Chatham, Massachusetts
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1 comment

We wanted a quote from 3 different companies to find the best price and quality. Paul from Luna came over and one of the first things he said was that the company that was here before him are crooks and that they never show up to appointments.

He kept bad mouthing every other carpet company and also complained numberous times about driving 100miles to get here. After he gave us his quote we told him the company before him was less so he called his boss to ask if they could beat that price.

When we still didn't want to go with Luna (mostly because of the salesman's bad attitude) he told his boss that we are young and that we have just bought a house and that we don't really care about quality. At that point i was about ready to tell him to take his carpet and stick it!!

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Cmonroe
#488842

Dear Customer,

Thank you for letting us know about your experience, our sincerest apologies that we did not meet your expectations. That is never our intention and our staff should never display a negative attitude. We take customer feedback seriously and will address this matter right away. If there is anything I can do further or if there is a way we can still earn your business, please don't hesitate to contact me directly at cmonroe@luna.com. Thank you again for your time and feedack.

Chris

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