOT USE LUNA FLOORING! Luna Flooring "I am disgusted by this company. First of all we were told we would be the first appointment of the day but they did not show up until 2pm. by..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Metropcs - Horrible Service, Customer Service & Experience Metropcs "Worst phone service provider I have ever used. The service is horrible the phone CCRS will place on hold 15 mins consecutive without even checking back in and make you..." Read more Penske Truck Rental - The worst company ever Penske Truck Rental "I live in an apartment complex and came out side to leave to have a movers blocking me and every one else in they did not try to move or..." Read more Pulse TV - Opened package and found screw stripped on floodlite Pulse TV "yes, I tried but its Sat. I guess they are not at work, light has 2 stripped threaded holes used for mounting need you to make good on this sale...." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more